Vacancy title:
Regional Customer Success

[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]

Jobs at:
ShareCARD

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Uganda | Lira | Uganda

Summary
Date Posted: Friday, July 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

ShareCARD’s Customer Success Lead ensures that our clients maximize the value of ShareCARD in their organizations. You will be responsible for driving adoption, optimizing customer experiences, and increasing retention by providing ongoing support, building strong relationships, and helping organizations seamlessly integrate ShareCARD into their operations.

As the Customer Success Lead, you will be the bridge between our technology and the organizations that rely on it for data management, impact tracking, and real-time resource traceability. You will proactively identify customer needs, address challenges, and find solutions to ensure customer satisfaction. Additionally, you will work cross-functionally with sales, product, and support teams to enhance customer engagement, identify opportunities for growth, and improve user education and training.

We Expect You To:

• Champion customer success by helping clients fully adopt and integrate ShareCARD.
• Proactively engage with customers, ensuring they maximize ShareCARD’s capabilities.
• Drive product adoption and create a seamless customer experience.
• Collaborate with internal teams to align customer success with business objectives.
• Identify growth opportunities through upselling, referrals, and product expansion.
• Continuously enhance customer support by analyzing feedback and improving processes.

Key Responsibilities

Customer Success & Retention

• Establish clear customer retention goals and ensure high engagement levels.
• Assist clients in onboarding, setting up, and navigating ShareCARD’s features.
• Promote the value of ShareCARD through proactive customer support.

User Training & Product Adoption

• Conduct product demonstrations to showcase ShareCARD’s capabilities.
• Assist in creating training courses and educational materials for users.
• Work closely with customers to ensure they are leveraging ShareCARD effectively.

Customer Engagement & Relationship Building

• Foster strong relationships with clients and provide tailored solutions to their needs.
• Serve as the primary point of contact for customer inquiries and escalations.
• Gather and analyze customer feedback to enhance user experience.

Business Growth & Expansion

• Identify upselling opportunities to increase product adoption and revenue.
• Work with the sales and marketing teams to align customer success initiatives.
• Develop strategies to increase ShareCARD’s value for organizations.

Requirements & Skills

• Proven experience as a Customer Success Manager, Account Manager, or similar role.
• Strong communication and relationship-building skills.
• Experience in brand positioning and customer value promotion.
• Ability to analyze customer data and translate insights into action.
• Technical proficiency in managing customer accounts and digital platforms.
• Excellent problem-solving and organizational skills.
• Background in communications, marketing, or business development is preferred.
• Fluency in at least one local language relevant to the deployment region (e.g., Luo in Lango and Acholi; Lugbara or Alur in West Nile).
• Regional knowledge or prior work experience in Lango, West Nile, or Acholi is a strong advantage.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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