Sales & Customer Service Representative
2025-11-14T08:41:26+00:00
Halvek Technologies
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_12247/logo/Halvek%20Technologies.png
https://www.halvektech.com/
CONTRACTOR
Seguku, Katale
Kampala
00256
Uganda
Information Technology
Customer Service
2025-11-20T17:00:00+00:00
TELECOMMUTE
Uganda
8
Role Objective
To drive adoption of the eSchool Manager system by building strong relationships with schools, demonstrating value through product presentations, managing leads through the sales funnel, and ensuring customer satisfaction and retention.
Key Responsibilities
1. Lead Generation & Sales
- Identify and reach out to private schools, academies, and secondary institutions across Uganda.
- Conduct product demos (physical or virtual) to school administrators, directors, and bursars.
- Convert leads into paying customers through persuasive presentations and follow-ups.
- Maintain a pipeline of potential schools using CRM tools or Excel trackers.
- Meet monthly and quarterly sales targets set by management.
- Prepare and submit sales performance reports weekly.
2. Customer Onboarding & Support
- Guide new schools through registration, setup, and onboarding on the eSchool Manager platform.
- Train school staff on basic system usage (teacher portal, student records, messaging, etc.).
- Act as the first point of contact for customer inquiries, complaints, or support requests.
- Follow up on client issues to ensure timely resolution by the technical support team.
- Conduct check-ins with active schools to measure satisfaction and identify upsell opportunities.
3. Marketing & Outreach
- Represent Halvek Technologies at school events, exhibitions, and education fairs.
- Distribute marketing materials (brochures, posters, demo accounts) to schools.
- Work with the marketing team to collect testimonials and case studies from satisfied clients.
- Help manage WhatsApp and email outreach campaigns targeting school administrators.
- Collect insights and feedback from schools to improve product features and user experience.
4. Account Management & Reporting
- Maintain an up-to-date client database with contact details and renewal timelines.
- Track subscription renewals and ensure timely follow-ups before expiry.
- Prepare monthly summaries showing:
- Number of leads generated
- Demos conducted
- Deals closed
- Renewals secured
- Suggest new sales strategies or regions for expansion based on market feedback.
5. Collaboration
- Work closely with:
- The Marketing Team for campaigns and content.
- The Development Team to report system issues or client feature requests.
- The Accounts Department for invoicing and payment tracking.
Qualifications & Requirements
Education & Experience
- Diploma or Bachelor’s degree in Business Administration, Marketing, IT, or Communication.
- At least 1–2 years of experience in sales, customer support, or account management (preferably in the tech or education sector).
- Basic understanding of school management systems, CRM tools, or software solutions is an added advantage.
Skills & Competencies
- Excellent communication and interpersonal skills — both written and verbal.
- Strong sales and negotiation abilities with a customer-centric mindset.
- Ability to explain technical products in simple terms to non-technical clients.
- Good time management and organizational skills.
- Confidence in handling phone calls, online demos, and in-person presentations.
- Familiarity with Microsoft Office, Google Workspace, or similar digital tools.
- Ability to work independently while collaborating with the marketing and technical teams.
Personal Attributes
- Professional, self-driven, and results-oriented.
- Positive attitude with a passion for helping schools and clients succeed.
- Fast learner with adaptability to new tools and sales strategies.
- Integrity, discipline, and commitment to achieving company goals.
Preferred (but not required)
- Experience in the education technology (EdTech) space.
- Prior work in customer relationship management or SaaS companies.
- Fluency in English and at least one local Ugandan language.
1. Lead Generation & Sales Identify and reach out to private schools, academies, and secondary institutions across Uganda. Conduct product demos (physical or virtual) to school administrators, directors, and bursars. Convert leads into paying customers through persuasive presentations and follow-ups. Maintain a pipeline of potential schools using CRM tools or Excel trackers. Meet monthly and quarterly sales targets set by management. Prepare and submit sales performance reports weekly. 2. Customer Onboarding & Support Guide new schools through registration, setup, and onboarding on the eSchool Manager platform. Train school staff on basic system usage (teacher portal, student records, messaging, etc.). Act as the first point of contact for customer inquiries, complaints, or support requests. Follow up on client issues to ensure timely resolution by the technical support team. Conduct check-ins with active schools to measure satisfaction and identify upsell opportunities. 3. Marketing & Outreach Represent Halvek Technologies at school events, exhibitions, and education fairs. Distribute marketing materials (brochures, posters, demo accounts) to schools. Work with the marketing team to collect testimonials and case studies from satisfied clients. Help manage WhatsApp and email outreach campaigns targeting school administrators. Collect insights and feedback from schools to improve product features and user experience. 4. Account Management & Reporting Maintain an up-to-date client database with contact details and renewal timelines. Track subscription renewals and ensure timely follow-ups before expiry. Prepare monthly summaries showing: Number of leads generated Demos conducted Deals closed Renewals secured Suggest new sales strategies or regions for expansion based on market feedback. 5. Collaboration Work closely with: The Marketing Team for campaigns and content. The Development Team to report system issues or client feature requests. The Accounts Department for invoicing and payment tracking.
Excellent communication and interpersonal skills — both written and verbal. Strong sales and negotiation abilities with a customer-centric mindset. Ability to explain technical products in simple terms to non-technical clients. Good time management and organizational skills. Confidence in handling phone calls, online demos, and in-person presentations. Familiarity with Microsoft Office, Google Workspace, or similar digital tools. Ability to work independently while collaborating with the marketing and technical teams.
Diploma or Bachelor’s degree in Business Administration, Marketing, IT, or Communication. At least 1–2 years of experience in sales, customer support, or account management (preferably in the tech or education sector). Basic understanding of school management systems, CRM tools, or software solutions is an added advantage.
JOB-6916eb36e4991
Vacancy title:
Sales & Customer Service Representative
[Type: CONTRACTOR, Industry: Information Technology, Category: Customer Service]
Jobs at:
Halvek Technologies
Deadline of this Job:
Thursday, November 20 2025
Duty Station:
This Job is Remote
Summary
Date Posted: Friday, November 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Role Objective
To drive adoption of the eSchool Manager system by building strong relationships with schools, demonstrating value through product presentations, managing leads through the sales funnel, and ensuring customer satisfaction and retention.
Key Responsibilities
1. Lead Generation & Sales
- Identify and reach out to private schools, academies, and secondary institutions across Uganda.
- Conduct product demos (physical or virtual) to school administrators, directors, and bursars.
- Convert leads into paying customers through persuasive presentations and follow-ups.
- Maintain a pipeline of potential schools using CRM tools or Excel trackers.
- Meet monthly and quarterly sales targets set by management.
- Prepare and submit sales performance reports weekly.
2. Customer Onboarding & Support
- Guide new schools through registration, setup, and onboarding on the eSchool Manager platform.
- Train school staff on basic system usage (teacher portal, student records, messaging, etc.).
- Act as the first point of contact for customer inquiries, complaints, or support requests.
- Follow up on client issues to ensure timely resolution by the technical support team.
- Conduct check-ins with active schools to measure satisfaction and identify upsell opportunities.
3. Marketing & Outreach
- Represent Halvek Technologies at school events, exhibitions, and education fairs.
- Distribute marketing materials (brochures, posters, demo accounts) to schools.
- Work with the marketing team to collect testimonials and case studies from satisfied clients.
- Help manage WhatsApp and email outreach campaigns targeting school administrators.
- Collect insights and feedback from schools to improve product features and user experience.
4. Account Management & Reporting
- Maintain an up-to-date client database with contact details and renewal timelines.
- Track subscription renewals and ensure timely follow-ups before expiry.
- Prepare monthly summaries showing:
- Number of leads generated
- Demos conducted
- Deals closed
- Renewals secured
- Suggest new sales strategies or regions for expansion based on market feedback.
5. Collaboration
- Work closely with:
- The Marketing Team for campaigns and content.
- The Development Team to report system issues or client feature requests.
- The Accounts Department for invoicing and payment tracking.
Qualifications & Requirements
Education & Experience
- Diploma or Bachelor’s degree in Business Administration, Marketing, IT, or Communication.
- At least 1–2 years of experience in sales, customer support, or account management (preferably in the tech or education sector).
- Basic understanding of school management systems, CRM tools, or software solutions is an added advantage.
Skills & Competencies
- Excellent communication and interpersonal skills — both written and verbal.
- Strong sales and negotiation abilities with a customer-centric mindset.
- Ability to explain technical products in simple terms to non-technical clients.
- Good time management and organizational skills.
- Confidence in handling phone calls, online demos, and in-person presentations.
- Familiarity with Microsoft Office, Google Workspace, or similar digital tools.
- Ability to work independently while collaborating with the marketing and technical teams.
Personal Attributes
- Professional, self-driven, and results-oriented.
- Positive attitude with a passion for helping schools and clients succeed.
- Fast learner with adaptability to new tools and sales strategies.
- Integrity, discipline, and commitment to achieving company goals.
Preferred (but not required)
- Experience in the education technology (EdTech) space.
- Prior work in customer relationship management or SaaS companies.
- Fluency in English and at least one local Ugandan language.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
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