Water Treatment Systems Technician
2025-10-02T13:10:52+00:00
Jibu
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7521/logo/jibu.jpeg
https://jibuco.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Retail
Admin & Office
2025-10-10T17:00:00+00:00
Uganda
8
Description
Jibu is hiring a Water Treatment Systems Technician provides technical support, ensures quality standards, and coordinates training and certification efforts for Jibu franchises. This role demands hands-on involvement, persistence, and adaptability to address daily challenges promptly, contributing to Jibu’s volume, expansion, profitability, and impact targets as set by the Country Director and aligned with Jibu’s mission and objectives. All team members are expected to problem-solve with an ownership mindset per the Jibu Culture Handbook.
Department: Production & Quality
Duty Station: Uganda, with the option to travel within assigned locations
Reports To: Production & Quality Manager
Internal Interfaces:
- Quality & Production Department
- Franchise Support Department
- Finance Department
- Corporate Store Team
External Interfaces:
- Jibu Franchisees & Staff
- Uganda National Bureau of Standards (UNBS)
Duties & Responsibilities:
Technical Support & Response:
- Respond promptly and comprehensively to technical service requests from franchises.
- Perform installations, maintenance, and troubleshooting of water treatment systems and facility upgrades.
- Develop, plan, and coordinate preventive maintenance programs across all franchises; monitor implementation.
Quality Assurance & Compliance:
- Implement and maintain operational and quality control processes.
- Ensure adherence to Jibu quality standards and regulatory requirements through regular visits, audits, and quality reviews.
- Support franchise certification efforts, including preparedness activities, and coordinate with regulators (e.g., KCCA, UNBS).
- Track, analyze, and document franchise quality performance; enforce Jibu Quality Breach Policy.
- Initiate root cause analysis for non-conformities and implement corrective/preventive actions.
- Maintain and update documentation on quality control processes, procedures, and standards.
Training & Capacity Building:
- Train and evaluate operators to ensure proper operation of water treatment systems.
- Monitor the effectiveness of technical training through operator performance tracking.
- Identify future training needs, update training materials, and organize refresher sessions and professional development courses.
- Maintain accurate documentation and reporting of all training activities.
Lab & Technical Investigations:
- Support JibuCo lab in sample collection, root cause analysis, and corrective action implementation.
Performance Monitoring:
- Ensure monthly targets are met and monitor performance using agreed Key Performance Indicators (KPIs).
Supervision Received:
- This position operates with a high degree of autonomy, reporting directly to the Production & Quality Manager.
Management Responsibility:
- Support franchisees in managing the operator’s team.
Technical Support & Response: Respond promptly and comprehensively to technical service requests from franchises. Perform installations, maintenance, and troubleshooting of water treatment systems and facility upgrades. Develop, plan, and coordinate preventive maintenance programs across all franchises; monitor implementation. Quality Assurance & Compliance: Implement and maintain operational and quality control processes. Ensure adherence to Jibu quality standards and regulatory requirements through regular visits, audits, and quality reviews. Support franchise certification efforts, including preparedness activities, and coordinate with regulators (e.g., KCCA, UNBS). Track, analyze, and document franchise quality performance; enforce Jibu Quality Breach Policy. Initiate root cause analysis for non-conformities and implement corrective/preventive actions. Maintain and update documentation on quality control processes, procedures, and standards. Training & Capacity Building: Train and evaluate operators to ensure proper operation of water treatment systems. Monitor the effectiveness of technical training through operator performance tracking. Identify future training needs, update training materials, and organize refresher sessions and professional development courses. Maintain accurate documentation and reporting of all training activities. Lab & Technical Investigations: Support JibuCo lab in sample collection, root cause analysis, and corrective action implementation. Performance Monitoring: Ensure monthly targets are met and monitor performance using agreed Key Performance Indicators (KPIs). Supervision Received: This position operates with a high degree of autonomy, reporting directly to the Production & Quality Manager. Management Responsibility: Support franchisees in managing the operator’s team.
Direct (field) sales experience, preferably with a Fast-Moving Consumer Goods (FMCG) company. Experience in customer-facing roles (direct sales, customer service) with a proven ability to deliver exceptional customer experiences. Proficient in Microsoft Office (Word, Excel, PowerPoint). Comfortable with financial calculations and analysis. Fluent in Luganda and proficient in English. Strong interpersonal skills, enjoying interaction with diverse individuals and building relationships. Proactive, solution-oriented, and able to develop and follow plans. Ability to influence team members and represent the Jibu brand to external stakeholders (e.g., visitors, potential investors). Strong desire to learn and a “never give up” attitude. Minimum Education Requirements: Completed secondary education. Preferred Education Requirements: Educational background in sales & marketing, communications, or business administration.
JOB-68de79dc9ac44
Vacancy title:
Water Treatment Systems Technician
[Type: FULL_TIME, Industry: Retail, Category: Admin & Office]
Jobs at:
Jibu
Deadline of this Job:
Friday, October 10 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, October 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Description
Jibu is hiring a Water Treatment Systems Technician provides technical support, ensures quality standards, and coordinates training and certification efforts for Jibu franchises. This role demands hands-on involvement, persistence, and adaptability to address daily challenges promptly, contributing to Jibu’s volume, expansion, profitability, and impact targets as set by the Country Director and aligned with Jibu’s mission and objectives. All team members are expected to problem-solve with an ownership mindset per the Jibu Culture Handbook.
Department: Production & Quality
Duty Station: Uganda, with the option to travel within assigned locations
Reports To: Production & Quality Manager
Internal Interfaces:
- Quality & Production Department
- Franchise Support Department
- Finance Department
- Corporate Store Team
External Interfaces:
- Jibu Franchisees & Staff
- Uganda National Bureau of Standards (UNBS)
Duties & Responsibilities:
Technical Support & Response:
- Respond promptly and comprehensively to technical service requests from franchises.
- Perform installations, maintenance, and troubleshooting of water treatment systems and facility upgrades.
- Develop, plan, and coordinate preventive maintenance programs across all franchises; monitor implementation.
Quality Assurance & Compliance:
- Implement and maintain operational and quality control processes.
- Ensure adherence to Jibu quality standards and regulatory requirements through regular visits, audits, and quality reviews.
- Support franchise certification efforts, including preparedness activities, and coordinate with regulators (e.g., KCCA, UNBS).
- Track, analyze, and document franchise quality performance; enforce Jibu Quality Breach Policy.
- Initiate root cause analysis for non-conformities and implement corrective/preventive actions.
- Maintain and update documentation on quality control processes, procedures, and standards.
Training & Capacity Building:
- Train and evaluate operators to ensure proper operation of water treatment systems.
- Monitor the effectiveness of technical training through operator performance tracking.
- Identify future training needs, update training materials, and organize refresher sessions and professional development courses.
- Maintain accurate documentation and reporting of all training activities.
Lab & Technical Investigations:
- Support JibuCo lab in sample collection, root cause analysis, and corrective action implementation.
Performance Monitoring:
- Ensure monthly targets are met and monitor performance using agreed Key Performance Indicators (KPIs).
Supervision Received:
- This position operates with a high degree of autonomy, reporting directly to the Production & Quality Manager.
Management Responsibility:
- Support franchisees in managing the operator’s team.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
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