About ChildFund

ChildFund is a child-focused international development organization that connects children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are. We work directly in 23 countries, with extended reach to more than 60 countries through our global partnership network.

ChildFund’s Values

We aspire for every person in our organization—program, participants, supporters, staff, and volunteers alike—to feel free, safe, and confident to be themselves. In our culture of connection, you will have ample opportunity to grow, learn, and lead while contributing your talents and innovations to our inspiring mission.

ChildFund’s Commitment

ChildFund International has a zero-tolerance policy regarding sexual exploitation, abuse and harassment (SEAH) and all other forms of harm by its staff, partners, and other representatives in the delivery of its mission and services for children. ChildFund is committed to creating a safe environment in the workplace as well as in the communities where it delivers programs and services. ChildFund expects every staff member, partner, and representative to adhere to this commitment and to ensure all organizational policies and standards are followed. This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.

About This Role

The Community Mobilizer will provide quality individual child protection case management for children who have experienced or at risk to violence, abuse, exploitation – incl. child labor, neglect, and their families during the implementation of the Child Rights Monitoring and Remediation System in selected coffee farming communities in the Greater Masaka region, Uganda.

Primary Responsibilities

Case Management for Individual Children and their Families:

• Provide quality case management services (identification, assessment, case plan development, implementation, follow-up and closure) for children who have experienced or are at risk of violence, abuse, neglect, and exploitation (incl. child labour) or are otherwise vulnerable in line with the eligibility criteria and case prioritization guide.
• Guide children and their families through the case management process (identification and registration, assessment, case planning, implementation of the case plan, follow-up and review, case closure) as outlined in the Standard Operation Procedures.
• Provide psychosocial support to children and families throughout the case management process.
• Conduct safe referrals for essential services as appropriate, and follow-up to ensure services provided were responsive to the needs identified within the assessment.
• Ensure all record-keeping and reporting is carried out accurately, to a high standard, and on time:

Community and Interagency Coordination:

• Liaise with community members (community para-social workers), service providers, NGO partners and government stakeholders to identify and safely refer children at risk.
• Maintain an up-to-date service providers mapping inventory and a multi-sectoral referral pathway for child protection case management for the geographical area.
• Participate in multi-case conferences (presentation of cases and dissemination of challenges).

Case Management Teamwork:

• Actively engage in all capacity building opportunities, including formal training, shadowing/ observation, capacity assessments, etc.
• Participate in regular case management meetings with the case management team.
• Prepare for and participate in regular structured individual supervision sessions, identifying challenges and areas for development.

Required Experience and Education

• Bachelor of Social Work and Social Administration or relevant field.
• Previous work experience in community development or with an NGO (preferably in child protection case management).
• Minimum 2 years of professional experience working with children

Required Competencies

• Proven leadership and staff supervision skills, with a track record of building and sustaining high-performing teams.
• Proficiency in computer applications and digital tools relevant to project management.
• Written and oral communication skills in English; fluency in a local language is an advantage
• Willingness to regularly travel across the project sites.
• Proficient in stakeholder engagement and communication.
• Manage multiple projects effectively under pressure.
• Demonstrate analytical and problem-solving abilities.

ChildFund’s Core Competencies

• Teamwork: Understands their role on the team and how their responsibilities connect with others. Treats team members with respect. Contributes to team decisions and proactively expresses personal perspectives in a constructive manner.
• Communication: Actively listens, learns through observation, and uses clear and precise language. Possesses an open and approachable demeanor, with a positive and constructive tone. Demonstrate self-control in stressful situations.
• Results orientation: Demonstrates ability to execute assigned tasks and deliverables in a timely manner and takes responsibility for their outcomes. Displays honesty, follows direction and seeks clarification when required.
• Decision making: Demonstrates ability to evaluate situations and understand problems by analyzing information from a variety of sources.
• Resilience: Maintains professionalism in difficult or stressful situations. Reflects on, and applies, learnings from challenges, failures, or mistakes, seeking assistance from managers or experienced peers as needed.
• Digital literacy: Uses existing technology effectively and as required in their role.

• Provide quality case management services (identification, assessment, case plan development, implementation, follow-up and closure) for children who have experienced or are at risk of violence, abuse, neglect, and exploitation (incl. child labour) or are otherwise vulnerable in line with the eligibility criteria and case prioritization guide.
• Guide children and their families through the case management process (identification and registration, assessment, case planning, implementation of the case plan, follow-up and review, case closure) as outlined in the Standard Operation Procedures.
• Provide psychosocial support to children and families throughout the case management process.
• Conduct safe referrals for essential services as appropriate, and follow-up to ensure services provided were responsive to the needs identified within the assessment.
• Ensure all record-keeping and reporting is carried out accurately, to a high standard, and on time:
• Liaise with community members (community para-social workers), service providers, NGO partners and government stakeholders to identify and safely refer children at risk.
• Maintain an up-to-date service providers mapping inventory and a multi-sectoral referral pathway for child protection case management for the geographical area.
• Participate in multi-case conferences (presentation of cases and dissemination of challenges).
• Actively engage in all capacity building opportunities, including formal training, shadowing/ observation, capacity assessments, etc.
• Participate in regular case management meetings with the case management team.
• Prepare for and participate in regular structured individual supervision sessions, identifying challenges and areas for development.

• Proven leadership and staff supervision skills, with a track record of building and sustaining high-performing teams.
• Proficiency in computer applications and digital tools relevant to project management.
• Written and oral communication skills in English; fluency in a local language is an advantage
• Willingness to regularly travel across the project sites.
• Proficient in stakeholder engagement and communication.
• Manage multiple projects effectively under pressure.
• Demonstrate analytical and problem-solving abilities.
• Teamwork: Understands their role on the team and how their responsibilities connect with others. Treats team members with respect. Contributes to team decisions and proactively expresses personal perspectives in a constructive manner.
• Communication: Actively listens, learns through observation, and uses clear and precise language. Possesses an open and approachable demeanor, with a positive and constructive tone. Demonstrate self-control in stressful situations.
• Results orientation: Demonstrates ability to execute assigned tasks and deliverables in a timely manner and takes responsibility for their outcomes. Displays honesty, follows direction and seeks clarification when required.
• Decision making: Demonstrates ability to evaluate situations and understand problems by analyzing information from a variety of sources.
• Resilience: Maintains professionalism in difficult or stressful situations. Reflects on, and applies, learnings from challenges, failures, or mistakes, seeking assistance from managers or experienced peers as needed.
• Digital literacy: Uses existing technology effectively and as required in their role.

• Bachelor of Social Work and Social Administration or relevant field.
• Previous work experience in community development or with an NGO (preferably in child protection case management).
• Minimum 2 years of professional experience working with children