Vacancy title:
Learner Success Manager

[Type: FULL_TIME, Industry: Professional Services, Category: Management, Education]

Jobs at:
African Management Institute

Deadline of this Job:
Tuesday, November 18 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.

Learner Experience | Be the key contact for AMI learners on entrepreneurship or professional development learning programmes

• Support learners to make the most of their learning journey with AMI!
• Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experience
• Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.
• Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI
• “Own” the online learning experience for participants, including creating and managing an online learning academy.
• Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning products

Programme Completion | Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.

• Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones
• Flag off-track or at-risk learners and proactively problem-solving how to help learners to get back on track
• Regularly present cohort progress, learnings, and trends to internal stakeholders
• Provide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management| Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:

• Map out a project plan, with clear timelines and priorities
• Co-facilitate programme kick-offs
• Liaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of content
• Set up and manage in-person/virtual touchpoints (Learning Labs) throughout the programme
• Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support: | Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:

• Support team members in their onboarding journey at AMI
• Provide guidance to team members (as requested by Learner Success Lead) to support their growth and development

Requirements

• Minimum of 5 years’ experience in business consulting, company training, enterprise development, or management education (essential)
• Proven program management skills and experience (essential)
• Experience working in an entrepreneurial or high-growth environment (essential)
• Facilitation experience (preferred)
• A commitment to AMI’s values - be the best, always care, push the limits, do what’s right and own it!
• Passion for supporting others to thrive - the core of this role is learner engagement and support!
• Proactive and clear communication - both written and verbal
• Self-motivated, and able to take full ownership of own deliverables
• Solid time management skills ie. Able to manage competing priorities and outputs
• Strong people skills
• Excellent project management skills

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

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Apply as instructed above

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