Computer/IT Jobs at MTN Mobile Money Uganda Limited among other companies

JOB DETAILS:
MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.
Job Title: Information Systems Auditor
Reporting to: Head – Internal Audit & Forensic Services
Division – Internal Audit & Forensic Services
No. of Vacancies: 1

Mission/ Core purpose of the Job
The Information Systems Auditor will provide reasonable assurance on the adequacy and effectiveness of systems controls through executing technology, networks, and information security audits with strict adherence to MTN internal audit standards and methodologies. The job holder will support Internal Audit and Forensic Services data analytics needs in continuous controls monitoring and investigations.

Main Job Functions:
• Plan and execute technology, security, networks, and operational audit engagements in accordance with MTN audit methodology
• Execute and coordinate continuous controls monitoring including through the effective use of proactive data analytics via SQL, ACL and MS Excel.
• Assess inherent and residual technology, operational and fraud risks in the company’s business through identification and evaluation of risks.
• Prepare audit reports with value-adding recommendations to enable the business adequately and effectively manage key risks.
• Support investigation of fraud incidents by planning, conducting, reporting, and documenting investigations.
• Follow up on recommendations made from audits and investigations to support timely implementation by management.

Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree in Computer Science, Information Technology, or Business Computing.
• Professional qualification in Internal Audit – CISA.
• CISM, CFE is an added advantage.

Experience:
• A minimum of 3 years’ Internal Audit progressive experience in Fintech, banking, or Telecom environments
• Proficiency in big data analytics using SQL, ACL and MS Excel.
• Proven fraud detection and investigation experience is an added advantage.

Other Skills & Attributes:
• Demonstration of positive independent, objective attitude
• Excellent verbal, non-verbal and written communication skills
• Relationship building, team spirit and customer focus

JOB DETAILS:
Job Summary:
The IT Specialist shall take responsibility for monitoring, maintaining and supporting IDI’s entire technology infrastructure within the Kampala Region. He/she must be a diverse individual, showing broad technical, organizational, and communication skills and be capable of working individually and in a team environment.

The IT Specialist is also responsible for day to day proactive IT service management, i.e., Service support and Service delivery, at the Infectious Diseases Institute Ltd. Field offices, as assigned by the IT Manager, Information Services department.

Key Responsibilities
• Ensures usability and stability of systems within the IDI funded health facilities.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer systems.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Proven experience in monitoring, administering and troubleshooting Ethernet/IP LAN/WAN environments.
• Proven experience with managing the deployment, maintenance and operations of IT Systems (Windows based) and with defining system requirements to meet business needs.
• Familiarity with IT Operations in a clinical environment is preferable
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintain up-to-date records of preventive maintenance for all hardware and software components.
• Maintains historical records by documenting hardware and software changes and revisions.

Person Specification
• Bachelor’s Degree in Computer Science, Information Technology, Information Security or related computing discipline is an added advantage.
• At least 3 years’ demonstrated experience in a similar role with solid background in IT infrastructure operations, computer network administration and service delivery.
• Leadership experience with the ability to mentor and guide other junior technical staff and successfully manage the team work in the IT environment.
• Technical certifications include; training in Cisco, Microsoft, ITIL, Linux, and Database administration.

Working experience and skills
• Must have excellent interpersonal skills, customer service approach and possess a professional, confident and empathetic manner.
• Patience and tenacity, dealing with users at their level, identifying creative solutions where applicable to meet/exceed customer expectations
• Self-starter, showing an ability to work using own initiative

Relationship Management:
• Work with service providers, System Development, Senior IT Specialists and Data Managers to resolve issues with database applications and server systems.
• Meet with relevant users to identify requirements for new infrastructure components, e.g. computing devices, additional data points etc.

Architecture:
• Implement and test upgrades / re-designs of LANs, WANs and other components across the IDI computing infrastructure to meet IDI requirements, resolve performance bottlenecks and maintain reliability as planed and scheduled by the Senior Specialists.

Service Desk Operations:
• Periodically review and update processes to be followed by the Service Desk team.
• Ensure that all user requests for IT services are logged as work orders, assigned to a technician, escalated as necessary and tracked until completion and that users are kept up-to-date on status of resolution.
• Periodically obtain user feedback and comments and implement measures to enhance the quality of service offered.
• Produce regular reports about the operations of the IT Service Desk