The following are the key responsibilities and qualifications for the Assistant Manager Information Technology position.

KEY RESPONSIBILITIES

1 IT Strategy, TOS, and Customs Systems

• Develop and maintain a comprehensive IT strategy aligned with the company's operational goals, growth plans, and regulatory obligations.
• Assume overall ownership and administrative responsibility for the ICD's terminal operating system (TOS) and all its integrations.
• Maintain and support the ICD's interfaces with all systems, ensuring all required data submissions are transmitted accurately and on time.

2 Infrastructure, Cybersecurity, and Support

• Design, implement, and continuously improve the ICD's network infrastructure including LAN, Wi-Fi, WAN, internet, telephony, and radio communication systems.
• Develop and enforce a comprehensive cybersecurity policy and ensure full compliance with the Uganda Data Protection and Privacy Act.
• Establish and manage a responsive IT helpdesk and end-user support service, maintaining a current register of all IT assets and managing the asset lifecycle.
• Any other duties assigned.

QUALIFICATIONS AND REQUIREMENTS

REQUIREMENT DETAIL

• Minimum Education: Bachelor's Degree in IT, Computer Science, or Software Engineering; Master's Degree in IT Management is a strong advantage
• Professional Certification: CISSP, CISM, MCSE, CCNA, CGEIT, ITIL, PMP , PGMP CCNP, CISSP or equivalent
• Experience: Minimum 10 years' IT management experience, of which at least 5 years at senior or head-of-department level
• TOS and Customs Systems: Experience managing a TOS and working knowledge of ASYCUDA World and BWIMS is a strong advantage
• Leadership: Proven ability to lead a technology team, manage vendors, and deliver complex IT projects on time and within budget

• Develop and maintain a comprehensive IT strategy aligned with the company's operational goals, growth plans, and regulatory obligations.
• Assume overall ownership and administrative responsibility for the ICD's terminal operating system (TOS) and all its integrations.
• Maintain and support the ICD's interfaces with all systems, ensuring all required data submissions are transmitted accurately and on time.
• Design, implement, and continuously improve the ICD's network infrastructure including LAN, Wi-Fi, WAN, internet, telephony, and radio communication systems.
• Develop and enforce a comprehensive cybersecurity policy and ensure full compliance with the Uganda Data Protection and Privacy Act.
• Establish and manage a responsive IT helpdesk and end-user support service, maintaining a current register of all IT assets and managing the asset lifecycle.
• Any other duties assigned.

• IT Strategy Development
• TOS Management
• Customs Systems Knowledge (ASYCUDA World, BWIMS)
• Network Infrastructure Design and Implementation (LAN, Wi-Fi, WAN, Telephony, Radio Communication)
• Cybersecurity Policy Development and Enforcement
• IT Helpdesk Management
• IT Asset Management
• Leadership
• Vendor Management
• Project Management

• Bachelor's Degree in IT, Computer Science, or Software Engineering
• Master's Degree in IT Management (strong advantage)
• Professional Certifications: CISSP, CISM, MCSE, CCNA, CGEIT, ITIL, PMP, PGMP, CCNP, CISSP or equivalent