Job Summary and Purpose:The Shop Assistant is Responsible for actively participating in the Shop’s operations from stock receipt, weighing, icing, housekeeping, preparing customer orders, and promoting good customer relations.

The purpose is to ensure precision, quality, and efficiency at the Shop, contributing to the overall sales targets and customer service, while adhering to safety and hygiene standards.

Responsibilities or duties

1. Participate in the overall performance of the shop by regularly coming up with initiatives to drive sales growth for the shop and actively engaging in activities designed to grow sales at the shop.

2. Drive & deliver excellent customer service in every aspect of the shop, including store appearance, display of fish, stock ordering, SKU layout, and selling.

3. Ensures customer complaints are followed up and/or escalated, and that satisfactory solutions are obtained for both the customer and Yalelo.

4. Receive stock supplies and organize and maintain inventory by ensuring fridges are always stocked to meet customer needs.

5. Perform quality assurance checks of fish regularly and ensure proper handling, storage, processing, and packing. Enforce the use of proper icing techniques throughout the process to maintain the freshness of the fish. Be the chief custodian and enforcer of the YU red stock SOP in the shop.

6. Develop and maintain knowledge of fish products, including new offers, and share that knowledge with customers and other colleagues in a confident manner.

7. Take and prepare customer orders, including packing and entering transactions into the POS.

8. Responsible for banking sales revenues, including making cash reconciliations, and filling change requirements.

9. Assist the shop supervisor in handling cash register and transactions including sales capturing in the POS, correct pricing, inventory control and receipting to customers, and end-of-day stock reconciliations.

10. Maintain outstanding hygiene standards for all store facilities and equipment to meet established food safety guidelines, thus ensuring cleanliness and neatness at all times.

11. Perform other administrative tasks to support the smooth operations of the shop, including the timely submission of reports.

12. Follow Health and safety guidelines, reporting any concerns or incidents to the Supervisor or other concerned personnel.

13. Conduct regular inspections of the shop premises and equipment like fridges, POS, and weighing scales to ensure safety and functionality.

14. Adhere to Workstream procedures, Retail SOPs, and Policies to ensure compliance.

15. Attend scheduled training for knowledge enhancement and skill development.

16. Perform other duties as assigned by the Supervisor.

Qualifications or requirements (e.g., education, skills)

• Minimum of Diploma or its equivalent in Business Administration or a related field.
• Must have attained at least a Credit in Mathematics at UCE and a Principal Pass in Economics or Entrepreneurship Education at UACE.

Experience needed

2 years’ experience in fish processing/handling or a related field is advantageous.

Skills & abilities:

• Customer management abilities and good Customer care skills.
• Good grasp of the English Language and local languages.
• Must be organized and accurate.
• Must be willing to work long hours when required.
• Be able to work in a multicultural environment.
• Ability to follow detailed instructions and work effectively.
• Knowledge of safety protocols and commitment to maintaining hygiene standards.
• Attention to detail in handling, sorting, grading, and packing fish.
• Willingness to learn and adapt to different processing techniques.
• Good communication skills and a positive work attitude.

• Participate in the overall performance of the shop by regularly coming up with initiatives to drive sales growth for the shop and actively engaging in activities designed to grow sales at the shop.
• Drive & deliver excellent customer service in every aspect of the shop, including store appearance, display of fish, stock ordering, SKU layout, and selling.
• Ensures customer complaints are followed up and/or escalated, and that satisfactory solutions are obtained for both the customer and Yalelo.
• Receive stock supplies and organize and maintain inventory by ensuring fridges are always stocked to meet customer needs.
• Perform quality assurance checks of fish regularly and ensure proper handling, storage, processing, and packing. Enforce the use of proper icing techniques throughout the process to maintain the freshness of the fish. Be the chief custodian and enforcer of the YU red stock SOP in the shop.
• Develop and maintain knowledge of fish products, including new offers, and share that knowledge with customers and other colleagues in a confident manner.
• Take and prepare customer orders, including packing and entering transactions into the POS.
• Responsible for banking sales revenues, including making cash reconciliations, and filling change requirements.
• Assist the shop supervisor in handling cash register and transactions including sales capturing in the POS, correct pricing, inventory control and receipting to customers, and end-of-day stock reconciliations.
• Maintain outstanding hygiene standards for all store facilities and equipment to meet established food safety guidelines, thus ensuring cleanliness and neatness at all times.
• Perform other administrative tasks to support the smooth operations of the shop, including the timely submission of reports.
• Follow Health and safety guidelines, reporting any concerns or incidents to the Supervisor or other concerned personnel.
• Conduct regular inspections of the shop premises and equipment like fridges, POS, and weighing scales to ensure safety and functionality.
• Adhere to Workstream procedures, Retail SOPs, and Policies to ensure compliance.
• Attend scheduled training for knowledge enhancement and skill development.
• Perform other duties as assigned by the Supervisor.

• Customer management abilities and good Customer care skills.
• Good grasp of the English Language and local languages.
• Must be organized and accurate.
• Must be willing to work long hours when required.
• Be able to work in a multicultural environment.
• Ability to follow detailed instructions and work effectively.
• Knowledge of safety protocols and commitment to maintaining hygiene standards.
• Attention to detail in handling, sorting, grading, and packing fish.
• Willingness to learn and adapt to different processing techniques.
• Good communication skills and a positive work attitude.

• Minimum of Diploma or its equivalent in Business Administration or a related field.
• Must have attained at least a Credit in Mathematics at UCE and a Principal Pass in Economics or Entrepreneurship Education at UACE.