Asset and Change Management Officer
2025-08-08T10:54:26+00:00
Bank of Uganda
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FULL_TIME
kampala
Kampala
00256
Uganda
Banking
Computer & IT
2025-08-22T17:00:00+00:00
Uganda
8
JOB PURPOSE
To manage the IT asset lifecycle and change management processes ensuring that IT assets (including documents are effectively tracked, maintained, and updated). This role involves managing and maintaining the Configuration Management Database (CMDB) and the IT inventory; monitoring changes and ensuring compliance with internal policies and industry standards.
Duties and Responsibilities
- Oversee the acquisition, deployment, maintenance, and decommissioning of IT assets.
- Manage and monitor change requests ensuring proper documentation and approval processes are followed.
- Maintain accurate records of IT assets including documentation, hardware, software, and licenses.
- Maintain and manage the CMDB ensuring it accurately and completely reflects the IT environment.
- Identify and record all configuration items (CIs) in the CMDB ensuring they are uniquely identifiable and accurately classified.
- Document and manage the relationships between CIs within the CMDB.
- Regularly update the CMDB and conduct audits to maintain data accuracy and integrity.
- Integrate change management processes with the CMDB recording all changes to Cis and assessing their impact.
- Generate reports from the CMDB to provide insights into the IT environment and support decision-making.
- Ensure the CMDB supports regulatory compliance and audit requirements.
- Ensure asset and change management activities comply with internal policies, regulatory requirements, and industry standards.
- Maintain accurate documentation of IT assets, changes, and configurations.
- Provide broad support including first-line technical support and day-to-day administration for all library systems software and technology aspects.
- Collaborate with vendors and service providers to ensure timely and effective support and maintenance.
- Monitor the status of IT assets and changes to ensure optimal performance and availability.
- Participate in training programs to enhance technical skills and knowledge.
- Ensure IT support activities comply with internal policies, regulatory requirements, and industry standards.
- Participate in the evaluation of IT-related procurements ensuring technical requirements are met.
- Undertake additional duties as assigned by the Team Leader, User Support Services, from time to time.
Expected Outputs
- Individual Balanced Scorecard
- Daily, weekly, and monthly asset and change management reports
- Configuration and change documentation
- Inventory and compliance reports
- Vendor support and maintenance reports
- CMDB audit and verification reports
- User Acceptance Tests (UAT) reports
- Vendor performance and compliance reports
MINIMUM PERSONAL SPECIFICATIONS
Qualifications:
- A First or Second Upper-Class degree in Computer Science, Information Security, Information Systems, Information Technology, or Engineering.
- Professional certifications in asset management, IT Service Management (ITIL), Project Management (PMP, PRINCE2), or Software Asset Management (SAM).
Work Experience:
- At least three (3) years of relevant working experience in IT asset and change management roles.
Age:
- 25.0 – 30.0 years of age as at close of the advert.
Competencies:
Technical Competencies
- Proficiency in IT asset management and change management.
- Strong understanding of ITIL principles and best practices.
- Experience in managing IT inventory and tracking changes.
- Experience in managing and maintaining a CMDB.
- Experience in providing technical support and troubleshooting IT issues.
- Knowledge of Service Desk tools, Incident Management, IT Asset and Configuration Management, Change Enablement, and Continual Improvement.
- Ability to manage and document IT assets and changes.
- Strong analytical and problem-solving skills.
Behavioral
- Strong communication and interpersonal skills.
- High level of integrity and accountability.
- Ability to work effectively in a team environment.
- Proactive and innovative mindset.
- Attention to detail and decision-making abilities.
- Strong analytical and problem-solving skills.
Oversee the acquisition, deployment, maintenance, and decommissioning of IT assets. Manage and monitor change requests ensuring proper documentation and approval processes are followed. Maintain accurate records of IT assets including documentation, hardware, software, and licenses. Maintain and manage the CMDB ensuring it accurately and completely reflects the IT environment. Identify and record all configuration items (CIs) in the CMDB ensuring they are uniquely identifiable and accurately classified. Document and manage the relationships between CIs within the CMDB. Regularly update the CMDB and conduct audits to maintain data accuracy and integrity. Integrate change management processes with the CMDB recording all changes to Cis and assessing their impact. Generate reports from the CMDB to provide insights into the IT environment and support decision-making. Ensure the CMDB supports regulatory compliance and audit requirements. Ensure asset and change management activities comply with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation of IT assets, changes, and configurations. Provide broad support including first-line technical support and day-to-day administration for all library systems software and technology aspects. Collaborate with vendors and service providers to ensure timely and effective support and maintenance. Monitor the status of IT assets and changes to ensure optimal performance and availability. Participate in training programs to enhance technical skills and knowledge. Ensure IT support activities comply with internal policies, regulatory requirements, and industry standards. Participate in the evaluation of IT-related procurements ensuring technical requirements are met. Undertake additional duties as assigned by the Team Leader, User Support Services, from time to time.
A First or Second Upper-Class degree in Computer Science, Information Security, Information Systems, Information Technology, or Engineering. Professional certifications in asset management, IT Service Management (ITIL), Project Management (PMP, PRINCE2), or Software Asset Management (SAM). Work Experience: At least three (3) years of relevant working experience in IT asset and change management roles. Age: 25.0 – 30.0 years of age as at close of the advert.
JOB-6895d7629e6f0
Vacancy title:
Asset and Change Management Officer
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
Bank of Uganda
Deadline of this Job:
Friday, August 22 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Friday, August 8 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB PURPOSE
To manage the IT asset lifecycle and change management processes ensuring that IT assets (including documents are effectively tracked, maintained, and updated). This role involves managing and maintaining the Configuration Management Database (CMDB) and the IT inventory; monitoring changes and ensuring compliance with internal policies and industry standards.
Duties and Responsibilities
- Oversee the acquisition, deployment, maintenance, and decommissioning of IT assets.
- Manage and monitor change requests ensuring proper documentation and approval processes are followed.
- Maintain accurate records of IT assets including documentation, hardware, software, and licenses.
- Maintain and manage the CMDB ensuring it accurately and completely reflects the IT environment.
- Identify and record all configuration items (CIs) in the CMDB ensuring they are uniquely identifiable and accurately classified.
- Document and manage the relationships between CIs within the CMDB.
- Regularly update the CMDB and conduct audits to maintain data accuracy and integrity.
- Integrate change management processes with the CMDB recording all changes to Cis and assessing their impact.
- Generate reports from the CMDB to provide insights into the IT environment and support decision-making.
- Ensure the CMDB supports regulatory compliance and audit requirements.
- Ensure asset and change management activities comply with internal policies, regulatory requirements, and industry standards.
- Maintain accurate documentation of IT assets, changes, and configurations.
- Provide broad support including first-line technical support and day-to-day administration for all library systems software and technology aspects.
- Collaborate with vendors and service providers to ensure timely and effective support and maintenance.
- Monitor the status of IT assets and changes to ensure optimal performance and availability.
- Participate in training programs to enhance technical skills and knowledge.
- Ensure IT support activities comply with internal policies, regulatory requirements, and industry standards.
- Participate in the evaluation of IT-related procurements ensuring technical requirements are met.
- Undertake additional duties as assigned by the Team Leader, User Support Services, from time to time.
Expected Outputs
- Individual Balanced Scorecard
- Daily, weekly, and monthly asset and change management reports
- Configuration and change documentation
- Inventory and compliance reports
- Vendor support and maintenance reports
- CMDB audit and verification reports
- User Acceptance Tests (UAT) reports
- Vendor performance and compliance reports
MINIMUM PERSONAL SPECIFICATIONS
Qualifications:
- A First or Second Upper-Class degree in Computer Science, Information Security, Information Systems, Information Technology, or Engineering.
- Professional certifications in asset management, IT Service Management (ITIL), Project Management (PMP, PRINCE2), or Software Asset Management (SAM).
Work Experience:
- At least three (3) years of relevant working experience in IT asset and change management roles.
Age:
- 25.0 – 30.0 years of age as at close of the advert.
Competencies:
Technical Competencies
- Proficiency in IT asset management and change management.
- Strong understanding of ITIL principles and best practices.
- Experience in managing IT inventory and tracking changes.
- Experience in managing and maintaining a CMDB.
- Experience in providing technical support and troubleshooting IT issues.
- Knowledge of Service Desk tools, Incident Management, IT Asset and Configuration Management, Change Enablement, and Continual Improvement.
- Ability to manage and document IT assets and changes.
- Strong analytical and problem-solving skills.
Behavioral
- Strong communication and interpersonal skills.
- High level of integrity and accountability.
- Ability to work effectively in a team environment.
- Proactive and innovative mindset.
- Attention to detail and decision-making abilities.
- Strong analytical and problem-solving skills.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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