The Branch Manager is responsible for driving strategy on sales, service, people, operations & business development within the branch, including profits & staff productivity.

Specific responsibilities include.

9. Business growth & Profitability;

• Champion the implementation of the bank’s business strategy at the branch.
• Participate in developing the annual branch budgets & targets in line with the Business department guidelines.
• Provide overall direction to the branch staff by identifying new opportunities to grow business.
• Implement service standards, monitor service delivery & control of general branch operations & manage operational costs in line with the approved branch budget, bank policies & service level agreements.

10. Relationship Management & Customer service;

• Responsible for relationship management with clients & potential clients to enhance acquisition, retention & growth.
• Undertake local market research in terms of competition, customer trends & ne developments.
• Drive continuous provision of high quality & timely customer experience to promote a sales & service culture within the Branch.

3. Credit Management;

• Initiate, analyse credit request & approve credit facilities within delegated limits in line with the credit policy.
• Monitor closely the performance of credit portfolio & non-performing accounts & facilities.
• Responsible for Branch functionality according to the defined internal quality standards of the bank in terms of Premises, equipment & security.

4. Operations, Compliance & Risk Management;

• Drive compliance, operations & risk management in the branch, adherence to regulatory policies & procedures to minimise financial losses & taking corrective actions for deviations.
• Proactively identify & assess the risks faced by the Branch & maintain an effective system of controls to minimise exposure.
• Develop periodic branch business reports as per business requirements

5. People Management;

• Manage the performance & development of Branch staff in line with set HR guidelines.
• Identify staffing needs & coordinate with the Regional Manager & People & Culture department to facilitate the recruitment process of staff.

6. Financial Responsibility

• Responsible for the delivery of annual branch budgets.
• Responsible for the cost optimisation of the Branch budget.

Minimum academic qualifications, Experience & competence.

• Bachelor’s degree in any discipline.

Skills & Experience

• 4 years’ experience in Banking.
• Must be result driven, critical thinking, analytical, attention to detail and problem-solving skills with ability to think logically.
• The successful candidate will be someone who can demonstrate the ability to coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner.
• Should have a good understanding of Branch Banking systems, process and business.
• Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers etc.
• Ability to think out of the box and drive change and innovation.

Business Behaviours

• The ability to communicate clearly both verbally and in written form.
• Takes clear accountability and focuses on delivery of broader corporate goals.
• Ability to take decisions and progress towards goals in conditions of uncertainty.
• Ability to demonstrate positive image and role model the Banks values.
• Must be a person of impeccable integrity

• Champion the implementation of the bank’s business strategy at the branch.
• Participate in developing the annual branch budgets & targets in line with the Business department guidelines.
• Provide overall direction to the branch staff by identifying new opportunities to grow business.
• Implement service standards, monitor service delivery & control of general branch operations & manage operational costs in line with the approved branch budget, bank policies & service level agreements.
• Responsible for relationship management with clients & potential clients to enhance acquisition, retention & growth.
• Undertake local market research in terms of competition, customer trends & ne developments.
• Drive continuous provision of high quality & timely customer experience to promote a sales & service culture within the Branch.
• Initiate, analyse credit request & approve credit facilities within delegated limits in line with the credit policy.
• Monitor closely the performance of credit portfolio & non-performing accounts & facilities.
• Responsible for Branch functionality according to the defined internal quality standards of the bank in terms of Premises, equipment & security.
• Drive compliance, operations & risk management in the branch, adherence to regulatory policies & procedures to minimise financial losses & taking corrective actions for deviations.
• Proactively identify & assess the risks faced by the Branch & maintain an effective system of controls to minimise exposure.
• Develop periodic branch business reports as per business requirements
• Manage the performance & development of Branch staff in line with set HR guidelines.
• Identify staffing needs & coordinate with the Regional Manager & People & Culture department to facilitate the recruitment process of staff.
• Responsible for the delivery of annual branch budgets.
• Responsible for the cost optimisation of the Branch budget.

• Must be result driven, critical thinking, analytical, attention to detail and problem-solving skills with ability to think logically.
• Ability to coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner.
• Good understanding of Branch Banking systems, process and business.
• Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers etc.
• Ability to think out of the box and drive change and innovation.
• The ability to communicate clearly both verbally and in written form.
• Takes clear accountability and focuses on delivery of broader corporate goals.
• Ability to take decisions and progress towards goals in conditions of uncertainty.
• Ability to demonstrate positive image and role model the Banks values.
• Must be a person of impeccable integrity.

• Bachelor’s degree in any discipline.
• 4 years’ experience in Banking.