ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Customer Development owns the relationship with customers and the development of the Joint Business Plan with each customer. They are also responsible for delivering sustainable and profitable growth across all retail touchpoints.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are passionate about developing and executing sales strategies, meet and exceed sales targets, building and maintaining strong customer relationships, analyzing sales data and ensuring efficient sales operations then this role is just for you!

WHAT YOUR MAIN RESPONSIBILITIES WILL BE

• Delivery of territory secondary sales target. through KD teams
• Drive KPI delivery.
• KD operation supervision on the route: use of HHTs / printers , itineraries, trade pricing , TPM
• Target setting, performance analysis action planning and admin
• KD compliance to Unilever requirements including KD territorial integrity, reporting, payment to UUL, KD investment in staff, vehicles, warehousing, stock, IT equipment,
• Customer service
• Market development via extension of coverage and other growth initiatives
• Input for KD appointment : prospecting, territory demarcation, continuous KD appraisal, compliance deadlines, , termination & replacement recommendations
• KD ROI; data entry, analysis, improvement plan and execution
• KD Staffing : deployment, supervision, appraisal and discipline
• Territory budget management
• Communication and implementation of company activities
• Stock management: Physical & system stocks, delivery follow up, KD OOS
• Sales input into S& OP
• Claim validation & approval
• Manage trade visits
• Oversee interactions with all third party & government agencies
• Champion area safety agenda

Main accountabilities

• Turnover / Volume growth
• Improved FCS score (BP, ECO, LPPC)
• Numeric distribution
• KD health – working capital
• KD operational efficiency

Experiences & Qualifications

• Degree preferably in Business or the Social Sciences
• Minimum of 3 years-working experience in FMCG organisation,
• At least 2 years field experience in the Customer Management function

Skills

• Strong organization capacity
• Implementation discipline
• Must be able to communicate clearly, concisely and persuasively orally and in writing.
• Good interpersonal relationships – demonstrate skills in building and maintaining productive relations with people.
• Customer management and selling Essentials
• POP execution and Monitoring
• Development of sales infrastructures and Organisation Development of Customer/ Channel Investment Strategy
• Developing Customer Relationships
• Field sales management Selling
• Negotiation skills
• Financial and analytical skills
• Customer’s organisational awareness and people oriented
• Third party management

• Delivery of territory secondary sales target. through KD teams
• Drive KPI delivery.
• KD operation supervision on the route: use of HHTs / printers , itineraries, trade pricing , TPM
• Target setting, performance analysis action planning and admin
• KD compliance to Unilever requirements including KD territorial integrity, reporting, payment to UUL, KD investment in staff, vehicles, warehousing, stock, IT equipment,
• Customer service
• Market development via extension of coverage and other growth initiatives
• Input for KD appointment : prospecting, territory demarcation, continuous KD appraisal, compliance deadlines, , termination & replacement recommendations
• KD ROI; data entry, analysis, improvement plan and execution
• KD Staffing : deployment, supervision, appraisal and discipline
• Territory budget management
• Communication and implementation of company activities
• Stock management: Physical & system stocks, delivery follow up, KD OOS
• Sales input into S& OP
• Claim validation & approval
• Manage trade visits
• Oversee interactions with all third party & government agencies
• Champion area safety agenda

• Strong organization capacity
• Implementation discipline
• Must be able to communicate clearly, concisely and persuasively orally and in writing.
• Good interpersonal relationships – demonstrate skills in building and maintaining productive relations with people.
• Customer management and selling Essentials
• POP execution and Monitoring
• Development of sales infrastructures and Organisation Development of Customer/ Channel Investment Strategy
• Developing Customer Relationships
• Field sales management Selling
• Negotiation skills
• Financial and analytical skills
• Customer’s organisational awareness and people oriented
• Third party management

• Degree preferably in Business or the Social Sciences
• Minimum of 3 years-working experience in FMCG organisation,
• At least 2 years field experience in the Customer Management function