ABOUT THE ROLE

The Accounts Relations Officer will be responsible for managing client accounts, building strong relationships, and ensuring timely payments. You will act as the main point of contact for clients, ensuring their needs are met while contributing to the overall financial health and growth of the company.

KEY RESPONSIBILITIES

• Proactively follow up with clients on instalment balances due under signed agreements.
• Contact clients via phone calls, emails and meetings to ensure timely settlement and prevent arrears.
• Monitor payment schedules and identify potential defaults, initiating early engagement.
• Negotiate and document structured repayment arrangements for overdue accounts in line with policy.
• Maintain accurate records of all client interactions, commitments and follow-up outcomes.
• Provide clients with up-to-date account statements, payment schedules and clear explanations of outstanding balances.
• Collaborate with the Credit Control Officer to ensure alignment between recovery actions and reconciled financial records.
• Coordinate with Sales and Legal Departments to align client payment obligations with contractual terms.
• Escalate unresolved arrears cases to management and support legal processes with complete account histories.
• Prepare regular reports for management on arrears status, recovery actions and collection performance.
• Safeguard the company’s premium reputation by handling all collection activities with professionalism and client sensitivity.

REQUIREMENTS

• Ugandan National (Only Ugandans are encouraged to apply).
• Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Commerce or a related field.
• Mid-level experience in account management, client relations, credit control or a similar role. Entry level candidates are also encouraged to apply.
• Strong communication, negotiation and interpersonal skills.
• Ability to understand client needs and provide effective solutions.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong organizational and time management skills.
• Ability to work under pressure and meet targets.

BE PART OF A TEAM THAT DRIVES EXCELLENCE AND BUILDS LASTING IMPACT.

PEOPLE. CULTURE. PERFORMANCE.

We look forward to receiving your application!

• Proactively follow up with clients on instalment balances due under signed agreements.
• Contact clients via phone calls, emails and meetings to ensure timely settlement and prevent arrears.
• Monitor payment schedules and identify potential defaults, initiating early engagement.
• Negotiate and document structured repayment arrangements for overdue accounts in line with policy.
• Maintain accurate records of all client interactions, commitments and follow-up outcomes.
• Provide clients with up-to-date account statements, payment schedules and clear explanations of outstanding balances.
• Collaborate with the Credit Control Officer to ensure alignment between recovery actions and reconciled financial records.
• Coordinate with Sales and Legal Departments to align client payment obligations with contractual terms.
• Escalate unresolved arrears cases to management and support legal processes with complete account histories.
• Prepare regular reports for management on arrears status, recovery actions and collection performance.
• Safeguard the company’s premium reputation by handling all collection activities with professionalism and client sensitivity.

• Strong communication, negotiation and interpersonal skills.
• Ability to understand client needs and provide effective solutions.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong organizational and time management skills.
• Ability to work under pressure and meet targets.

• Ugandan National (Only Ugandans are encouraged to apply).
• Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Commerce or a related field.
• Mid-level experience in account management, client relations, credit control or a similar role. Entry level candidates are also encouraged to apply.