Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.- DHL Global Forwarding has an opening for a Import/Export Operations Specialist in Uganda, Entebbe. Executes procedures in the administration of the Product Import/Export process from end to end. Having full ownership and visibility reside with the Import/Export Specialist (Operator).

Join us in connecting people and improving lives!

In this Import/Export Operations Specialist position

• Establish and maintain relationships with existing customers to maintain their business.
• Handle customer complaints and enquiries and share with supervisor for escalations.
• Update the clients in a timely manner as agreed upon during the onboarding.
• Provide high levels of customer service with a sense of urgency.
• Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.
• Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments
• Book with carrier/Update CW1 remarks with booking info.
• Support the GSC with allocated activities and ensure that the files are well managed.
• Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.
• Support and Complete export documents.
• Quality check documentation before lodging with the shipping line.
• Ensure that you process the MBL/HBL in accordance with the stipulated procedures.
• Monitor and follow up until shipment is delivered.
• Send pre-alerts to all customers.
• Bill and close the shipment in CWI upon shipment readiness.
• Uploading of all shipping documents into the CW1 e-Doc system.
• Update all your milestones and ensure they are done as per the stipulated target.
• Ensure all your sick files are resolved and flies closed.
• Follow up with customers for feedback and best practices.

Now, here is what we need from you!

• Knowledge of the AFR product on Export and Import
• Good Negotiation and communication skills
• High result orientation
• Customs regulation knowledge
• Able to work timely with high accuracy
• MS Office Tools knowledge
• 3- 5 years related experience
• Must have a degree
• EAFFPC Certificate will be advantageous
• Preferred Cargo Wise experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

• We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
• Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
• We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

• Establish and maintain relationships with existing customers to maintain their business.
• Handle customer complaints and enquiries and share with supervisor for escalations.
• Update the clients in a timely manner as agreed upon during the onboarding.
• Provide high levels of customer service with a sense of urgency.
• Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.
• Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments
• Book with carrier/Update CW1 remarks with booking info.
• Support the GSC with allocated activities and ensure that the files are well managed.
• Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.
• Support and Complete export documents.
• Quality check documentation before lodging with the shipping line.
• Ensure that you process the MBL/HBL in accordance with the stipulated procedures.
• Monitor and follow up until shipment is delivered.
• Send pre-alerts to all customers.
• Bill and close the shipment in CWI upon shipment readiness.
• Uploading of all shipping documents into the CW1 e-Doc system.
• Update all your milestones and ensure they are done as per the stipulated target.
• Ensure all your sick files are resolved and flies closed.
• Follow up with customers for feedback and best practices.

• Good Negotiation and communication skills
• High result orientation
• Customs regulation knowledge
• Able to work timely with high accuracy
• MS Office Tools knowledge
• Knowledge of the AFR product on Export and Import
• Preferred Cargo Wise experience

• Must have a degree
• EAFFPC Certificate will be advantageous