Vacancy title:
Operations Manager – MTN 212 SACCO

[Type: FULL_TIME, Industry: Human Services, Category: Management]

Jobs at:
Q-Sourcing

Deadline of this Job:
Monday, August 25 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

To oversee and manage the day-to-day operations of the SACCO, ensuring operational efficiency, regulatory compliance, and exceptional member service. The Operations Manager will support the implementation of the SACCO’s strategic plan, drive continuous improvement, and ensure that financial, administrative, and procedural systems are functioning optimally to support sustainable growth and member satisfaction.

Key Responsibilities

Operations Management

• Ensure smooth and efficient daily operations across all SACCO functions.
• Monitor, evaluate, and improve operational processes, procedures, and systems.
• Implement digital tools and automation to enhance service delivery and operational efficiency.
• Coordinate office administration, logistics, procurement, and record management in line with SACCO policies.
• Supervise and develop staff involved in operational tasks, including tellers and support personnel.

Financial & Risk Management

• Collaborate with the finance team and Treasurer to monitor cash flow, budgets, and expenditures.
• Ensure timely and accurate financial and statutory reporting to the Board and regulators.
• Ensure all transactions comply with internal policies and statutory regulations.
• Support internal and external audits and implement audit recommendations.
• Identify operational risks and implement controls to mitigate them.

Customer Service & Member Support

• Oversee timely and professional handling of member queries, complaints, and service requests.
• Develop and monitor member service standards to ensure high satisfaction levels.
• Ensure accurate and timely updates of member records, loan disbursements, and savings operations.
• Lead initiatives to improve member engagement and retention.

Compliance & Governance

• Ensure adherence to SACCO policies, procedures, and statutory obligations.
• Maintain up-to-date knowledge of regulatory changes and ensure their implementation.
• Prepare and submit operational reports to the Board and regulatory bodies.
• Support governance processes including Board meeting preparation and documentation.

People & Performance Management

• Supervise finance and administration staff, providing coaching, training, and performance evaluations.
• Develop and implement staff work plans, KPIs, and performance improvement strategies.
• Foster a culture of accountability, teamwork, and continuous learning.

Requirements

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Professional certification (e.g., CPA, ACCA) is an added advantage.
• Minimum of 5 years of relevant experience in operations, with at least 3 years in a supervisory or managerial role, preferably in a financial institution or SACCO.
• Experience with SACCO management systems or core banking platforms is desirable.
• Solid understanding of SACCO principles, savings and credit products, and regulatory requirements.

Skills & Competencies

• Strong organizational and multitasking skills.
• Excellent leadership and team management abilities.
• Analytical and problem-solving skills.
• High level of integrity, confidentiality, and ethical conduct.
• Proficiency in Microsoft Office and SACCO management systems.
• Strong communication and interpersonal skills.
• Ability to manage change and lead cross-functional teams.

Key Performance Indicators (KPIs)

• Operational efficiency and turnaround time for services.
• Member satisfaction and retention rates.
• Compliance with internal policies and regulatory requirements.
• Accuracy and timeliness of reports and records.
• Successful implementation of automation and process improvements.
• Staff productivity and performance against KPIs.
• Audit findings and resolution rate.
• Member growth and financial sustainability metrics.

Note:
Only shortlisted applicants will be contacted.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

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