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Vacancy title:
Receptionist
[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office]
Jobs at:
Lafab Solutions
Deadline of this Job:
Tuesday, May 20 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, May 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary:
The Hotel Receptionist is the first point of contact for guests. This role is responsible for providing a warm welcome, checking guests in and out, handling reservations, and offering assistance with inquiries to ensure a pleasant and smooth guest experience.
Key Responsibilities:
• Greet guests warmly upon arrival and check them in using the hotel system.
• Manage room reservations via phone, email, or online booking platforms.
• Check guests out efficiently and process payments (cash, card, mobile).
• Provide information about hotel services, amenities, local attractions, and transportation.
• Answer and direct phone calls, emails, and walk-in inquiries.
• Handle guest complaints or requests promptly and professionally.
• Maintain accurate records of bookings, payments, and guest details.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Monitor guest satisfaction and escalate issues when necessary.
• Keep the front desk area tidy and organized.
Requirements:
• Previous experience in a similar receptionist or front desk role is an advantage.
• Strong communication and customer service skills.
• Professional appearance and friendly demeanor.
• Computer literacy and experience with hotel management software (e.g., OPERA, Cloud beds, etc.).
• Ability to multitask, prioritize, and remain calm under pressure.
• Attention to detail and strong organizational skills.
• Willingness to work flexible shifts, including nights, weekends, and holidays.
Working Conditions:
• Standing for extended periods.
• Free accommodations
• Free meals
• Fast-paced and guest-facing environment.
• Interaction with a diverse range of guests and team members.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Interested and qualified? click here
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