About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the Telecom Industry, we are looking for a skilled and competent Regional Infrastructure Engineer to work in East Africa.

Reports To: Regional CTO

Location: Uganda

Role Summary

The Regional Infrastructure Engineer is a pivotal technical role reporting to the Regional CTO. You will be responsible for the infrastructure, projects, health, safety, and expansion of our engineering infrastructure in your country and oversee the infrastructure engineers in the region. This is a dynamic position requiring a blend of high-availability environments, strategic project participation, rigorous maintenance oversight, referral regional expert, and a "Zero Accident" mindset.

The area of operation: Primarily East Africa

KEY RESPONSIBILITIES

Job Description

• Maintenance & Reliability: Guarantee the performance of the infrastructure by executing and monitoring both preventive and curative maintenance for the installed base.
• Installation & Commissioning: Lead the deployment of critical infrastructure and equipment (VCC, VAC, Cooling systems, GE) using internal resources or external service providers, ensuring strict compliance with the "rules of the art."
• Project Governance: Participate in drafting tenders for infrastructure projects, monitor execution, and produce formal infrastructure management procedures.
• Intervention Planning: Meticulously prepare for field interventions by analysing constraints, risks, and feasibility, while clearly explaining the technical consequences of any changes.
• Reporting & Analytics: Maintain high transparency through a rigorous reporting structure, providing weekly, monthly, quarterly, and annual reporting insights into regional operations.
• Safety Stewardship: Enforce GVA’s "Zero Accident" policies, including PPE usage, beaconing, locking out, and respecting safety distances relative to LV/HV electrical systems.
• To carry out these various tasks in his region in constant contact with his local colleagues, In constant contact with his superiors, the technician reports daily all information, positive or negative, enabling the proper execution of installations and maintenance.

Roles and Responsibilities

• Operational Continuity: Ensure maximum uptime of power and cooling systems through proactive maintenance, and fast reactive response to incidents.
• Compliance Lead: Ensure all activities strictly comply with the national laws of region and country of activities or engagement.
• Technical Authority: Act as the regional expert for colleagues and external providers in the region.
• Incident Response: Maintain 24/7 availability during on-call periods for network monitoring and critical incident handling. Ensure adequate and timely response to all incidents with proper documentation and communication.
• Regular Reporting: Maintain regular reports (weekly, monthly, quarterly and annual) to the regional CTO and the group head of infrastructure. Ensure that all operation reports are prepared and filled at all times.

Requirements

Required Experience and Qualifications

• Education: A minimum of a Higher National Diploma in Electrical, Electro-Mechanical Engineering, or a related field.
• Experience: 3+ years in Electrical Infrastructure management.
• Safety: Valid certifications in Electrical Safety (LV/HV) and Health & Safety.

Expected skills

• Driving license (category B or BE) + more than 3 years driving experience
• Power & Cooling: Mastery of VCC, VAC, Cooling systems, and Generators (GE).
• Diagnostics: Expert ability to diagnose complex failures and identify root sources of breakdowns.
• Schematic Literacy: Ability to read and interpret complex electrical and mechanical schematic diagrams and have proficient use of computer-based systems.
• Basic Networking: Foundational knowledge of IP networking to interface monitoring tools and NOC equipment.
• Safety Standards: Strict adherence to PPE, beaconing, and LV/HV safety protocols.
• Interpersonal & Collaboration: Ability to work effectively within diverse teams and build relationships across different regional offices.
• Communication: Clearly explaining technical interventions and risks to non-technical stakeholders.
• Organization: High level of autonomy in weekly scheduling and multi-country reporting. High level of attention to detail, a keen sense of aesthetics, high degree of precision and technical handiness.
• Resilience: Committed, Open-Minded, and Effectiveness during high-pressure on-call periods and critical incidents.
• Language: Fluent in English. Swahili and French level B2 are an added advantage.

• Guarantee the performance of the infrastructure by executing and monitoring both preventive and curative maintenance for the installed base.
• Lead the deployment of critical infrastructure and equipment (VCC, VAC, Cooling systems, GE) using internal resources or external service providers, ensuring strict compliance with the "rules of the art."
• Participate in drafting tenders for infrastructure projects, monitor execution, and produce formal infrastructure management procedures.
• Meticulously prepare for field interventions by analysing constraints, risks, and feasibility, while clearly explaining the technical consequences of any changes.
• Maintain high transparency through a rigorous reporting structure, providing weekly, monthly, quarterly, and annual reporting insights into regional operations.
• Enforce GVA’s "Zero Accident" policies, including PPE usage, beaconing, locking out, and respecting safety distances relative to LV/HV electrical systems.
• To carry out these various tasks in his region in constant contact with his local colleagues, In constant contact with his superiors, the technician reports daily all information, positive or negative, enabling the proper execution of installations and maintenance.
• Ensure maximum uptime of power and cooling systems through proactive maintenance, and fast reactive response to incidents.
• Ensure all activities strictly comply with the national laws of region and country of activities or engagement.
• Act as the regional expert for colleagues and external providers in the region.
• Maintain 24/7 availability during on-call periods for network monitoring and critical incident handling. Ensure adequate and timely response to all incidents with proper documentation and communication.
• Maintain regular reports (weekly, monthly, quarterly and annual) to the regional CTO and the group head of infrastructure. Ensure that all operation reports are prepared and filled at all times.

• Driving license (category B or BE) + more than 3 years driving experience
• Mastery of VCC, VAC, Cooling systems, and Generators (GE).
• Expert ability to diagnose complex failures and identify root sources of breakdowns.
• Ability to read and interpret complex electrical and mechanical schematic diagrams and have proficient use of computer-based systems.
• Foundational knowledge of IP networking to interface monitoring tools and NOC equipment.
• Strict adherence to PPE, beaconing, and LV/HV safety protocols.
• Ability to work effectively within diverse teams and build relationships across different regional offices.
• Clearly explaining technical interventions and risks to non-technical stakeholders.
• High level of autonomy in weekly scheduling and multi-country reporting. High level of attention to detail, a keen sense of aesthetics, high degree of precision and technical handiness.
• Committed, Open-Minded, and Effectiveness during high-pressure on-call periods and critical incidents.
• Fluent in English. Swahili and French level B2 are an added advantage.

• A minimum of a Higher National Diploma in Electrical, Electro-Mechanical Engineering, or a related field.
• Valid certifications in Electrical Safety (LV/HV) and Health & Safety.