Sales Manager/Service Manager
2025-06-13T07:14:53+00:00
Ubuntu Centre
https://cdn.greatugandajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
http://ubuntucentre.org/about-us/
FULL_TIME
kampala
Kampala
00256
Uganda
Professional Services
Admin & Office
2025-06-20T17:00:00+00:00
Uganda
8
Position Overview:
We seek a results-driven Sales Manager/Service Manager to lead our sales initiatives and ensure exceptional client service delivery. This role requires a strategic thinker with strong leadership skills to drive revenue growth while maintaining high client satisfaction. The ideal candidate will excel in building relationships, optimizing processes, and aligning sales/service strategies with Ubuntu’s mission.
Key Responsibilities:
Sales Management:
o Develop and execute sales strategies to meet revenue targets for Ubuntu’s programs (training, consulting, mentorship).
o Lead and mentor the sales team, fostering a culture of accountability and performance.
o Identify new business opportunities, partnerships, and markets to expand Ubuntu’s client base. o Conduct market research to stay ahead of industry trends and competitor activities.
2. Service Management:
o Oversee end-to-end client service delivery, ensuring alignment with Ubuntu’s standards and client expectations.
o Implement feedback mechanisms to improve service quality and client retention.
o Resolve client issues promptly, maintaining Ubuntu’s reputation for excellence.
o Collaborate with program teams to enhance service offerings based on client needs.
3. Reporting & Compliance:
o Prepare regular sales and service performance reports for the Deputy CEO.
o Ensure adherence to company policies, ethical standards, and regulatory requirements.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in sales/service management, preferably in training, consulting, or SME sectors.
- Proven track record of meeting sales targets and managing high-performing teams.
- Strong knowledge of Uganda’s business landscape and entrepreneurial ecosystem.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in CRM software and MS Office.
Why Join Ubuntu?
- Impact: Drive transformative change for African entrepreneurs and businesses.
- Culture: Join a collaborative, innovative team passionate about growth and leadership.
- Benefits: Competitive salary, professional development opportunities, and health benefits
Sales Management: o Develop and execute sales strategies to meet revenue targets for Ubuntu’s programs (training, consulting, mentorship). o Lead and mentor the sales team, fostering a culture of accountability and performance. o Identify new business opportunities, partnerships, and markets to expand Ubuntu’s client base. o Conduct market research to stay ahead of industry trends and competitor activities. 2. Service Management: o Oversee end-to-end client service delivery, ensuring alignment with Ubuntu’s standards and client expectations. o Implement feedback mechanisms to improve service quality and client retention. o Resolve client issues promptly, maintaining Ubuntu’s reputation for excellence. o Collaborate with program teams to enhance service offerings based on client needs. 3. Reporting & Compliance: o Prepare regular sales and service performance reports for the Deputy CEO. o Ensure adherence to company policies, ethical standards, and regulatory requirements.
Bachelor’s degree in Business Administration, Marketing, or a related field. 2+ years of experience in sales/service management, preferably in training, consulting, or SME sectors. Proven track record of meeting sales targets and managing high-performing teams. Strong knowledge of Uganda’s business landscape and entrepreneurial ecosystem. Excellent communication, negotiation, and problem-solving skills. Proficiency in CRM software and MS Office.
JOB-684bcfed27fd6
Vacancy title:
Sales Manager/Service Manager
[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]
Jobs at:
Ubuntu Centre
Deadline of this Job:
Friday, June 20 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Friday, June 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Position Overview:
We seek a results-driven Sales Manager/Service Manager to lead our sales initiatives and ensure exceptional client service delivery. This role requires a strategic thinker with strong leadership skills to drive revenue growth while maintaining high client satisfaction. The ideal candidate will excel in building relationships, optimizing processes, and aligning sales/service strategies with Ubuntu’s mission.
Key Responsibilities:
Sales Management:
o Develop and execute sales strategies to meet revenue targets for Ubuntu’s programs (training, consulting, mentorship).
o Lead and mentor the sales team, fostering a culture of accountability and performance.
o Identify new business opportunities, partnerships, and markets to expand Ubuntu’s client base. o Conduct market research to stay ahead of industry trends and competitor activities.
2. Service Management:
o Oversee end-to-end client service delivery, ensuring alignment with Ubuntu’s standards and client expectations.
o Implement feedback mechanisms to improve service quality and client retention.
o Resolve client issues promptly, maintaining Ubuntu’s reputation for excellence.
o Collaborate with program teams to enhance service offerings based on client needs.
3. Reporting & Compliance:
o Prepare regular sales and service performance reports for the Deputy CEO.
o Ensure adherence to company policies, ethical standards, and regulatory requirements.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in sales/service management, preferably in training, consulting, or SME sectors.
- Proven track record of meeting sales targets and managing high-performing teams.
- Strong knowledge of Uganda’s business landscape and entrepreneurial ecosystem.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in CRM software and MS Office.
Why Join Ubuntu?
- Impact: Drive transformative change for African entrepreneurs and businesses.
- Culture: Join a collaborative, innovative team passionate about growth and leadership.
- Benefits: Competitive salary, professional development opportunities, and health benefits
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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