Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To lead and manage the strategic and operational activities in the Bancassurance division of Old Mutual Insurance (U) Ltd to ensure the company achieves its corporate goals in terms of growth, profitability and customer services

KEY RESPONSIBILITIES

• Oversee Bancassurance Strategy, budgets and Direction.
• Deliver premium growth, profitability, and market share targets through bank partnerships.
• Identify new bancassurance opportunities (new bank partnerships, product innovation, customer segments).
• Drive cross-selling and up-selling initiatives within bank customer bases.
• Build and maintain strong relationships with bank partners at executive, regional, and branch levels.
• Act as the primary liaison between Old Mutual and partner banks.
• Negotiate and manage Service Level Agreements (SLAs) and partnership contracts.
• Ensure alignment of bank and Old Mutuals objectives for mutual growth.
• Provides advice on potential products and services to ensure that the company responds to business opportunities adequately and on a timely basis
• Sets up clear targets for sales and confronting poor performance when identified to ensure maximum productivity as well as motivating staff
• Build a successful Bancassurance team to enhance performance including conducting coaching
• Train and coach bank staff on insurance products, sales techniques, and compliance.
• Collaborate with underwriting and product teams to design tailored general and medical insurance products for bank customers.
• Conducts joint-field work with Branch Relationship Managers, if necessary, to support their endeavours in bringing in business
• Ensure seamless onboarding, policy issuance, and claims processes for bancassurance customers.
• Monitor customer satisfaction and implement improvements.
• Address escalations from bank partners and customers promptly.
• Setting up systems to track and monitoring work in progress and business production.

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

SKILLS AND COMPETENCIES.

Strategic focus

Strong leadership skills

Excellent Communication & Influencing Skills

Innovative

Builds and maintains strong business relationships

Analytical Skills

Takes initiative

Very good collaborator and problem solver

QUALIFICATIONS AND EXPERIENCE

Education:

• Bachelor’s Degree
• Diploma in Insurance is an added advantage
• Bank and Insurance sales & Marketing is an added advantage

Experience:

3-5 years’ work experience in Sales & Marketing with at least 2 years as a supervisor.

Skills

Business, Business Opportunities, Business Relationships, Collaboration, Communication, Contract Agreements, Customer Satisfaction, Insurance Sales, Leadership, Marketing, Sales

Competencies

Communicates Effectively

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Plans and Aligns

Situational Adaptability

Tech Savvy

Education

• Bachelors Degree (B): Business, Bachelors Degree (B): Finance

• Oversee Bancassurance Strategy, budgets and Direction.
• Deliver premium growth, profitability, and market share targets through bank partnerships.
• Identify new bancassurance opportunities (new bank partnerships, product innovation, customer segments).
• Drive cross-selling and up-selling initiatives within bank customer bases.
• Build and maintain strong relationships with bank partners at executive, regional, and branch levels.
• Act as the primary liaison between Old Mutual and partner banks.
• Negotiate and manage Service Level Agreements (SLAs) and partnership contracts.
• Ensure alignment of bank and Old Mutuals objectives for mutual growth.
• Provides advice on potential products and services to ensure that the company responds to business opportunities adequately and on a timely basis
• Sets up clear targets for sales and confronting poor performance when identified to ensure maximum productivity as well as motivating staff
• Build a successful Bancassurance team to enhance performance including conducting coaching
• Train and coach bank staff on insurance products, sales techniques, and compliance.
• Collaborate with underwriting and product teams to design tailored general and medical insurance products for bank customers.
• Conducts joint-field work with Branch Relationship Managers, if necessary, to support their endeavours in bringing in business
• Ensure seamless onboarding, policy issuance, and claims processes for bancassurance customers.
• Monitor customer satisfaction and implement improvements.
• Address escalations from bank partners and customers promptly.
• Setting up systems to track and monitoring work in progress and business production.
• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

• Strategic focus
• Strong leadership skills
• Excellent Communication & Influencing Skills
• Innovative
• Builds and maintains strong business relationships
• Analytical Skills
• Takes initiative
• Very good collaborator and problem solver
• Business
• Business Opportunities
• Business Relationships
• Collaboration
• Communication
• Contract Agreements
• Customer Satisfaction
• Insurance Sales
• Leadership
• Marketing
• Sales

• Bachelor’s Degree
• Diploma in Insurance is an added advantage
• Bank and Insurance sales & Marketing is an added advantage
• 3-5 years’ work experience in Sales & Marketing with at least 2 years as a supervisor.
• Bachelors Degree (B): Business
• Bachelors Degree (B): Finance