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Vacancy title:
Call Center Advisor
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
Exquisite Solution ltd
Deadline of this Job:
Monday, June 23 2025
Duty Station:
Uganda | Kampala | Uganda
Summary
Date Posted: Tuesday, June 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. As a Call Center Advisor, you will be the first point of contact for our valued customers, providing timely and effective support across a range of telecom products and services.
Key Responsibilities
- Handle incoming customer calls professionally, efficiently, and courteously.
- Provide accurate information on company products, services, promotions, and technical troubleshooting.
- Resolve customer complaints and escalate complex issues to the appropriate departments.
- Log all customer interactions in the CRM system accurately and thoroughly.
- Maintain high levels of customer satisfaction through excellent delivery service.
- Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
Qualifications and Requirements
- Bachelor’s degree in any Field from a recognized university is required.
- Fluency in at least one of the following language combinations:
- Runyakole, Rutooro, and Luganda
- Lugbara, Swahili,
- Strong verbal and written communication skills.
- Demonstrated active listening abilities and a genuine passion for helping others.
- Proven ability to multitask, set priorities, and manage time efficiently.
- Computer literacy; experience with CRM systems is an added advantage.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you are a proactive, passionate, and self-driven individual with a strong commitment to excellence, please submit your cover letter, CV, and academic documents as a single PDF
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