About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a Manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the finance sector, we are looking for a competent, skilled and experienced Credit officer to work in Kampala.

Vacancies: 1

Reports to: Branch Manager.

Job purpose:

To build and preserve trusting relationships with customers through proper management of loans of various portfolios from sourcing and identification to disbursement of funds.

KEY RESPONSIBILITIES

• Identify, pitch to and onboard new clients to build portfolios.
• Follow up repeat client for relationship management and referrals.
• Develop plans for business development (as per insights from the credit team’s competitor analysis reports)
• Review credit applications and communicate with customers if additional information is required
• Request and review credit reports from the loans products, follow up and source required documentation from customers
• Approve or decline credit applications in line with company guidelines
• Use register and check list to manage application status (declined, approved, pending etc.)
• Ensure that debts are paid in a timely manner
• Meet collection targets set by the business
• Identify changes in payment patterns and propose action to avert indebtedness
• Follow up on outstanding payments by telephone, email & letter within agreed timelines
• Send out monthly client statements/letters & regularly contacting customers to ensure all relevant debts are managed as necessary
• Maintain accurate records of all outstanding debt retrieval activity (file all correspondences).
• Resolve customer complaints quickly and effectively
• Coordinate with Accounts Receivable and monitor all outstanding payments
• Ensure customer information is correctly maintained
• Ensure that all transactions are compliant with the Company's policies
• Any other duties may be allocated by your supervisor.

REQUIRED QUALIFICATIONS AND SKILLS.

• Bachelor’s degree in economics, Banking and Finance or relevant field
• Customer relationship management.
• Experience of 2 - 4 years working in a sales environment.
• Experience working in a fast-paced environment.
• Advanced proficiency in MS Excel, PowerPoint and Word
• Excellent presentation skills.
• Good oral and written communication skills

REQUIRED ATTRIBUTES

• Dynamic
• Agile
• Curious learner
• Analytical
• Tactical
• Team player
• Positive
• Patient

• Identify, pitch to and onboard new clients to build portfolios.
• Follow up repeat client for relationship management and referrals.
• Develop plans for business development (as per insights from the credit team’s competitor analysis reports)
• Review credit applications and communicate with customers if additional information is required
• Request and review credit reports from the loans products, follow up and source required documentation from customers
• Approve or decline credit applications in line with company guidelines
• Use register and check list to manage application status (declined, approved, pending etc.)
• Ensure that debts are paid in a timely manner
• Meet collection targets set by the business
• Identify changes in payment patterns and propose action to avert indebtedness
• Follow up on outstanding payments by telephone, email & letter within agreed timelines
• Send out monthly client statements/letters & regularly contacting customers to ensure all relevant debts are managed as necessary
• Maintain accurate records of all outstanding debt retrieval activity (file all correspondences).
• Resolve customer complaints quickly and effectively
• Coordinate with Accounts Receivable and monitor all outstanding payments
• Ensure customer information is correctly maintained
• Ensure that all transactions are compliant with the Company's policies
• Any other duties may be allocated by your supervisor.

• Customer relationship management.
• Advanced proficiency in MS Excel, PowerPoint and Word
• Excellent presentation skills.
• Good oral and written communication skills

• Bachelor’s degree in economics, Banking and Finance or relevant field
• Dynamic
• Agile
• Curious learner
• Analytical
• Tactical
• Team player
• Positive
• Patient