Employment Opportunities at MTN Uganda Limited
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JOB DETAILS:
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.
Job Title: Officer - Learning & Development
Reporting to: Senior Manager- Learning & Development
Division – Human Resources
No. of Vacancies: 1
Mission/Core Purpose of the Job:
To provide support in the execution of the Learning and Development Funtion activities and overall coordination of the objectives as indicated in the Learning and Development Policy.
Main Job Functions:
1. Organize and coordinate the implementation of training within the organization.
2. Support the SM-Learning & Development with the Training Needs Assessments exercise for business in order to guide the training plan development that supports the various Business Unit strategies.
3. Drive the Development goals/PDPs generation & activation for the succession pool with support of the HRBPs for all employees.
4. Generate reports on the training activities carried out i.e., training attendance & training activity evaluation, MTN Learn usage etc. & provide input on training activities for the monthly reports e.g., HR activity reports, CEO reports, Group reports and board pack reports.
5. Coordinate and Organize timely staff induction programs.
6. Conduct training evaluations for trainings conducted and provide reports to the Senior Manager-Learning & Development to facilitate ROTI analytics..
7. Take ownership and management of training costs & monitor the utilization of the training budgets and provide status reports there of on a quarterly basis.
8. Own the new hire onboarding process & track as well as report on the 30.60.90 boarding activities and ensure they are conducted for each new employee as well as the Internal movements onboarding replica with the support of the HRBP’s
9. Drive the uptake, optimal utilization of the MTN Learn learning platform and all MTN Academy resources in order to augment the learning organization strategy at MTN Uganda.
10. Process Learning & Development related invoices to ensure timely settlement of our supplier obligations.
11. Ensure proper custody of Learning & Development equipment, maintenance control and of the Learning facilities
12. Provide first line MTN Learn support for employees on all their access and usage queries maintaining the 24hour service level.
13. Support the SM-Learning & Development in following-up and ensuring implementation of MTN Group HR programs and any other Strategic initiatives etc.
14. Carryout any other Learning and Development duties as prescribed from time to time by the Manager Learning & Development.
Education:
1. Bachelors degree in Human Resources, Social Work and Social Administration, Social Sciences or Education.
2. Post- Graduate training in Human Resources Management/Development is required.
Experience:
1. 3 years experience in HR Management particularly in the Learning & Development function.
2. Experience in a multi-cultural/multinational company.
3. Exposure in a Telecommunications Organization desirable.
Training:
1. Customer Service Training
2. Training of Trainers(TOT).
3. Managing a Training Function basic Programme.
Knowledge:
1. Good Knowledge on the execution of the Training function
2. Knowledge of Training delivery methodologies.
3. Good knowledge of how to create good Learning experiences
Skills / Physical Competencies:
1. Fluent in both written and oral communication.
2. Good Communication and Interpersonal skills.
3. Excellent Planning, Organizational and Coordination skills.
4. Well developed Negotiation skills
5. Good Training delivery skills
6. Good presentation skills
7. Highly Tech Savvy
Behavioural Qualities:
1. A good team player.
2. Proactive with high self-drive and motivation
3. Ability to work under minimum supervision.
4. Ability to work under pressure and meet stipulated deadlines.
5. Have high levels of integrity.
6. Ability to pay attention to detail and exercise accuracy.
7. Passion for & deep interest in people development here t at an individual, group and organisation level
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.
Job Title: Officer - Learning & Development
Reporting to: Senior Manager- Learning & Development
Division – Human Resources
No. of Vacancies: 1
Mission/Core Purpose of the Job:
To provide support in the execution of the Learning and Development Funtion activities and overall coordination of the objectives as indicated in the Learning and Development Policy.
Main Job Functions:
1. Organize and coordinate the implementation of training within the organization.
2. Support the SM-Learning & Development with the Training Needs Assessments exercise for business in order to guide the training plan development that supports the various Business Unit strategies.
3. Drive the Development goals/PDPs generation & activation for the succession pool with support of the HRBPs for all employees.
4. Generate reports on the training activities carried out i.e., training attendance & training activity evaluation, MTN Learn usage etc. & provide input on training activities for the monthly reports e.g., HR activity reports, CEO reports, Group reports and board pack reports.
5. Coordinate and Organize timely staff induction programs.
6. Conduct training evaluations for trainings conducted and provide reports to the Senior Manager-Learning & Development to facilitate ROTI analytics..
7. Take ownership and management of training costs & monitor the utilization of the training budgets and provide status reports there of on a quarterly basis.
8. Own the new hire onboarding process & track as well as report on the 30.60.90 boarding activities and ensure they are conducted for each new employee as well as the Internal movements onboarding replica with the support of the HRBP’s
9. Drive the uptake, optimal utilization of the MTN Learn learning platform and all MTN Academy resources in order to augment the learning organization strategy at MTN Uganda.
10. Process Learning & Development related invoices to ensure timely settlement of our supplier obligations.
11. Ensure proper custody of Learning & Development equipment, maintenance control and of the Learning facilities
12. Provide first line MTN Learn support for employees on all their access and usage queries maintaining the 24hour service level.
13. Support the SM-Learning & Development in following-up and ensuring implementation of MTN Group HR programs and any other Strategic initiatives etc.
14. Carryout any other Learning and Development duties as prescribed from time to time by the Manager Learning & Development.
Education:
1. Bachelors degree in Human Resources, Social Work and Social Administration, Social Sciences or Education.
2. Post- Graduate training in Human Resources Management/Development is required.
Experience:
1. 3 years experience in HR Management particularly in the Learning & Development function.
2. Experience in a multi-cultural/multinational company.
3. Exposure in a Telecommunications Organization desirable.
Training:
1. Customer Service Training
2. Training of Trainers(TOT).
3. Managing a Training Function basic Programme.
Knowledge:
1. Good Knowledge on the execution of the Training function
2. Knowledge of Training delivery methodologies.
3. Good knowledge of how to create good Learning experiences
Skills / Physical Competencies:
1. Fluent in both written and oral communication.
2. Good Communication and Interpersonal skills.
3. Excellent Planning, Organizational and Coordination skills.
4. Well developed Negotiation skills
5. Good Training delivery skills
6. Good presentation skills
7. Highly Tech Savvy
Behavioural Qualities:
1. A good team player.
2. Proactive with high self-drive and motivation
3. Ability to work under minimum supervision.
4. Ability to work under pressure and meet stipulated deadlines.
5. Have high levels of integrity.
6. Ability to pay attention to detail and exercise accuracy.
7. Passion for & deep interest in people development here t at an individual, group and organisation level
JOB DETAILS:
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;
Job Title: Analyst - Forensic Investigation
Reports to: Manager - Forensics Investigation (Re-advertised)
Division: Internal Audit
No. of Vacancies: 1
Main Job Functions;
1. Assess Fraud trends and identify best practice in relation to fraud prevention
2. Appropriately plan and scope Fintech and GSM Fraud investigations to ensure adequate focus on key investigation areas
3. Coordinate and carry out Fraud prevention training and awareness for Telco and Fintech staff.
4. Plan and coordinate the effective use of proactive data analytics, including Continuous Controls review, preferably through scripts in SQL and ACL exchange.
5. Communicate the results of forensic investigations, via written reports and oral presentations to management
6. Gather, record and securely retain evidence relating to investigations in accordance with current legislation, codes of practice and the MTNU Fraud risk management framework.
7. To maintain confidentiality and discretion in carrying out all duties of the position.
8. Track status and prepare periodic summaries of fraud trends as appreciated and from related industry sources to enhance fraud management across the business
9. Continuously review the MTNU open API framework and ecosystem for potential exploits/flaws.
10. Maintain a fraud incidents, intelligence and losses database. Supporting with the dissemination of timely and concise intelligence to relevant teams across the GSM and Fintech environments
11. Perform root cause analysis of fraud incidents and follow through on implementation of agreed actions to ensure required improvement or resolution of weaknesses.
12. Prepare fraud risk alerts based on identified root causes for dissemination to other MTN operations.
13. Implementation of fraud trend analysis to ascertain emerging and existing fraud risk areas based on complete and potential loss data
14. Liaise closely with Uganda Police and monitor cases handed over to them for court processes ensuring that exhibits used in court are returned to MTN Uganda.
15. To conduct formal recorded interviews with suspects and witnesses in accordance with current legislation and codes of practice
16. To conduct witness interviews and take concise statements in accordance with current legislation and codes of practice
17. To take static and mobile surveillance as required, utilizing covert equipment where appropriate, in accordance with current legislation and codes of practice
18. Support in the performance of Fraud risk assessments and other proactive fraud risk management initiatives.
Education:
1. Bachelor’s degree in Statistics, Telecommunications Engineering, Accounting, Finance or Information Technology.
2. Professional qualification in any of the following Forensics/Fraud examination/Information security Certifications; CFE, CFCE, CHFI, GCFA, CISM, CISA, , CEH
3. Experience in performing professional fraud investigations including the use of digital forensics tools e.g. Encase, FTK
4. Certification in Encase DF120-Digital Forensics Foundation
5. Certification in Encase DF240-Building an investigation
6. Experience in use of CAATs Preferably ACL
Experience:
1. Technical working experience in the Fintech and GSM environment
2. Minimum of 3 years' experience covering Fraud Detection, Prevention, and Investigations
3. Experience liaising/dealing with Law enforcement agencies
4. At least 3 years' experience using Analytics techniques and tools i.e. Big Data analytics
5. Experience in high transaction digital environments
6. Previous exposure and experience using digital forensics software e.g. Encase
Other Training/ Skills and Competencies:
1. Strong analytical skills;
2. Excellent Interview, interrogation and listening skills
3. Data mining, extraction and analytics
4. Prior practical experience in occupational fraud investigations
5. Experience in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.
6. Strategic understanding of the Telecommunications environment including Fintech.
7. Effective oral, presentation and written communication skills.
8. Exemplary Planning and Time Management skills.
9. Must have attention to detail.
10. Possess strategic thinking abilities
11. Mature persona with the highest degree of integrity, honesty and trust
12. High levels of confidentiality, Proven planning and organizational skills
13. Ability to maintain composure under pressure while meeting multiple deadlines
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;
Job Title: Analyst - Forensic Investigation
Reports to: Manager - Forensics Investigation (Re-advertised)
Division: Internal Audit
No. of Vacancies: 1
Main Job Functions;
1. Assess Fraud trends and identify best practice in relation to fraud prevention
2. Appropriately plan and scope Fintech and GSM Fraud investigations to ensure adequate focus on key investigation areas
3. Coordinate and carry out Fraud prevention training and awareness for Telco and Fintech staff.
4. Plan and coordinate the effective use of proactive data analytics, including Continuous Controls review, preferably through scripts in SQL and ACL exchange.
5. Communicate the results of forensic investigations, via written reports and oral presentations to management
6. Gather, record and securely retain evidence relating to investigations in accordance with current legislation, codes of practice and the MTNU Fraud risk management framework.
7. To maintain confidentiality and discretion in carrying out all duties of the position.
8. Track status and prepare periodic summaries of fraud trends as appreciated and from related industry sources to enhance fraud management across the business
9. Continuously review the MTNU open API framework and ecosystem for potential exploits/flaws.
10. Maintain a fraud incidents, intelligence and losses database. Supporting with the dissemination of timely and concise intelligence to relevant teams across the GSM and Fintech environments
11. Perform root cause analysis of fraud incidents and follow through on implementation of agreed actions to ensure required improvement or resolution of weaknesses.
12. Prepare fraud risk alerts based on identified root causes for dissemination to other MTN operations.
13. Implementation of fraud trend analysis to ascertain emerging and existing fraud risk areas based on complete and potential loss data
14. Liaise closely with Uganda Police and monitor cases handed over to them for court processes ensuring that exhibits used in court are returned to MTN Uganda.
15. To conduct formal recorded interviews with suspects and witnesses in accordance with current legislation and codes of practice
16. To conduct witness interviews and take concise statements in accordance with current legislation and codes of practice
17. To take static and mobile surveillance as required, utilizing covert equipment where appropriate, in accordance with current legislation and codes of practice
18. Support in the performance of Fraud risk assessments and other proactive fraud risk management initiatives.
Education:
1. Bachelor’s degree in Statistics, Telecommunications Engineering, Accounting, Finance or Information Technology.
2. Professional qualification in any of the following Forensics/Fraud examination/Information security Certifications; CFE, CFCE, CHFI, GCFA, CISM, CISA, , CEH
3. Experience in performing professional fraud investigations including the use of digital forensics tools e.g. Encase, FTK
4. Certification in Encase DF120-Digital Forensics Foundation
5. Certification in Encase DF240-Building an investigation
6. Experience in use of CAATs Preferably ACL
Experience:
1. Technical working experience in the Fintech and GSM environment
2. Minimum of 3 years' experience covering Fraud Detection, Prevention, and Investigations
3. Experience liaising/dealing with Law enforcement agencies
4. At least 3 years' experience using Analytics techniques and tools i.e. Big Data analytics
5. Experience in high transaction digital environments
6. Previous exposure and experience using digital forensics software e.g. Encase
Other Training/ Skills and Competencies:
1. Strong analytical skills;
2. Excellent Interview, interrogation and listening skills
3. Data mining, extraction and analytics
4. Prior practical experience in occupational fraud investigations
5. Experience in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.
6. Strategic understanding of the Telecommunications environment including Fintech.
7. Effective oral, presentation and written communication skills.
8. Exemplary Planning and Time Management skills.
9. Must have attention to detail.
10. Possess strategic thinking abilities
11. Mature persona with the highest degree of integrity, honesty and trust
12. High levels of confidentiality, Proven planning and organizational skills
13. Ability to maintain composure under pressure while meeting multiple deadlines
JOB DETAILS:
Mission/ Core purpose of the Job
Perform daily, weekly and monthly Trust account reconciliation, ledger accounts reconciliation, liquidations for merchants and service providers, adjustments for wrong transfers, perform reversals from any account in the mobile money system, prepare reconciliation reports for signoff daily, weekly, and monthly as per DOA, initiate resolution of unresolved deposits from bank, perform prefunding request from Treasury and follow up on identified reconciling items for resolution as per SLA
Main Job Functions:
• Perform daily Trust account and ledger account reconciliation.
• Capture all incidences logged for settlement relating to failed deposit and settlement from and to the banks.
• Review and initiate daily journal captured for merchants and partner settlement to ensure they are properly accounted for and authorised.
• Capture all Unresolved deposit in the mobile money system.
• Perform internal transfer request for banks, partners, and merchants.
• Set up scheduled and automatic liquidations of partner, merchants and banks.
• Follow back-office operation to Lift suspension of banks, Merchants, and partners to facilitate processing of their liquidations.
• Ensure end to end follow up and closure of all reconciling items in Mobile Money ledger account reconciliation.
• Prepare sign off for all ledger accounts daily.
• Advise Treasury on prefunding based on reconciliation of all prefunded accounts.
• Flag any identified irregular transactions or movement identified during reconciliation of accounts.
• Ensure settlement and reconciliation audit recommendations are followed up and objectively closed.
• Communicate with banks, partners, and merchants for any unresolved issues.
• Any other duty as may be required that is in line with the nature of job and level of responsibility.
Main KPIs include:
• Perform Mobile Money ledger accounts reconciliation.
• Perform reconciliation of paid-up agent commission.
• Follow up on settlement dispute and account reconciliation.
• Review processed Mobile money fee and revenue share.
• Ensure all journals are captured and reconciled daily.
• Action on all incidences logged in the system for Finance operation action.
• Handling of banking queries raised by agents.
Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree or equivalent Business qualification
Experience:
• At least 2 years’ experience in a related area in financial services or telecom
• Good knowledge of Fintech Fraud
• Knowledge of Fintech business processes
• Excellent organisational skills
• Group accounting policies and procedures
• Knowledge in Fintech regulatory environment
• Basic risk management skills
• Ability to transfer skills
• A good working knowledge in office automation tools: Word, Excel, Visio, Outlook, SQL.
• Understanding of Mobile Money registration and liquidation procedures
• Knowledge of current and relevant legislation
• Familiar with Fintech products and services
• Added advantage; data reconciliation and usage analysis,
Training:
• Data management
• Customer Relationship management structures
• Know Your Customer (KYC) and Anti Money Laundering (AML) Requirements
• Process documentation
Knowledge:
• Telecommunications industry
• Local regulatory requirements/trends and operational best practice
• Customer identification documentation requirements and business founding documentation
• Customer Lifecycle Management
• High Volume records management
• Reporting and Performance analysis
Skills/Physical Competencies:
• Must have the ability to build and work as part of a team, or independently.
• Strong verbal and written communications skills
• Creative
• Problem solving skills
• Relationship building
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Feedback skills
• Conflict management skills
• Presentation skills
• Ability to meet deadlines
JOB DETAILS:
Mission/ Core purpose of the Job
The Manager Operational Risk and Fraud Operations is responsible for.
• Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
• Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.
Main Job Functions:
1. Risk Management
• Champion the implementation of the MTN risk management strategy and framework.
• Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
• Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
• Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
• Implementing risk management process in line with the Enterprise Risk Management Framework.
• Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
• Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
• Offering a monitoring and oversight role for management regarding the Company’s risk profile.
• Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
• Execution of the risk management methodology and related tools to effectively management risk within the Company.
B- Fraud Risk Operations
• Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
• Operationalization and value for money for all Fraud tools that have been implemented by the Company.
• Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.
• Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
• Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
• Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
• Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions
Main KPIs include:
• Successful execution of the Risk Management and, Consumer Fraud Framework
• Proactivity engagement of key stakeholders regarding consumer fraud.
• Timely reporting.
Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.
• Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.
• Good knowledge of Enterprise Risks and Fraud Risk Management.
• Good written and verbal communication skills.
Experience:
• Minimum of 3 year’s relevant Fraud investigation and management experience in the Financial Services Industry.
• Able to analyze large volumes of data using data analytical tools SQL or Excel
• Good written and verbal communication skills.
• Confidence to raise challenging questions and concerns when necessary.
• Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.
Mission/ Core purpose of the Job
Perform daily, weekly and monthly Trust account reconciliation, ledger accounts reconciliation, liquidations for merchants and service providers, adjustments for wrong transfers, perform reversals from any account in the mobile money system, prepare reconciliation reports for signoff daily, weekly, and monthly as per DOA, initiate resolution of unresolved deposits from bank, perform prefunding request from Treasury and follow up on identified reconciling items for resolution as per SLA
Main Job Functions:
• Perform daily Trust account and ledger account reconciliation.
• Capture all incidences logged for settlement relating to failed deposit and settlement from and to the banks.
• Review and initiate daily journal captured for merchants and partner settlement to ensure they are properly accounted for and authorised.
• Capture all Unresolved deposit in the mobile money system.
• Perform internal transfer request for banks, partners, and merchants.
• Set up scheduled and automatic liquidations of partner, merchants and banks.
• Follow back-office operation to Lift suspension of banks, Merchants, and partners to facilitate processing of their liquidations.
• Ensure end to end follow up and closure of all reconciling items in Mobile Money ledger account reconciliation.
• Prepare sign off for all ledger accounts daily.
• Advise Treasury on prefunding based on reconciliation of all prefunded accounts.
• Flag any identified irregular transactions or movement identified during reconciliation of accounts.
• Ensure settlement and reconciliation audit recommendations are followed up and objectively closed.
• Communicate with banks, partners, and merchants for any unresolved issues.
• Any other duty as may be required that is in line with the nature of job and level of responsibility.
Main KPIs include:
• Perform Mobile Money ledger accounts reconciliation.
• Perform reconciliation of paid-up agent commission.
• Follow up on settlement dispute and account reconciliation.
• Review processed Mobile money fee and revenue share.
• Ensure all journals are captured and reconciled daily.
• Action on all incidences logged in the system for Finance operation action.
• Handling of banking queries raised by agents.
Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree or equivalent Business qualification
Experience:
• At least 2 years’ experience in a related area in financial services or telecom
• Good knowledge of Fintech Fraud
• Knowledge of Fintech business processes
• Excellent organisational skills
• Group accounting policies and procedures
• Knowledge in Fintech regulatory environment
• Basic risk management skills
• Ability to transfer skills
• A good working knowledge in office automation tools: Word, Excel, Visio, Outlook, SQL.
• Understanding of Mobile Money registration and liquidation procedures
• Knowledge of current and relevant legislation
• Familiar with Fintech products and services
• Added advantage; data reconciliation and usage analysis,
Training:
• Data management
• Customer Relationship management structures
• Know Your Customer (KYC) and Anti Money Laundering (AML) Requirements
• Process documentation
Knowledge:
• Telecommunications industry
• Local regulatory requirements/trends and operational best practice
• Customer identification documentation requirements and business founding documentation
• Customer Lifecycle Management
• High Volume records management
• Reporting and Performance analysis
Skills/Physical Competencies:
• Must have the ability to build and work as part of a team, or independently.
• Strong verbal and written communications skills
• Creative
• Problem solving skills
• Relationship building
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Feedback skills
• Conflict management skills
• Presentation skills
• Ability to meet deadlines
JOB DETAILS:
Mission/ Core purpose of the Job
The Manager Operational Risk and Fraud Operations is responsible for.
• Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
• Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.
Main Job Functions:
1. Risk Management
• Champion the implementation of the MTN risk management strategy and framework.
• Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
• Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
• Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
• Implementing risk management process in line with the Enterprise Risk Management Framework.
• Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
• Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
• Offering a monitoring and oversight role for management regarding the Company’s risk profile.
• Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
• Execution of the risk management methodology and related tools to effectively management risk within the Company.
B- Fraud Risk Operations
• Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
• Operationalization and value for money for all Fraud tools that have been implemented by the Company.
• Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.
• Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
• Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
• Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
• Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions
Main KPIs include:
• Successful execution of the Risk Management and, Consumer Fraud Framework
• Proactivity engagement of key stakeholders regarding consumer fraud.
• Timely reporting.
Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.
• Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.
• Good knowledge of Enterprise Risks and Fraud Risk Management.
• Good written and verbal communication skills.
Experience:
• Minimum of 3 year’s relevant Fraud investigation and management experience in the Financial Services Industry.
• Able to analyze large volumes of data using data analytical tools SQL or Excel
• Good written and verbal communication skills.
• Confidence to raise challenging questions and concerns when necessary.
• Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.
Job Info
Job Category: Several Jobs in one Advert jobs in Uganda
Job Type: Full-time
Deadline of this Job: 28 February 2023
Duty Station: Kampala
Posted: 25-02-2023
No of Jobs: 4
Start Publishing: 25-02-2023
Stop Publishing (Put date of 2030): 25-02-2077
Apply Now
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