Vacancy title:
Finacle Administrator

[Type: FULL_TIME, Industry: Human Services, Category: Admin & Office]

Jobs at:
Q-Sourcing

Deadline of this Job:
Monday, August 25 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Tuesday, August 12 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in Uganda in the Banking Sector , we are looking for a competent and experienced Finacle Administrator to work in Kampala Uganda.

Purpose of the Role:

Finacle Administrator

Reporting to the Manager Core Banking Systems, the role holder will be responsible for managing, maintaining, and optimizing the Finacle core banking software system and ensuring the smooth operation of banking services, supporting the bank’s overall IT infrastructure, and enhancing system performance.

KEY ACCOUNTABILITIES:

• Analysis and resolution of Finacle related issues which have been escalated from bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
• Co-ordinate with L3 support and product vendor in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the final resolution to help the bank to continue with the business functions.
• Connect24 and Finacle Integrator Support.
• Oracle Database Backups and restoration.
• Understand the Bank Policy and related product setup in Finacle in liaison with the bank core team for helping the bank in product setup.
• Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
• Knowledge transfer to end users, through organized on job and off-job training.
• Document all Customization-Modifications done to the Core Banking system for continuity;
• Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
• Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvement to the Finacle product suite.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
• Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Ensures that Core Banking system and other Banking applications are following the established IT policies, procedures and standards.

Requirements

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Minimum of a Bachelor’s Degree in Computer Science, IT, Engineering or other relevant field from a reputable university or college.
• Certification in database management preferred.
• Finacle Core Banking Systems Training.
• Knowledge of Unix/ Linux and Microsoft Server Operating Systems.
• Knowledge of SQL and database management Systems is a must.
• Minimum of 3 year of working experience in IT with 1 year technical experience supporting Finacle banking system in medium to large organizations.
• Advanced hands on Finacle Systems skills.
• Significant experience in supporting databases (preferably Oracle, postgresssql and/or Microsoft SQL).
• OCP, MCDBA, and Oracle PL/SQL and UNIX certification preferably HP-UX and LINUX will be desirable.
• Application development skills.
• Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
• Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
• Experience working with open source RDBMS e.g. Mysql.
• Knowledge of shell scripting and other scripting languages like Perl, Python, PHP etc
• Ability to work independently at any Group location in an IT support capacity;
• Ability to quickly assess organizational needs relative to databases and datacenter problems.
• Ability to communicate effectively both in writing and in verbal discussions with users.
• Good working knowledge of banking systems, operations, and processes.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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