JOB PURPOSE:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, hygiene, safety, and presentation. The role involves supervising housekeeping staff, conducting inspections, and ensuring excellent guest satisfaction through efficient housekeeping services.

KEY RESPONSIBILITIES

Supervision and Team Management

• Supervise and coordinate the activities of room attendants, public area attendants, and laundry staff.
• Allocate daily assignments and ensure tasks are completed efficiently and on time.
• Train, coach, and mentor housekeeping staff on hotel standards, procedures, and customer service.
• Monitor employee performance and provide regular feedback.
• Assist in scheduling shifts and managing staff attendance.

Housekeeping Operations

• Inspect guest rooms, corridors, public areas, and other facilities to ensure cleanliness and maintenance standards are met.
• Ensure rooms are prepared and released on time for guest arrivals.
• Monitor room status updates and coordinate with the Front Office regarding room availability.
• Respond promptly to guest requests, complaints, and special requirements.
• Ensure proper handling of lost and found items according to hotel policies.

Inventory and Supply Management

• Monitor housekeeping supplies, linens, uniforms, and cleaning materials.
• Maintain adequate stock levels and submit requisitions when needed.
• Ensure proper storage and usage of cleaning equipment and chemicals.
• Assist in conducting regular inventory counts and controlling departmental costs.

Health, Safety, and Compliance

• Ensure compliance with hotel hygiene, sanitation, and safety standards.
• Promote safe work practices and proper use of cleaning equipment and chemicals.
• Report maintenance issues, safety hazards, and equipment malfunctions promptly.
• Ensure adherence to environmental and sustainability initiatives where applicable.

Reporting and Administration

• Maintain housekeeping reports, inspection records, and attendance registers.
• Prepare daily housekeeping status reports and communicate operational updates.
• Assist with departmental budgeting and cost-control initiatives.
• Support internal and external audits as required.
• Perform any other duties as required

SKILLS & COMPETENCIES

• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 2–3 years of housekeeping experience, with at least 1 year in a supervisory role.
• Knowledge of housekeeping procedures, cleaning techniques, and hotel operations.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.
• High attention to detail and quality standards.
• Strong organizational and time-management skills.
• Customer-service-oriented attitude.

• Supervise and coordinate the activities of room attendants, public area attendants, and laundry staff.
• Allocate daily assignments and ensure tasks are completed efficiently and on time.
• Train, coach, and mentor housekeeping staff on hotel standards, procedures, and customer service.
• Monitor employee performance and provide regular feedback.
• Assist in scheduling shifts and managing staff attendance.
• Inspect guest rooms, corridors, public areas, and other facilities to ensure cleanliness and maintenance standards are met.
• Ensure rooms are prepared and released on time for guest arrivals.
• Monitor room status updates and coordinate with the Front Office regarding room availability.
• Respond promptly to guest requests, complaints, and special requirements.
• Ensure proper handling of lost and found items according to hotel policies.
• Monitor housekeeping supplies, linens, uniforms, and cleaning materials.
• Maintain adequate stock levels and submit requisitions when needed.
• Ensure proper storage and usage of cleaning equipment and chemicals.
• Assist in conducting regular inventory counts and controlling departmental costs.
• Ensure compliance with hotel hygiene, sanitation, and safety standards.
• Promote safe work practices and proper use of cleaning equipment and chemicals.
• Report maintenance issues, safety hazards, and equipment malfunctions promptly.
• Ensure adherence to environmental and sustainability initiatives where applicable.
• Maintain housekeeping reports, inspection records, and attendance registers.
• Prepare daily housekeeping status reports and communicate operational updates.
• Assist with departmental budgeting and cost-control initiatives.
• Support internal and external audits as required.
• Perform any other duties as required

• Knowledge of housekeeping procedures, cleaning techniques, and hotel operations.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.
• High attention to detail and quality standards.
• Strong organizational and time-management skills.
• Customer-service-oriented attitude.

• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 2–3 years of housekeeping experience, with at least 1 year in a supervisory role.