KYC-Onboarding & Operations Associate
2025-08-19T07:30:23+00:00
Eversend
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https://eversend.co/
FULL_TIME
kampala
Kampala
00256
Uganda
Financial Services
Admin & Office
2025-08-26T17:00:00+00:00
Uganda
8
Eversend is looking for a highly organized and proactive KYC-Onboarding & Operations Associate to own customer verification and onboarding for a new product, handle Source of Funds (SoF) requests, and resolve unmatched deposits. You will also support other operational and compliance-related activities to keep processes smooth and efficient. Your work will directly impact compliance, revenue, and customer experience.
About The Role
Key Responsibilities
Primary (Core KPIs)
- KYC Completion – Follow up with unverified customers, collect required documents, and ensure ≥70% monthly verification rate.
- Source of Funds Requests – Action all SoF requests from our banking partners within 24 hours by contacting customers and collecting proof.
- Unmatched Deposits Resolution – Review unmatched deposit notifications daily, identify the depositor, and resolve before the return deadline.
Secondary (Additional Work)
- Operational Support – Assist with incoming transaction monitoring, compliance holds, and daily reconciliations.
- Customer Communication – Respond to all KYC/SoF/transaction-related queries within 2 business hours during working hours.
- Process Improvement – Suggest and implement at least 2 improvements per quarter to reduce onboarding time, cut costs, or improve efficiency.
- Other Assigned Tasks – Take on ad-hoc operational and compliance-related work as needed by the business.
KPIs for Success
- KYC completion rate: ≥70% for new signups each month
- SoF requests actioned: 100% within 24 hours
- Unmatched deposits resolved: ≥90% before return deadline
Median customer response time:
- Process improvements: ≥2 implemented per quarter
Skills & Qualifications
- Proven experience in KYC/AML, compliance, customer onboarding, or operations in fintech, banking, or payments.
- Strong understanding of compliance requirements in an African context.
- Excellent written and verbal communication skills.
- Highly organized with strong follow-up discipline.
- Comfortable using CRM tools, compliance dashboards, and messaging platforms (Slack).
- Ability to work independently and meet tight deadlines.
- Willingness to take on varied tasks and learn quickly.
Primary (Core KPIs) KYC Completion – Follow up with unverified customers, collect required documents, and ensure ≥70% monthly verification rate. Source of Funds Requests – Action all SoF requests from our banking partners within 24 hours by contacting customers and collecting proof. Unmatched Deposits Resolution – Review unmatched deposit notifications daily, identify the depositor, and resolve before the return deadline. Secondary (Additional Work) Operational Support – Assist with incoming transaction monitoring, compliance holds, and daily reconciliations. Customer Communication – Respond to all KYC/SoF/transaction-related queries within 2 business hours during working hours. Process Improvement – Suggest and implement at least 2 improvements per quarter to reduce onboarding time, cut costs, or improve efficiency. Other Assigned Tasks – Take on ad-hoc operational and compliance-related work as needed by the business. KPIs for Success KYC completion rate: ≥70% for new signups each month SoF requests actioned: 100% within 24 hours Unmatched deposits resolved: ≥90% before return deadline Median customer response time: Process improvements: ≥2 implemented per quarter
Proven experience in KYC/AML, compliance, customer onboarding, or operations in fintech, banking, or payments. Strong understanding of compliance requirements in an African context. Excellent written and verbal communication skills. Highly organized with strong follow-up discipline. Comfortable using CRM tools, compliance dashboards, and messaging platforms (Slack). Ability to work independently and meet tight deadlines. Willingness to take on varied tasks and learn quickly.
JOB-68a4280f89039
Vacancy title:
KYC-Onboarding & Operations Associate
[Type: FULL_TIME, Industry: Financial Services, Category: Admin & Office]
Jobs at:
Eversend
Deadline of this Job:
Tuesday, August 26 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Eversend is looking for a highly organized and proactive KYC-Onboarding & Operations Associate to own customer verification and onboarding for a new product, handle Source of Funds (SoF) requests, and resolve unmatched deposits. You will also support other operational and compliance-related activities to keep processes smooth and efficient. Your work will directly impact compliance, revenue, and customer experience.
About The Role
Key Responsibilities
Primary (Core KPIs)
- KYC Completion – Follow up with unverified customers, collect required documents, and ensure ≥70% monthly verification rate.
- Source of Funds Requests – Action all SoF requests from our banking partners within 24 hours by contacting customers and collecting proof.
- Unmatched Deposits Resolution – Review unmatched deposit notifications daily, identify the depositor, and resolve before the return deadline.
Secondary (Additional Work)
- Operational Support – Assist with incoming transaction monitoring, compliance holds, and daily reconciliations.
- Customer Communication – Respond to all KYC/SoF/transaction-related queries within 2 business hours during working hours.
- Process Improvement – Suggest and implement at least 2 improvements per quarter to reduce onboarding time, cut costs, or improve efficiency.
- Other Assigned Tasks – Take on ad-hoc operational and compliance-related work as needed by the business.
KPIs for Success
- KYC completion rate: ≥70% for new signups each month
- SoF requests actioned: 100% within 24 hours
- Unmatched deposits resolved: ≥90% before return deadline
Median customer response time:
- Process improvements: ≥2 implemented per quarter
Skills & Qualifications
- Proven experience in KYC/AML, compliance, customer onboarding, or operations in fintech, banking, or payments.
- Strong understanding of compliance requirements in an African context.
- Excellent written and verbal communication skills.
- Highly organized with strong follow-up discipline.
- Comfortable using CRM tools, compliance dashboards, and messaging platforms (Slack).
- Ability to work independently and meet tight deadlines.
- Willingness to take on varied tasks and learn quickly.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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