Manager – Operations
2025-09-16T21:38:08+00:00
Africa Management Solutions Limited (AMSOL)
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FULL_TIME
kampala
Kampala
00256
Uganda
Consulting
Management
2025-09-29T17:00:00+00:00
Uganda
8
Purpose of the role
To manage the Visa Application Unit with overall responsibility of the units efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements
Areas of Responsibility & brief description
Responsibility
1. Undertake overall responsibility of the business unit.
2. Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
3. Develop and maintain business relationships with all Consulate officials
4. Ensure compliance to all existing processes and meet the defined Service Level Agreement’s Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
5. Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
6. Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.
7. Lead new process roll outs in the respective Visa Application Centre(s)
8. Control & maintain Unit's expense budgets and allocated resources.
Indicative URA’s/Budgetary and Revenue Responsibilities
1. Productivity
2. Customer satisfaction (Applicants) -Nil Complaint
3. Timely & Accurate Data entry
4. Late reporting /unauthorized absenteeism
5. Attending to 1 training programme
6. EBIT and GOP Targets
7. Meeting Client SLA’s. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
8. Meeting Value Added Services revenue targets
- Targets to be shared with the staff & progress reviewed at defined frequency,(recommended weekly)
9. Incentives to be disbursed to the staff, as per achievement, on a monthly basis.
10. SOP Adherence by self and staff
- WIM to be updated for all processes, all changed incorporated; post sign-off, from Head-Ops.
11. Attrition of reporting staff (to be less than 5% - Annualised, or, in line with HR Team’s recommendations)
12. Training man days of staff
- Adherence to Annual Training Calendar (– Trainings scheduled by HR)
13. Satisfaction Index /Score from Applicants (VOC)
- ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
14. Satisfaction Index/Score from Diplomatic Mission (VOM)
15. Employee Satisfaction Survey Scores
16. Code of Conduct Adherence by self and staff
Qualification & Experience
Minimum: Graduate or global equivalent
Post – Graduate or global equivalent
5 – 9 years of experience preferably in Travel and Tourism or Service industry
Experience in handling teams and managing processes
Knowledge & Key Skills:
· Proficiency in MS office & good typing speed
· Adaptability and presence of mind to handle customer queries and complaints
· Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
· Good team player
Undertake overall responsibility of the business unit. 2. Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region 3. Develop and maintain business relationships with all Consulate officials 4. Ensure compliance to all existing processes and meet the defined Service Level Agreement’s Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. 5. Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker 6. Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices. 7. Lead new process roll outs in the respective Visa Application Centre(s) 8. Control & maintain Unit's expense budgets and allocated resources. Indicative URA’s/Budgetary and Revenue Responsibilities 1. Productivity 2. Customer satisfaction (Applicants) -Nil Complaint 3. Timely & Accurate Data entry 4. Late reporting /unauthorized absenteeism 5. Attending to 1 training programme 6. EBIT and GOP Targets 7. Meeting Client SLA’s. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. 8. Meeting Value Added Services revenue targets - Targets to be shared with the staff & progress reviewed at defined frequency,(recommended weekly) 9. Incentives to be disbursed to the staff, as per achievement, on a monthly basis. 10. SOP Adherence by self and staff - WIM to be updated for all processes, all changed incorporated; post sign-off, from Head-Ops. 11. Attrition of reporting staff (to be less than 5% - Annualised, or, in line with HR Team’s recommendations) 12. Training man days of staff - Adherence to Annual Training Calendar (– Trainings scheduled by HR) 13. Satisfaction Index /Score from Applicants (VOC) - ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker 14. Satisfaction Index/Score from Diplomatic Mission (VOM) 15. Employee Satisfaction Survey Scores 16. Code of Conduct Adherence by self and staff
Minimum: Graduate or global equivalent Post – Graduate or global equivalent 5 – 9 years of experience preferably in Travel and Tourism or Service industry Experience in handling teams and managing processes
JOB-68c9d8c0e6b45
Vacancy title:
Manager – Operations
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
Africa Management Solutions Limited (AMSOL)
Deadline of this Job:
Monday, September 29 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, September 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Purpose of the role
To manage the Visa Application Unit with overall responsibility of the units efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements
Areas of Responsibility & brief description
Responsibility
1. Undertake overall responsibility of the business unit.
2. Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
3. Develop and maintain business relationships with all Consulate officials
4. Ensure compliance to all existing processes and meet the defined Service Level Agreement’s Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
5. Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
6. Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.
7. Lead new process roll outs in the respective Visa Application Centre(s)
8. Control & maintain Unit's expense budgets and allocated resources.
Indicative URA’s/Budgetary and Revenue Responsibilities
1. Productivity
2. Customer satisfaction (Applicants) -Nil Complaint
3. Timely & Accurate Data entry
4. Late reporting /unauthorized absenteeism
5. Attending to 1 training programme
6. EBIT and GOP Targets
7. Meeting Client SLA’s. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
8. Meeting Value Added Services revenue targets
- Targets to be shared with the staff & progress reviewed at defined frequency,(recommended weekly)
9. Incentives to be disbursed to the staff, as per achievement, on a monthly basis.
10. SOP Adherence by self and staff
- WIM to be updated for all processes, all changed incorporated; post sign-off, from Head-Ops.
11. Attrition of reporting staff (to be less than 5% - Annualised, or, in line with HR Team’s recommendations)
12. Training man days of staff
- Adherence to Annual Training Calendar (– Trainings scheduled by HR)
13. Satisfaction Index /Score from Applicants (VOC)
- ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
14. Satisfaction Index/Score from Diplomatic Mission (VOM)
15. Employee Satisfaction Survey Scores
16. Code of Conduct Adherence by self and staff
Qualification & Experience
Minimum: Graduate or global equivalent
Post – Graduate or global equivalent
5 – 9 years of experience preferably in Travel and Tourism or Service industry
Experience in handling teams and managing processes
Knowledge & Key Skills:
· Proficiency in MS office & good typing speed
· Adaptability and presence of mind to handle customer queries and complaints
· Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
· Good team player
Work Hours: 8
Experience in Months: 60
Level of Education: postgraduate degree
Job application procedure
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