Vacancy title:
Manager - MoMo Pay

[Type: FULL_TIME, Industry: Telecommunications, Category: Management]

Jobs at:
MTN-Uganda

Deadline of this Job:
Tuesday, August 26 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Wednesday, August 20 2025, Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about MTN-Uganda
MTN-Uganda jobs in Uganda

JOB DETAILS:

Job Description

Mission/ Core purpose of the Job 

Deliver the overall management of the digital Retail payments ecosystem for the Merchant segment.

Responsibilities

Main Job Functions:

• Manage the MoMo payments roadmap for merchant segment (Local FINCO).
• Manage relationships with internal partners and third parties to scale the informal and formal merchants’ growth opportunity.
• Manage the end-to-end design of the merchants’ value propositions to ensure alignment to target customer expectations.
• Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
• Deliver effective key processes (e.g. onboarding, liquidation etc.) to scale merchant base per set targets and SLA agreements.
• Liase with Customer interfacing teams to resolve merchant complaints and put in place a framework for continuous improvement of the merchant proposition.
• Work with internal stakeholders to monitor the performance of existing products, cost effectiveness to drive healthy contributory margins & pricing to ensure product/service uptake and profitability.
• Utilise data driven approach to deliver product , sector and insights and short to medium term plans.

KPA Quality Standards/Measures

• Manage and implement the merchants’ product roadmap
• Design of effective key process merchant ecosystem to deliver quality and efficiency within standards and SLAs.
• Monitor performance of merchants; value, Volume and Revenues.
• Work with external and internal partners to deliver brand building and awareness programs to support merchants.
• Follow up on closure of identified service gaps.
• Develop product growth strategies aimed at increasing revenues.

Qualifications

Education:

• Bachelor’s degree or equivalent from a recognized university.
• Proficient with MS Office applications especially Excel and Power Point.

Experience:

• A minimum of 5 years’ experience in Sales, Marketing, Customer experience or related business functions.
• Prior experience in the Payments system organization will be an added advantage.

Competencies

• Knowledge of Company financial systems and procedures.
• Strong analytical skills.
• Creative and Observant
• Ability to meet deadlines.
• Can take initiative.

Behavioral Attributes

• Self-motivated
• Decisive
• Independent but a team player
• Customer oriented.
• Alert to environment changes and trends.
• Good attitude and adaptable.
• Must have attention to details.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

All Jobs | QUICK ALERT SUBSCRIPTION