NOC SD Engineer
2025-06-13T09:27:00+00:00
Private Company
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FULL_TIME
kampala
Kampala
00256
Uganda
Accounting
Science & Engineering
2025-06-20T17:00:00+00:00
Uganda
8
JOB SUMMARY:
Responsible for ensuring network performance, availability, and security by promptly responding to incidents, resolving faults, and coordinating with internal teams and external providers.
KEY RESPONSIBIITIES
· Monitor the health, performance, and availability of network systems using NMS tools and dashboards.
· Detect, analyze, and troubleshoot network faults, escalating incidents as per defined SLAs.
· Work closely with field engineers, vendors, and third-party providers to coordinate repairs and maintenance.
· Perform routine network checks, maintenance tasks, and updates as required.
· Document all incidents, outages, changes, and resolutions in the ticketing system.
· Conduct initial root cause analysis and contribute to problem management activities.
· Assist in provisioning, configuration, and support of network elements such as routers, switches, firewalls, and transmission equipment.
· Support service assurance activities and quality metrics reporting.
· Participate in 24x7 shift rotations, including weekends and holidays, as required.
· Adhere to change management protocols and ensure compliance with network and information security policies.
· Function as the first point of contact for incidents and service requests from end users
· Receive calls/mails and log tickets in the service desk tool
· Appropriately categorize, prioritize and escalate incidents and service requests
· Ticket reassignment to the correct resolver group
· Generating reports from Service desk tool and distribute them among stakeholders.
· Follow SOP for effective closure of tickets
· Responsible for creating child tickets and linking them to problem ticket.
· Incident management of tickets till closure, it includes the follow up with relevant resolver group members.
· Responsible for monitoring the performance and capacity of systems or infrastructure in place
Qualifications
· Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or IT related
· 1-2 years of experience in NOC, network support, or telecommunication environment.
· Strong knowledge of IP networking, routing protocols and Ethernet technologies.
· Familiarity with optical transport networks, microwave, and wireless technologies is an advantage.
· Proficiency in using network monitoring and management tools like Nagios, Netcool.
· Experience with ticketing and incident management systems like Remedy, ServiceNow.
· Excellent troubleshooting, analytical, and communication skills.
· Ability to work effectively under pressure in a fast-paced, mission-critical environment.
· Familiarity with ITIL practices and service management frameworks.
Monitor the health, performance, and availability of network systems using NMS tools and dashboards. · Detect, analyze, and troubleshoot network faults, escalating incidents as per defined SLAs. · Work closely with field engineers, vendors, and third-party providers to coordinate repairs and maintenance. · Perform routine network checks, maintenance tasks, and updates as required. · Document all incidents, outages, changes, and resolutions in the ticketing system. · Conduct initial root cause analysis and contribute to problem management activities. · Assist in provisioning, configuration, and support of network elements such as routers, switches, firewalls, and transmission equipment. · Support service assurance activities and quality metrics reporting. · Participate in 24x7 shift rotations, including weekends and holidays, as required. · Adhere to change management protocols and ensure compliance with network and information security policies. · Function as the first point of contact for incidents and service requests from end users · Receive calls/mails and log tickets in the service desk tool · Appropriately categorize, prioritize and escalate incidents and service requests · Ticket reassignment to the correct resolver group · Generating reports from Service desk tool and distribute them among stakeholders. · Follow SOP for effective closure of tickets · Responsible for creating child tickets and linking them to problem ticket. · Incident management of tickets till closure, it includes the follow up with relevant resolver group members. · Responsible for monitoring the performance and capacity of systems or infrastructure in place
Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or IT related · 1-2 years of experience in NOC, network support, or telecommunication environment. · Strong knowledge of IP networking, routing protocols and Ethernet technologies. · Familiarity with optical transport networks, microwave, and wireless technologies is an advantage. · Proficiency in using network monitoring and management tools like Nagios, Netcool. · Experience with ticketing and incident management systems like Remedy, ServiceNow. · Excellent troubleshooting, analytical, and communication skills. · Ability to work effectively under pressure in a fast-paced, mission-critical environment. · Familiarity with ITIL practices and service management frameworks.
JOB-684beee4d30cc
Vacancy title:
NOC SD Engineer
[Type: FULL_TIME, Industry: Accounting, Category: Science & Engineering]
Jobs at:
Private Company
Deadline of this Job:
Friday, June 20 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Friday, June 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB SUMMARY:
Responsible for ensuring network performance, availability, and security by promptly responding to incidents, resolving faults, and coordinating with internal teams and external providers.
KEY RESPONSIBIITIES
· Monitor the health, performance, and availability of network systems using NMS tools and dashboards.
· Detect, analyze, and troubleshoot network faults, escalating incidents as per defined SLAs.
· Work closely with field engineers, vendors, and third-party providers to coordinate repairs and maintenance.
· Perform routine network checks, maintenance tasks, and updates as required.
· Document all incidents, outages, changes, and resolutions in the ticketing system.
· Conduct initial root cause analysis and contribute to problem management activities.
· Assist in provisioning, configuration, and support of network elements such as routers, switches, firewalls, and transmission equipment.
· Support service assurance activities and quality metrics reporting.
· Participate in 24x7 shift rotations, including weekends and holidays, as required.
· Adhere to change management protocols and ensure compliance with network and information security policies.
· Function as the first point of contact for incidents and service requests from end users
· Receive calls/mails and log tickets in the service desk tool
· Appropriately categorize, prioritize and escalate incidents and service requests
· Ticket reassignment to the correct resolver group
· Generating reports from Service desk tool and distribute them among stakeholders.
· Follow SOP for effective closure of tickets
· Responsible for creating child tickets and linking them to problem ticket.
· Incident management of tickets till closure, it includes the follow up with relevant resolver group members.
· Responsible for monitoring the performance and capacity of systems or infrastructure in place
Qualifications
· Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or IT related
· 1-2 years of experience in NOC, network support, or telecommunication environment.
· Strong knowledge of IP networking, routing protocols and Ethernet technologies.
· Familiarity with optical transport networks, microwave, and wireless technologies is an advantage.
· Proficiency in using network monitoring and management tools like Nagios, Netcool.
· Experience with ticketing and incident management systems like Remedy, ServiceNow.
· Excellent troubleshooting, analytical, and communication skills.
· Ability to work effectively under pressure in a fast-paced, mission-critical environment.
· Familiarity with ITIL practices and service management frameworks.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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