On behalf of our client, microfinance institution we seek to recruit a highly competent, motivated and professional individual to fill the position of Operations Manager.

Job Summary

The Operations Manager will oversee day-to-day operations, ensure efficiency in service delivery, strengthen internal controls, and lead teams to achieve portfolio growth while maintaining high-quality standards. The ideal candidate must be experienced in microfinance operations, credit management, and team leadership.

Key Responsibilities

• Supervise daily branch operations to ensure smooth service delivery.
• Oversee loan processing, approvals (within limits), disbursement, and collections.
• Ensure compliance with internal policies, regulatory standards, and risk guidelines.
• Monitor portfolio performance and implement strategies to reduce PAR.
• Manage and mentor staff to achieve operational and performance targets.
• Coordinate customer service, client retention, and product delivery processes.
• Prepare weekly, monthly, and quarterly operational reports.
• Lead internal audits, field visits, and compliance checks.
• Support development and rollout of new financial products.

Required Qualifications & Experience

• Any degree (Degree in Business, Opereations Management or related field and professional qualification in accounting (CPA and Masters is addede advantage)
• Minimum 5–7 years’ experience in microfinance or banking operations, with at least 3 years in a supervisory role.
• Background in micrifinance
• Experience working with loan management software
• Strong understanding of credit management, risk assessment, and loan portfolio monitoring.
• Excellent leadership, communication, and team-building skills.
• High integrity, analytical mindset, and strong problem-solving abilities.
• Proficiency in MS Office and microfinance management systems is an added advantage.

Personal Attributes

• Strong customer service orientation
• Strategic level thinking
• Business development skills
• Good decision-making and organizational skills
• Commitment to ethical and responsible lending

• Supervise daily branch operations to ensure smooth service delivery.
• Oversee loan processing, approvals (within limits), disbursement, and collections.
• Ensure compliance with internal policies, regulatory standards, and risk guidelines.
• Monitor portfolio performance and implement strategies to reduce PAR.
• Manage and mentor staff to achieve operational and performance targets.
• Coordinate customer service, client retention, and product delivery processes.
• Prepare weekly, monthly, and quarterly operational reports.
• Lead internal audits, field visits, and compliance checks.
• Support development and rollout of new financial products.

• Excellent leadership, communication, and team-building skills.
• High integrity, analytical mindset, and strong problem-solving abilities.
• Proficiency in MS Office and microfinance management systems is an added advantage.
• Strong customer service orientation
• Strategic level thinking
• Business development skills
• Good decision-making and organizational skills
• Commitment to ethical and responsible lending

• Any degree (Degree in Business, Opereations Management or related field and professional qualification in accounting (CPA and Masters is addede advantage)
• Minimum 5–7 years’ experience in microfinance or banking operations, with at least 3 years in a supervisory role.
• Background in micrifinance
• Experience working with loan management software
• Strong understanding of credit management, risk assessment, and loan portfolio monitoring.