Passenger Services Agent
2025-06-16T20:40:23+00:00
Uganda Airlines
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https://ugandairlines.com/
FULL_TIME
Entebbe
Entebbe
00256
Uganda
Transportation, Distribution, and Logistics
Customer Service
2025-06-27T17:00:00+00:00
Uganda
8
The Passenger Service Agent is responsible for delivering exceptional service to passengers at various touchpoints, ensuring a seamless and positive travel experience. This role involves assisting passengers with check-in, baggage handling, and addressing inquiries or concerns promptly and professionally.
Key Responsibilities:
- Assist passengers with check-in procedures, including verifying travel documents and issuing boarding passes.
- Provide information about flight schedules, delays, cancellations, and baggage policies.
- Handle passenger inquiries and resolve complaints in a courteous and efficient manner.
- Manage baggage check-in, ensuring proper tagging and compliance with weight restrictions.
- Assist passengers with special needs, such as unaccompanied minors, elderly travelers, or those requiring wheelchair assistance.
- Coordinate with other airline staff to ensure smooth boarding processes.
- Monitor and report any irregularities or issues to the appropriate departments.
- Maintain up-to-date knowledge of airline policies, procedures, and services.
- Promote additional services and products to passengers, enhancing their travel experience.
- Always ensure compliance with safety and security regulations.
Qualifications:
- A minimum high school diploma: a bachelor's degree in a related field is advantageous.
- At least 1 year of experience in passenger service, preferably in the airline or hospitality industry.
- Proficiency in using computer systems and airline reservation software.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and organizational skills.
- Knowledge of airline safety and security procedures.
Key Competencies:
- Passenger-focused with a commitment to providing excellent service.
- Adaptability and flexibility in a dynamic work environment.
- Problem-solving skills and the ability to think quickly on your feet.
- Team player with the ability to work collaboratively with colleagues.
- Professional demeanor and appearance.
- Fluency in English; proficiency in additional languages is a plus.
Assist passengers with check-in procedures, including verifying travel documents and issuing boarding passes. Provide information about flight schedules, delays, cancellations, and baggage policies. Handle passenger inquiries and resolve complaints in a courteous and efficient manner. Manage baggage check-in, ensuring proper tagging and compliance with weight restrictions. Assist passengers with special needs, such as unaccompanied minors, elderly travelers, or those requiring wheelchair assistance. Coordinate with other airline staff to ensure smooth boarding processes. Monitor and report any irregularities or issues to the appropriate departments. Maintain up-to-date knowledge of airline policies, procedures, and services. Promote additional services and products to passengers, enhancing their travel experience. Always ensure compliance with safety and security regulations.
A minimum high school diploma: a bachelor's degree in a related field is advantageous. At least 1 year of experience in passenger service, preferably in the airline or hospitality industry. Proficiency in using computer systems and airline reservation software. Strong communication and interpersonal skills. Ability to handle stressful situations and resolve conflicts effectively. Attention to detail and organizational skills. Knowledge of airline safety and security procedures.
JOB-68508137423b4
Vacancy title:
Passenger Services Agent
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Customer Service]
Jobs at:
Uganda Airlines
Deadline of this Job:
Friday, June 27 2025
Duty Station:
Entebbe | Entebbe | Uganda
Summary
Date Posted: Monday, June 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Passenger Service Agent is responsible for delivering exceptional service to passengers at various touchpoints, ensuring a seamless and positive travel experience. This role involves assisting passengers with check-in, baggage handling, and addressing inquiries or concerns promptly and professionally.
Key Responsibilities:
- Assist passengers with check-in procedures, including verifying travel documents and issuing boarding passes.
- Provide information about flight schedules, delays, cancellations, and baggage policies.
- Handle passenger inquiries and resolve complaints in a courteous and efficient manner.
- Manage baggage check-in, ensuring proper tagging and compliance with weight restrictions.
- Assist passengers with special needs, such as unaccompanied minors, elderly travelers, or those requiring wheelchair assistance.
- Coordinate with other airline staff to ensure smooth boarding processes.
- Monitor and report any irregularities or issues to the appropriate departments.
- Maintain up-to-date knowledge of airline policies, procedures, and services.
- Promote additional services and products to passengers, enhancing their travel experience.
- Always ensure compliance with safety and security regulations.
Qualifications:
- A minimum high school diploma: a bachelor's degree in a related field is advantageous.
- At least 1 year of experience in passenger service, preferably in the airline or hospitality industry.
- Proficiency in using computer systems and airline reservation software.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and organizational skills.
- Knowledge of airline safety and security procedures.
Key Competencies:
- Passenger-focused with a commitment to providing excellent service.
- Adaptability and flexibility in a dynamic work environment.
- Problem-solving skills and the ability to think quickly on your feet.
- Team player with the ability to work collaboratively with colleagues.
- Professional demeanor and appearance.
- Fluency in English; proficiency in additional languages is a plus.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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