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Patient Experience Officer – C-LAB job at C-care
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C-Care Uganda
Website : https://c-care.com/ug/
2 Days Ago
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Patient Experience Officer – C-LAB
2025-08-15T10:22:43+00:00
C-care
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7513/logo/ccare.jpeghttps://www.greatugandajobs.com/employers/newest-jobs/company-C-care-7513
FULL_TIME
 
Uganda
Kampala
00256
Uganda
Healthcare
Customer Service
UGX
 
MONTH
2025-08-26T17:00:00+00:00
 
Uganda
8
Brief Job Summary
The Patient Experience Officer will be responsible for designing, implementing, and monitoring strategies to ensure exceptional patient-centered care. This role focuses on enhancing the patient journey from first contact to post-service follow-up, ensuring all interactions meet the highest standards of service, empathy, and efficiency. The position requires cross-department collaboration to address patient feedback, improve processes, and uphold the organization’s service excellence standards.
Key Duties & Job Responsibilities
  • Develop and implement patient experience policies, standards, and service protocols across all touch points (reception, clinical areas, labs, online platforms, etc.).
  • Map and continuously refine the patient journey to identify pain points and improvement opportunities.
  • Monitor service delivery against patient experience KPIs and report trends to management.
  • Introduce and maintain initiatives such as patient feedback systems, loyalty programs, and service recovery protocols
 
 
 
bachelor degree
36
JOB-689f0a737b3e5

Vacancy title:
Patient Experience Officer – C-LAB

[Type: FULL_TIME, Industry: Healthcare, Category: Customer Service]

Jobs at:
C-care

Deadline of this Job:
Tuesday, August 26 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Brief Job Summary
The Patient Experience Officer will be responsible for designing, implementing, and monitoring strategies to ensure exceptional patient-centered care. This role focuses on enhancing the patient journey from first contact to post-service follow-up, ensuring all interactions meet the highest standards of service, empathy, and efficiency. The position requires cross-department collaboration to address patient feedback, improve processes, and uphold the organization’s service excellence standards.
Key Duties & Job Responsibilities
  • Develop and implement patient experience policies, standards, and service protocols across all touch points (reception, clinical areas, labs, online platforms, etc.).
  • Map and continuously refine the patient journey to identify pain points and improvement opportunities.
  • Monitor service delivery against patient experience KPIs and report trends to management.
  • Introduce and maintain initiatives such as patient feedback systems, loyalty programs, and service recovery protocols

 

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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Job Info
Job Category: Customer Service jobs in Uganda
Job Type: Full-time
Deadline of this Job: Tuesday, August 26 2025
Duty Station: Uganda | Kampala | Uganda
Posted: 15-08-2025
No of Jobs: 1
Start Publishing: 15-08-2025
Stop Publishing (Put date of 2030): 15-08-2041
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