Job Summary

Our client, a leading player in the Manufacturing sector is seeking a dynamic and experienced Receptionist to join their team. The Receptionist will be the first point of contact for clients, providing them with outstanding service and ensuring a smooth and organized front desk environment. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.

Key Duties and Responsibilities

• Greet and welcome Clients as they arrive at the office.
• Manage and direct incoming phone calls, emails, and inquiries to the appropriate department or staff member.
• Maintain a clean, organized, and presentable reception area.
• Assist in scheduling meetings, appointments, and maintaining office calendars.
• Support the preparation and organization of documents, presentations, and reports.
• Ensure adequate stock of office supplies and coordinate replenishment as needed.
• Answer and direct phone calls, handle inquiries, and provide information about the products and available services.
• Provide clients and visitors with information about the company’s products and services.
• Handle customer inquiries and complaints efficiently, escalating complex issues to the appropriate team.
• Coordinate with the sales and operations teams to ensure seamless communication and customer satisfaction.
• Address and resolve client complaints and issues promptly and professionally.
• Maintain a clean and organized front desk area

Qualifications, Skills and Experience

• Degree/Diploma or equivalent in a business related field.
• Proven experience as a receptionist or in a similar role within the hotel industry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly and professional demeanor with a customer-oriented approach.
• Ability to work flexible hours, including weekends and holidays.

Equal Opportunity Employer Statement

Bondrich Advisory Group and our client are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Greet and welcome Clients as they arrive at the office.
• Manage and direct incoming phone calls, emails, and inquiries to the appropriate department or staff member.
• Maintain a clean, organized, and presentable reception area.
• Assist in scheduling meetings, appointments, and maintaining office calendars.
• Support the preparation and organization of documents, presentations, and reports.
• Ensure adequate stock of office supplies and coordinate replenishment as needed.
• Answer and direct phone calls, handle inquiries, and provide information about the products and available services.
• Provide clients and visitors with information about the company’s products and services.
• Handle customer inquiries and complaints efficiently, escalating complex issues to the appropriate team.
• Coordinate with the sales and operations teams to ensure seamless communication and customer satisfaction.
• Address and resolve client complaints and issues promptly and professionally.
• Maintain a clean and organized front desk area

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly and professional demeanor with a customer-oriented approach.

• Degree/Diploma or equivalent in a business related field.
• Proven experience as a receptionist or in a similar role within the hotel industry.