Background

The Security Manager will be responsible for the strategic and operational leadership of all security functions across the Company’s premises. The objective is to protect company assets, personnel, and information by developing, implementing, and managing robust security protocols, emergency response plans, and access control systems. A security operation is only as effective as its leadership and systems; therefore, the Security Manager shall begin each cycle by reviewing system health reports, conducting spot checks on equipment functionality, ensuring all surveillance storage media have adequate capacity for the next 72 hours, and verifying that all security personnel are properly deployed and equipped.

Key Duties & Responsibilities

The Security Manager shall be responsible for, but not limited to, the following:

• Strategic Leadership: Develop, implement, and continuously improve the Company’s overall security strategy, policies, and standard operating procedures (SOPs) for all locations.
• Surveillance & Systems Management: Oversee the operation of the Surveillance and Control Center, including all CCTV systems, access control systems, radio networks, and other electronic security equipment. Ensure all systems are functional, maintained, and properly backed up.
• Personnel Management: Recruit, train, supervise, and schedule all security personnel (including Security Supervisors and Controllers). Approve patrol assignments, manning of entry/exit gates, and shift rotations.
• Incident Management: Lead investigations into theft, unauthorized access, suspicious activities, policy violations, and security breaches. Prepare detailed investigation reports with findings and recommendations for the COO.
• Compliance & Data Protection: Ensure strict compliance with all data/information protection laws and regulations regarding the use of surveillance footage. Maintain confidential and secure records.
• Record Keeping & Reporting: Diligently manage and maintain all security records, including Health & Safety logs, Incident Forms, Site Occurrence Books, shift reports, and archived video footage. Provide daily, weekly, and monthly security summary reports to management.
• Emergency Preparedness: Develop and conduct regular drills for emergency scenarios (fire, intrusion, medical, etc.). Coordinate with local law enforcement, fire services, and emergency medical responders.
• Auditing & Equipment Checks: Conduct regular physical and system audits to verify all cameras are broadcasting, storage devices are online, and fresh capture drives have sufficient free space. Conduct spot checks on guards, patrols, and entry points.
• Policy Enforcement: Enforce all company security regulations and ensure all employees, contractors, and visitors follow established policies and procedures.
• Training & Development: Conduct both formal and informal training sessions for security staff and general employees on security awareness, access protocols, and emergency response.
• Radio & Communications Management: Oversee the site radio system, including allocation, usage discipline, and maintenance.
• Evidence Management: Secure vital video footage and other evidence for management and law enforcement use on designated backed-up network drives.

Essential Qualifications & Competencies

• Diploma or Degree in Security Management, Criminology, Law Enforcement, or a related field.
• Minimum 5 years of experience in security operations, with at least 2 years in a supervisory or management role.
• Knowledge of CCTV systems, access control, video storage/archiving systems, and computer networks.
• Strong, detail-oriented observational skills with the ability to spot anomalies and suspicious behavior.
• Must possess excellent oral and written communication skills, including report writing and public speaking.
• Must be willing to work outside normal hours, including day, night, weekend, and public holiday shifts, especially during emergencies or when colleagues are unavailable.
• Must be willing to be on-call 24/7 for critical incidents.
• Must be able to remain awake, alert, and mentally focused for extended periods.
• Must be able to stand, walk, and patrol for up to 8 hours straight
• Combination of normal office environment, surveillance control center, and outside environments (patrols, gate checks, perimeter inspections).
• Regularly exposed to air-conditioned control rooms, but also heat, dust, and outdoor weather conditions.
• Proven ability to conduct fair, thorough, and confidential investigations.
• Proficient in MS Office (Word, Excel, Outlook), security software, and database management.
• Proven team player who can also lead, motivate, and discipline a diverse security team.

• Develop, implement, and continuously improve the Company’s overall security strategy, policies, and standard operating procedures (SOPs) for all locations.
• Oversee the operation of the Surveillance and Control Center, including all CCTV systems, access control systems, radio networks, and other electronic security equipment. Ensure all systems are functional, maintained, and properly backed up.
• Recruit, train, supervise, and schedule all security personnel (including Security Supervisors and Controllers). Approve patrol assignments, manning of entry/exit gates, and shift rotations.
• Lead investigations into theft, unauthorized access, suspicious activities, policy violations, and security breaches. Prepare detailed investigation reports with findings and recommendations for the COO.
• Ensure strict compliance with all data/information protection laws and regulations regarding the use of surveillance footage. Maintain confidential and secure records.
• Diligently manage and maintain all security records, including Health & Safety logs, Incident Forms, Site Occurrence Books, shift reports, and archived video footage. Provide daily, weekly, and monthly security summary reports to management.
• Develop and conduct regular drills for emergency scenarios (fire, intrusion, medical, etc.). Coordinate with local law enforcement, fire services, and emergency medical responders.
• Conduct regular physical and system audits to verify all cameras are broadcasting, storage devices are online, and fresh capture drives have sufficient free space. Conduct spot checks on guards, patrols, and entry points.
• Enforce all company security regulations and ensure all employees, contractors, and visitors follow established policies and procedures.
• Conduct both formal and informal training sessions for security staff and general employees on security awareness, access protocols, and emergency response.
• Oversee the site radio system, including allocation, usage discipline, and maintenance.
• Secure vital video footage and other evidence for management and law enforcement use on designated backed-up network drives.

• Knowledge of CCTV systems, access control, video storage/archiving systems, and computer networks.
• Strong, detail-oriented observational skills with the ability to spot anomalies and suspicious behavior.
• Excellent oral and written communication skills, including report writing and public speaking.
• Ability to remain awake, alert, and mentally focused for extended periods.
• Ability to stand, walk, and patrol for up to 8 hours straight.
• Proven ability to conduct fair, thorough, and confidential investigations.
• Proficient in MS Office (Word, Excel, Outlook), security software, and database management.
• Proven team player who can also lead, motivate, and discipline a diverse security team.

• Diploma or Degree in Security Management, Criminology, Law Enforcement, or a related field.
• Minimum 5 years of experience in security operations, with at least 2 years in a supervisory or management role.