Background information about the job or company (e.g., role context, company overview)

We are looking for a Stock Controller to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop locations across our markets.

This role offers the opportunity to be at the frontline of M-KOPA's retail operations, ensuring smooth inventory flow and world-class customer experiences. You'll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.

About Us

We foster a culture where operational excellence meets genuine care for customer satisfaction. Our team values attention to detail, proactive problem-solving, and processes that ensure reliability. You'll be empowered to maintain inventory accuracy and deliver service that directly contributes to our mission of serving millions of customers across Africa.

At M-KOPA, our retail operations aren't just about managing stock—they're critical touchpoints in our customer journey and the foundation that enables our field teams to succeed.

Responsibilities or duties

Inventory Management

• Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
• Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
• Ensuring inventory is securely stored in appropriate lockers or store areas
• Receiving stock from the main warehouse within expected timelines
• Returning stock to the warehouse promptly when required
• Adhering to established stock management policies

Customer Service

• Assisting customers with the upgrade process during their visits to the shop
• Resolving customer inquiries in person and logging them in our system
• Escalating concerns that cannot be resolved to the responsible team
• Adhering to phone and customer service processes
• Being available at the shop/depot before 8:00 am for all working days

Outlet/Shop Management

• Maintaining a clean and clutter-free shop environment at all times
• Keeping the store/locker well-labeled based on standards
• Ensuring depot/shop signage is always up and clean

Qualifications or requirements (e.g., education, skills)

This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations.

Experience needed

This is an entry-level role.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

If successful, you would be reporting to the Regional Retail Team Leader.

• Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
• Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
• Ensuring inventory is securely stored in appropriate lockers or store areas
• Receiving stock from the main warehouse within expected timelines
• Returning stock to the warehouse promptly when required
• Adhering to established stock management policies
• Assisting customers with the upgrade process during their visits to the shop
• Resolving customer inquiries in person and logging them in our system
• Escalating concerns that cannot be resolved to the responsible team
• Adhering to phone and customer service processes
• Being available at the shop/depot before 8:00 am for all working days
• Maintaining a clean and clutter-free shop environment at all times
• Keeping the store/locker well-labeled based on standards
• Ensuring depot/shop signage is always up and clean

• Inventory Management
• Customer Service
• Stock Counting
• Stock Allocation
• Problem-Solving
• Attention to Detail
• Communication

• Entry-level role (Job Band E2)