Job Overview

Business Segment: Business & Commercial Banking

Location: UG, Central Region, Kampala, Hannington Road

Job Type: Full-time

Job Ref ID: 80380659A-0001

Date Posted: 12/13/2025

Job Description

• To provide a proactive business banking sales and service management function that will retain and grow a portfolio of SME customers by identifying and implementing value adding and specialized financial product solutions from a range of standard and/or customised offering.
• Proactively promote a deep relationship-based offering related initiatives and activities aimed at creating value for the client and the bank (i.e. optimising client experience, building deep relationships and create profitability for the bank).
• Adhere to the service standards and provide excellent customer service. Acquire new business relationships and accounts and Grow the portfolio balance sheet as per set targets
• Conduct a needs analysis for business customers within their portfolio and match with an appropriate business banking solution. Point of contact for all information and queries related to their portfolio and refer any unresolved issues to the relevant functions
• Customer retention through on boarding process, customer visits, relationship management and any other intervention. Fully inform customers of their rights and obligations to the bank (i.e. product pricing, facilities terms & conditions and transactional fees)
• Timely and accurate loan origination for all customer applications within ones portfolio. Resolve bottlenecks in the loan process and constantly interact with the credit department/or relevant department for timely disbursement
• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.Conduct a needs analysis for business customers within their portfolio and match with an appropriate business banking solution

Qualifications

• Bachelors degree in Business related course from a recognized university
• 3-5 years experience in general banking i.e. products and processes.
• Knowledge of Customer Experience Solutioning
• Sound knowledge of the bank's policies and procedures relating to all areas under his/her control
• Knowledge of service standards and core banking system
• Knowledge of the risk management and credit principles
• Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
• Understanding of financial statements

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Impressing People
• Interacting with People

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

• Provide a proactive business banking sales and service management function that will retain and grow a portfolio of SME customers by identifying and implementing value adding and specialized financial product solutions from a range of standard and/or customised offering.
• Proactively promote a deep relationship-based offering related initiatives and activities aimed at creating value for the client and the bank (i.e. optimising client experience, building deep relationships and create profitability for the bank).
• Adhere to the service standards and provide excellent customer service.
• Acquire new business relationships and accounts and Grow the portfolio balance sheet as per set targets
• Conduct a needs analysis for business customers within their portfolio and match with an appropriate business banking solution.
• Point of contact for all information and queries related to their portfolio and refer any unresolved issues to the relevant functions
• Customer retention through on boarding process, customer visits, relationship management and any other intervention.
• Fully inform customers of their rights and obligations to the bank (i.e. product pricing, facilities terms & conditions and transactional fees)
• Timely and accurate loan origination for all customer applications within ones portfolio.
• Resolve bottlenecks in the loan process and constantly interact with the credit department/or relevant department for timely disbursement
• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
• Conduct a needs analysis for business customers within their portfolio and match with an appropriate business banking solution

• Customer Experience Solutioning
• Banking policies and procedures
• Service standards
• Core banking system knowledge
• Risk management principles
• Credit principles
• Bank policy regarding product criteria, pricing, charges and interest rates
• Financial statement understanding
• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Impressing People
• Interacting with People
• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

• Bachelors degree in Business related course from a recognized university
• 3-5 years experience in general banking i.e. products and processes.
• Knowledge of Customer Experience Solutioning
• Sound knowledge of the bank's policies and procedures relating to all areas under his/her control
• Knowledge of service standards and core banking system
• Knowledge of the risk management and credit principles
• Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
• Understanding of financial statements