Vacancy title:
Call Center Advisor

[Type: FULL_TIME, Industry: Consulting, Category: Management]

Jobs at:
NFT CONSULT

Deadline of this Job:
Sunday, June 22 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Wednesday, June 11 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Company Overview:
Our client in the Energy Sector seeks to recruit a suitably qualified and results-oriented individual for the vacancy above.
As an electricity distributor, Our Client is licensed to distribute and supply electricity to customers. This mandate involves; the operation, maintenance and upgrade of electricity distribution infrastructure, electricity retail and provision of related services.

Duties and Responsibilities;

• Answering incoming calls and responding to customer’s emails.
• Managing and resolving customer complaints.
• Identifying and escalating issues to supervisors.
• Maintains communication equipment by reporting problems.
• Providing information to customers.
• Identifying, and resolving customer complaints.
• Routine calls to appropriate resources.
• Documenting all call information according to standard operating procedures.
• Following up customer calls where necessary.
• Upselling products and services.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Completing call logs and reports.
• Other duties as assigned.

Call Center Agent Qualifications and Skills;

• Bachelors Degree in any field.
• Proficient in relevant computer applications.
• 1-2 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Flexible to work at night and weekends.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Must have knowledge with all social media apps i.e; Twitter, Instagram, WhatsApp, Skype and Facebook.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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