Background

Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to Marie Stopes International. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The Role

Reporting to the Clinical Services Lead, the night supervisor will be responsible for overseeing the delivery and quality of clinical services in the evening and night. This role typically involves a mix of leadership, clinical expertise, financial, operations and administrative duties to ensure that patients receive high-quality care.

Key Responsibilities

Leadership and Management:

• Provide support to clinical teams including nurses, doctors and allied health professionals.
• Manage the day-to-day operations of clinical services ensuring effective and efficient service delivery every night.
• Makes sure staff procedures, and protocols are followed to maintain high standards of care in the evening and night.
• Foster a positive and collaborative working environment

Clinical Oversight:

• Ensure that clinical care is provided in accordance with best practices, MSI standards and regulatory requirements and MOH guidelines.
• Oversee patient care processes, including assessment, treatment, and follow-up.
• Collaborate with multidisciplinary teams to coordinate patient care and optimize outcomes.
• Participate in case reviews and clinical audits to ensure the highest standard of care.

Staff Management:

• Supervise, and support clinical staff every day

Patient Care and Advocacy:

• Advocate for patient-centered care and ensure that patients’ rights and dignity are respected.
• Address patient complaints and concerns, working to resolve issues promptly and effectively.
• Engage with patients and families to improve the patient experience and outcomes.
• Ensure that 100% feedback if collected from all admitted patients and up to 80% of the OPD clients.

Financial Management:

• Ensure continuous conversion rates.
• Asset management that includes but not limited to requisition, tracking service schedules, functionality, storage, and disposal.
• Collaborate with clinical teams to forecast demand based on patient volumes and avoid shortages/excesses.
• Identify opportunities for cost savings and efficiency improvements without compromising care quality.

Records management

• Ensure compliance for all teams in capturing accurate data in the ERP plus other record books/registers and regularly perform clinical audits and address any gaps to the respective persons.
• Daily review of patient’s interim bills and discharges to ensure correct data capture, accuracy of bills and stock utilization in the evening.

Assets Custodianship

• Ensure effective custodianship and accountability for all assigned MSUG assets by implementing controls to prevent loss, theft or misuse of assets.

Qualifications and Training (essential/ desirable)

• A Bachelor of Science degree in Midwifery from a recognized University /institution
• Registered with the Uganda Nurses and Midwifery Council and holds a valid practicing license.
• Certificate in leadership and management is an added advantage
• Hard working and energetic with a working Nursing/midwifery experience of 3 years and above
• Able to work on full time basis

Personal Attributes

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. We encourage and expect all team members will demonstrate the following behaviours:

• Initiative

  Thinking ahead and taking action to make the most of opportunities by finding the optimum solution

• Innovative

  Thinking creatively and outside of the box so that ideas generated create a positive outcome

• Effective Communication

  Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.

• Responsive

  Being responsive to changing priorities and demands

• Working Efficiently

  Planning, prioritising and organising work to ensure work is accurate and deadlines are met

• Sharing Information

  Sharing information and knowledge whilst maintaining confidentiality

• Focus on Learning.

  Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further

• Commitment

  Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements

• Driven

  Drive and determination to deliver results

• Accountable

  Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate

• Embracing Change

  Openness to embracing change within the organisation and being able to adjust plans/activities accordingly

• Motivated

  Motivation towards achieving quality results to maximise potential

• Team Player

  Working as part of a team by being supportive, flexible and showing respect for each other

Team Member Behaviours

Work as One MSI

• You contribute, use, and share accurate data and evidence to improve understanding, insight and decisionmaking across MSI, enabling us to maximise our ability to influence others.
• You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.
• You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.

Show courage, authenticity and integrity

• You hold yourself accountable for the decisions you make and the behaviours you demonstrate.
• You are courageous in challenging others and taking appropriate managed risks.

Develop and grow

• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
• You manage your career development including keeping your knowledge and skills up to date.

Deliver excellence, always

• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.
• You build and maintain effective long-term working relationships with all stakeholders and are a true MSI ambassador.

Leadership (For Leaders only)

• You inspire individuals and teams, through situational leadership, providing clear direction.
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
• You articulate a vision of the future which inspires and excites others.

MSI Values

• Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.
• Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.
• Accountable: We are acco

• Provide support to clinical teams including nurses, doctors and allied health professionals.
• Manage the day-to-day operations of clinical services ensuring effective and efficient service delivery every night.
• Makes sure staff procedures, and protocols are followed to maintain high standards of care in the evening and night.
• Foster a positive and collaborative working environment
• Ensure that clinical care is provided in accordance with best practices, MSI standards and regulatory requirements and MOH guidelines.
• Oversee patient care processes, including assessment, treatment, and follow-up.
• Collaborate with multidisciplinary teams to coordinate patient care and optimize outcomes.
• Participate in case reviews and clinical audits to ensure the highest standard of care.
• Supervise, and support clinical staff every day
• Advocate for patient-centered care and ensure that patients’ rights and dignity are respected.
• Address patient complaints and concerns, working to resolve issues promptly and effectively.
• Engage with patients and families to improve the patient experience and outcomes.
• Ensure that 100% feedback if collected from all admitted patients and up to 80% of the OPD clients.
• Ensure continuous conversion rates.
• Asset management that includes but not limited to requisition, tracking service schedules, functionality, storage, and disposal.
• Collaborate with clinical teams to forecast demand based on patient volumes and avoid shortages/excesses.
• Identify opportunities for cost savings and efficiency improvements without compromising care quality.
• Ensure compliance for all teams in capturing accurate data in the ERP plus other record books/registers and regularly perform clinical audits and address any gaps to the respective persons.
• Daily review of patient’s interim bills and discharges to ensure correct data capture, accuracy of bills and stock utilization in the evening.
• Ensure effective custodianship and accountability for all assigned MSUG assets by implementing controls to prevent loss, theft or misuse of assets.

• Leadership
• Management
• Clinical expertise
• Financial acumen
• Operations management
• Administrative duties
• Effective communication
• Problem-solving
• Patient advocacy
• Data management
• Asset management
• Teamwork
• Initiative
• Innovation
• Responsiveness
• Efficiency
• Information sharing
• Learning
• Commitment
• Drive
• Accountability
• Embracing change
• Motivation

• A Bachelor of Science degree in Midwifery from a recognized University /institution
• Registered with the Uganda Nurses and Midwifery Council and holds a valid practicing license.
• Certificate in leadership and management is an added advantage
• Hard working and energetic with a working Nursing/midwifery experience of 3 years and above
• Able to work on full time basis