Description

Baikal Financial Services is hiring a Collection Officer responsible for ensuring the recovery of outstanding loan amounts from clients, including the repossession of financed motorcycles (“recovery bikes”) when necessary, while strictly adhering to company policies and legal requirements. The role demands professionalism, negotiation skills, and strong communication abilities to maintain positive relationships and uphold the company’s reputation.

Key Responsibilities

• Review the list of overdue accounts and organize recovery schedules in accordance with company policies.
• Contact borrowers via calls, visits, and written communication to collect due loan repayments.
• Negotiate repayment plans and educate clients on their available payment options.
• Follow the correct legal and procedural steps to repossess motorcycles from defaulting clients, ensuring compliance with Ugandan law and company standards.
• Transport recovered motorcycles to the designated company yard or authorized location.
• Maintain accurate records of all collection, repossession, and client interactions for reporting and audit purposes.
• Liaise with the Recovery Supervisor and branch management to monitor arrears progress and escalate cases where appropriate.
• Prepare and present daily, weekly, and monthly reports on collections and repossessions.
• Uphold professional conduct in all field operations by treating clients respectfully while ensuring adherence to all procedures.

Qualifications and Experience

• Minimum of a Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 3-4 years’ experience in loan collection, debt recovery, or related field operations.
• Valid motorcycle permit for field movement (Class A).
• Thorough understanding of Uganda’s debt recovery regulations and legal repossession requirements.
• Strong negotiation, communication, and customer service skills.
• Computer literacy and proficiency in record keeping and reporting (Excel, email, etc.).

• Review the list of overdue accounts and organize recovery schedules in accordance with company policies.
• Contact borrowers via calls, visits, and written communication to collect due loan repayments.
• Negotiate repayment plans and educate clients on their available payment options.
• Follow the correct legal and procedural steps to repossess motorcycles from defaulting clients, ensuring compliance with Ugandan law and company standards.
• Transport recovered motorcycles to the designated company yard or authorized location.
• Maintain accurate records of all collection, repossession, and client interactions for reporting and audit purposes.
• Liaise with the Recovery Supervisor and branch management to monitor arrears progress and escalate cases where appropriate.
• Prepare and present daily, weekly, and monthly reports on collections and repossessions.
• Uphold professional conduct in all field operations by treating clients respectfully while ensuring adherence to all procedures.

• Strong negotiation skills
• Excellent communication abilities
• Customer service skills
• Computer literacy
• Record keeping

• Minimum of a Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 3-4 years’ experience in loan collection, debt recovery, or related field operations.
• Valid motorcycle permit for field movement (Class A).
• Thorough understanding of Uganda’s debt recovery regulations and legal repossession requirements.
• Strong negotiation, communication, and customer service skills.
• Computer literacy and proficiency in record keeping and reporting (Excel, email, etc.).