Head of Products
2025-05-26T08:25:25+00:00
Ecobank Uganda Limited
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https://www.ecobank.com/ug/personal-banking/countries
FULL_TIME
Kampala
Kampala
00256
Uganda
Banking
Accounting & Finance
2025-05-30T17:00:00+00:00
Uganda
8
Business and Financial performance
▪ Deliver on and sustain all BIN Sponsorship agreements for delivery of a full bouquet of services with 6 major components namely: - Transfers and Remittance, Financial Inclusion Initiatives, Distribution Synergy, ATM cash-out, GSM solutions for profitability Leads the process to identify and evaluate our internal digital asset capabilities and strengths.
▪ Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities for more effective sales and market penetration.
▪ Leads the development of the digital sales business strategy, roadmap and execution that supports the affiliate’s aspirations for each line of business and product.
▪ Manage the digital sales conversion strategy, digital sales and channel performance.
▪ Innovating business models and developing new channels for business transformation.
▪ Product development to ensure the growth of the Asset and Liabilities book in Consumer Banking.
Customer Excellence
▪ Drive customer service excellence, unified customer experience and ensure competitive solutions and products are consistently delivered on all Digital channels
▪ Lead the improvement of Consumer banking digital sales processes and pipeline management, delivering measurable uplifts in both end -to end customer experience and performance.
▪ Establish and sustain a customer-centric business culture, leveraging on technology and innovation.
▪ Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.
▪ Partnering with Data and Analytics team, leveraging on Artificial Intelligence on other behavioural data tools to make the best use of customer insights to shape and evolve the digital sales experience.
Leadership and people management
▪ Motivate and lead team to achieve consistent profitability through a clear process of target settings.
▪ Set, monitor, provide and reinforce overall team performance including feedback and improvement.
▪ Encourage and foster a congenial working environment to enable direct reports and teams to achieve.
▪ excellence through teamwork and operational efficiency.
▪ Ensure an agile and efficient workforce with right skills to meet strategic objectives.
Process, control and operational performance.
▪ Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
▪ Ensure there is a strong internal control system in place to minimize operational losses from digital
▪ channels and monitor its adequacy and effectiveness
▪ Relationship management with all key stakeholders (Internal and External) to understand direction and enable business growth
▪ Projects -delivery technology solutions to the business
Strategic initiatives
▪ Champion cost management initiative within digital channels business.
▪ Conduct business process reviews to identify, document, and classify process-related pain points with likely technology levers for prioritization based on impact potential (e.g., revenue impact, service quality consequences, cost implications)
▪ Become a strategic partner to the marketing and business functions to influence and support
▪ acquisition across digital marketing channels.
THE PERSON
Education
▪ Bachelor’s Degree preferably in IT related field
▪ 5 years’ experience in banking preferably in Digital Financial Services architecture and/or Telecommunications
▪ Functional understanding of Core Banking Applications preferably Flexcube
▪ Sound business and people development performance
▪ Passionate about customer experience with a strong background in developing digital solutions and marketing with the ability of value growth from digital channels
▪ Proven ability to use the Customer-insight for business decisions A functional understanding of our digital payment channels ATM, Internet Banking and Mobile Banking
Experience
▪ Minimum 5 years of experience consumer banking.
▪ Experience of running commercialization globally, performing business due diligence.
▪ Knowledge and experience in Payments, Product Management, or related industry sales.
▪ Highly analytical and with an eye for detail.
▪ Excellent interpersonal and decision-making skills.
▪ Exceptional organizational skills.
▪ Commercial acumen and great execution.
▪ Strong team player and self-starter.
▪ Highly Innovative and creativity.
Skills & Personal Attributes
▪ Strong business acumen with experience in pricing analysis and sales.
▪ Good understanding of the e-business market, customer preferences and trends
▪ Good product intuition and Strong analytical skills
▪ Strong interpersonal, influencing and people skills with strong communication and customer focus.
Business and Financial performance ▪ Deliver on and sustain all BIN Sponsorship agreements for delivery of a full bouquet of services with 6 major components namely: - Transfers and Remittance, Financial Inclusion Initiatives, Distribution Synergy, ATM cash-out, GSM solutions for profitability Leads the process to identify and evaluate our internal digital asset capabilities and strengths. ▪ Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities for more effective sales and market penetration. ▪ Leads the development of the digital sales business strategy, roadmap and execution that supports the affiliate’s aspirations for each line of business and product. ▪ Manage the digital sales conversion strategy, digital sales and channel performance. ▪ Innovating business models and developing new channels for business transformation. ▪ Product development to ensure the growth of the Asset and Liabilities book in Consumer Banking. Customer Excellence ▪ Drive customer service excellence, unified customer experience and ensure competitive solutions and products are consistently delivered on all Digital channels ▪ Lead the improvement of Consumer banking digital sales processes and pipeline management, delivering measurable uplifts in both end -to end customer experience and performance. ▪ Establish and sustain a customer-centric business culture, leveraging on technology and innovation. ▪ Ensure high customer satisfaction as measured and monitored through Customer feedback surveys. ▪ Partnering with Data and Analytics team, leveraging on Artificial Intelligence on other behavioural data tools to make the best use of customer insights to shape and evolve the digital sales experience. Leadership and people management ▪ Motivate and lead team to achieve consistent profitability through a clear process of target settings. ▪ Set, monitor, provide and reinforce overall team performance including feedback and improvement. ▪ Encourage and foster a congenial working environment to enable direct reports and teams to achieve. ▪ excellence through teamwork and operational efficiency. ▪ Ensure an agile and efficient workforce with right skills to meet strategic objectives. Process, control and operational performance. ▪ Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls ▪ Ensure there is a strong internal control system in place to minimize operational losses from digital ▪ channels and monitor its adequacy and effectiveness ▪ Relationship management with all key stakeholders (Internal and External) to understand direction and enable business growth ▪ Projects -delivery technology solutions to the business Strategic initiatives ▪ Champion cost management initiative within digital channels business. ▪ Conduct business process reviews to identify, document, and classify process-related pain points with likely technology levers for prioritization based on impact potential (e.g., revenue impact, service quality consequences, cost implications) ▪ Become a strategic partner to the marketing and business functions to influence and support ▪ acquisition across digital marketing channels.
Strong business acumen with experience in pricing analysis and sales. ▪ Good understanding of the e-business market, customer preferences and trends ▪ Good product intuition and Strong analytical skills ▪ Strong interpersonal, influencing and people skills with strong communication and customer focus.
Minimum 5 years of experience consumer banking. ▪ Experience of running commercialization globally, performing business due diligence. ▪ Knowledge and experience in Payments, Product Management, or related industry sales. ▪ Highly analytical and with an eye for detail. ▪ Excellent interpersonal and decision-making skills. ▪ Exceptional organizational skills. ▪ Commercial acumen and great execution. ▪ Strong team player and self-starter. ▪ Highly Innovative and creativity.
JOB-6834257518189
Vacancy title:
Head of Products
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance]
Jobs at:
Ecobank Uganda Limited
Deadline of this Job:
Friday, May 30 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Monday, May 26 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Business and Financial performance
▪ Deliver on and sustain all BIN Sponsorship agreements for delivery of a full bouquet of services with 6 major components namely: - Transfers and Remittance, Financial Inclusion Initiatives, Distribution Synergy, ATM cash-out, GSM solutions for profitability Leads the process to identify and evaluate our internal digital asset capabilities and strengths.
▪ Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities for more effective sales and market penetration.
▪ Leads the development of the digital sales business strategy, roadmap and execution that supports the affiliate’s aspirations for each line of business and product.
▪ Manage the digital sales conversion strategy, digital sales and channel performance.
▪ Innovating business models and developing new channels for business transformation.
▪ Product development to ensure the growth of the Asset and Liabilities book in Consumer Banking.
Customer Excellence
▪ Drive customer service excellence, unified customer experience and ensure competitive solutions and products are consistently delivered on all Digital channels
▪ Lead the improvement of Consumer banking digital sales processes and pipeline management, delivering measurable uplifts in both end -to end customer experience and performance.
▪ Establish and sustain a customer-centric business culture, leveraging on technology and innovation.
▪ Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.
▪ Partnering with Data and Analytics team, leveraging on Artificial Intelligence on other behavioural data tools to make the best use of customer insights to shape and evolve the digital sales experience.
Leadership and people management
▪ Motivate and lead team to achieve consistent profitability through a clear process of target settings.
▪ Set, monitor, provide and reinforce overall team performance including feedback and improvement.
▪ Encourage and foster a congenial working environment to enable direct reports and teams to achieve.
▪ excellence through teamwork and operational efficiency.
▪ Ensure an agile and efficient workforce with right skills to meet strategic objectives.
Process, control and operational performance.
▪ Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
▪ Ensure there is a strong internal control system in place to minimize operational losses from digital
▪ channels and monitor its adequacy and effectiveness
▪ Relationship management with all key stakeholders (Internal and External) to understand direction and enable business growth
▪ Projects -delivery technology solutions to the business
Strategic initiatives
▪ Champion cost management initiative within digital channels business.
▪ Conduct business process reviews to identify, document, and classify process-related pain points with likely technology levers for prioritization based on impact potential (e.g., revenue impact, service quality consequences, cost implications)
▪ Become a strategic partner to the marketing and business functions to influence and support
▪ acquisition across digital marketing channels.
THE PERSON
Education
▪ Bachelor’s Degree preferably in IT related field
▪ 5 years’ experience in banking preferably in Digital Financial Services architecture and/or Telecommunications
▪ Functional understanding of Core Banking Applications preferably Flexcube
▪ Sound business and people development performance
▪ Passionate about customer experience with a strong background in developing digital solutions and marketing with the ability of value growth from digital channels
▪ Proven ability to use the Customer-insight for business decisions A functional understanding of our digital payment channels ATM, Internet Banking and Mobile Banking
Experience
▪ Minimum 5 years of experience consumer banking.
▪ Experience of running commercialization globally, performing business due diligence.
▪ Knowledge and experience in Payments, Product Management, or related industry sales.
▪ Highly analytical and with an eye for detail.
▪ Excellent interpersonal and decision-making skills.
▪ Exceptional organizational skills.
▪ Commercial acumen and great execution.
▪ Strong team player and self-starter.
▪ Highly Innovative and creativity.
Skills & Personal Attributes
▪ Strong business acumen with experience in pricing analysis and sales.
▪ Good understanding of the e-business market, customer preferences and trends
▪ Good product intuition and Strong analytical skills
▪ Strong interpersonal, influencing and people skills with strong communication and customer focus.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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