ABOUT THE ROLE

Spiro is leading the way in transforming electric mobility in Africa, focusing on cutting-edge electric mobility and energy storage solutions. We are seeking a highly motivated and detail-oriented Software Engineer with a strong focus on support and troubleshooting to join our dynamic team. The ideal candidate will play a key role in providing technical support, diagnosing and resolving issues, and ensuring our software systems and applications run smoothly. You will work closely with internal teams, clients, and stakeholders to deliver high-quality solutions in a timely manner

L2 Support Engineer

Responsibilities

• Provide technical support for software applications, including troubleshooting and resolving issues reported by clients and internal users.
• Identify, investigate, and diagnose software problems and defects.
• Work closely with development teams to address software bugs, performance issues, and provide fixes in a timely manner.
• Ensure efficient incident management by prioritizing and escalating issues as necessary.
• Perform root cause analysis of recurring issues and implement long-term solutions to prevent reoccurrence.
• Document troubleshooting steps, solutions, and common problems in knowledge bases for future reference.
• Collaborate with product management, development, and QA teams to understand software functionalities and ensure high-quality product releases.
• Provide feedback to development teams on common issues and recommend product improvements or optimizations.
• Manage software deployments, updates, and patches, ensuring minimal impact on system performance.

QUALIFICATIONS

• Bachelor's degree in Computer Science or related field.
• 4+ years of experience in software development

• Provide technical support for software applications, including troubleshooting and resolving issues reported by clients and internal users.
• Identify, investigate, and diagnose software problems and defects.
• Work closely with development teams to address software bugs, performance issues, and provide fixes in a timely manner.
• Ensure efficient incident management by prioritizing and escalating issues as necessary.
• Perform root cause analysis of recurring issues and implement long-term solutions to prevent reoccurrence.
• Document troubleshooting steps, solutions, and common problems in knowledge bases for future reference.
• Collaborate with product management, development, and QA teams to understand software functionalities and ensure high-quality product releases.
• Provide feedback to development teams on common issues and recommend product improvements or optimizations.
• Manage software deployments, updates, and patches, ensuring minimal impact on system performance.

• Troubleshooting
• Software Support
• Incident Management
• Root Cause Analysis
• Knowledge Base Management
• Software Deployment
• Software Updates
• Patch Management
• Product Feedback
• Collaboration

• Bachelor's degree in Computer Science or related field.
• 4+ years of experience in software development