About this job

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in Recreations facilities, we are looking for a competent, skilled, and experienced SALES LEAD to work in Kampala

Location: Kampala

Job Overview:

We are looking for a passionate and energetic Sales Lead with a strong understanding of customer experience. This role is perfect for someone who thrives in a dynamic environment, loves connecting with people, and can drive membership sales while delivering a catered experience to our members and guests. The ideal candidate will be willing and able to manage a book of business, perform comfortably under outreach and sales goals, and thrive in an environment of entrepreneurship.

Key Responsibilities:

Customer Service:

• Greet and assist all members and guests with enthusiasm and professionalism
• Provide knowledgeable guidance on Mwamba’s experience, amenities and offerings
• Address member inquiries and resolve concerns with care and efficiency
• Foster a friendly, inclusive, and motivational atmosphere

Membership Sales:

• Conduct tours of the facility, highlighting classes, relevant products & services, amenities and community
• Educate prospects on class & membership options, benefits, and pricing structures
• Follow up with leads via phone, text, and email to drive conversions
• Consistently meet or exceed individual and team outreach, conversion & sales goals

Operational Support:

• Support front desk operations including class bookings, member check-ins, and retail sales
• Maintain cleanliness and presentation of front desk and common areas
• Assist in planning and executing events, challenges, and special promotions
• Provide guidance to members and guests

Qualifications:

• Demonstrated success with B2C in-person and virtual sales. Specifically in managing a roster of leads
• Demonstrated success working in a CRM system
• Strong communication and interpersonal skills
• Outgoing personality with a team-oriented attitude
• Passion for fitness and helping others succeed in their health journey
• Able to work a flexible schedule, including evenings and weekends

Bonus Points:

• Experience or knowledge of climbing a plus
• Basic knowledge of climbing grades and strength conditioning for climbers
• CPR/AED certification (or willingness to obtain)

Benefits:

• Competitive hourly rate + commission on membership sales
• Complimentary gym membership
• Opportunity to grow within a unique, hybrid fitness-climbing environment

Note:

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

• Greet and assist all members and guests with enthusiasm and professionalism
• Provide knowledgeable guidance on Mwamba’s experience, amenities and offerings
• Address member inquiries and resolve concerns with care and efficiency
• Foster a friendly, inclusive, and motivational atmosphere
• Conduct tours of the facility, highlighting classes, relevant products & services, amenities and community
• Educate prospects on class & membership options, benefits, and pricing structures
• Follow up with leads via phone, text, and email to drive conversions
• Consistently meet or exceed individual and team outreach, conversion & sales goals
• Support front desk operations including class bookings, member check-ins, and retail sales
• Maintain cleanliness and presentation of front desk and common areas
• Assist in planning and executing events, challenges, and special promotions
• Provide guidance to members and guests

• Strong communication and interpersonal skills
• Outgoing personality
• Team-oriented attitude
• Passion for fitness
• Ability to manage a book of business
• Comfortable performing under outreach and sales goals
• Entrepreneurial mindset
• Experience or knowledge of climbing (bonus)
• Basic knowledge of climbing grades and strength conditioning for climbers (bonus)

• Demonstrated success with B2C in-person and virtual sales. Specifically in managing a roster of leads
• Demonstrated success working in a CRM system
• Able to work a flexible schedule, including evenings and weekends
• CPR/AED certification (or willingness to obtain) (bonus)