Background information about the job or company (e.g., role context, company overview)

Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to Marie Stopes International. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The Role:

Reporting to and working with the Clinical Lead, the Service Provider’s main role is to maintain the high clinical standards expected by MSU and actively work to promote the clinic and contribute to improved financial performance.

It is particularly important that the post holder is able to sustain a close and collaborative partnership with operational staff in the support office and field, so that project deliverables remain a focus of operational activities. This post holder will be able to work productively with the Research, Monitoring & Evaluation, Operations and Social Franchising teams to ensure that programme activities serve the indicators in MSU’s M&E framework

Responsibilities or duties

1. Accountability of all staff to each other and our clients and stakeholders

2. Equality of opportunity and access

3. Value for money in the management of our resources

Key Responsibilities Measure

This post has four key responsibilities and related deliverables:

1. Client care

2. Budgetary Control and Supplies Management

3. Technical experience

4. Records keeping and reporting

Client care

• Provide comprehensive client counselling on reproductive health and other health matters.
• Taking necessary steps to ensure that all hospital clients are treated with sensitivity, respect, and consideration.
• Effectively manage and resolve complaints raised by clients and promptly escalate difficult issues to the Clinical lead

Budgetary control & Supplies Management:

• Ensure that stock is dispensed and counted accurately
• Ensure that stock cards are updated continuously and waste and spoilage of stock (ie expired stock) and stock outs is minimised.
• Ensure full participation in stock counting and ordering activities at the hospital (including the laboratory, the main store and dispensing cupboard supplies).
• Ensure that the Clinical Lead is alerted in time of low stock or discrepancies in stock counts / orders received.
• Taking necessary steps to ensure that costs of utilities like water, power, stationery and other utilities used at Marie Stopes Hospital are minimised, and that the Hospital assets in your possession are maintained in a sound and secure way.

Technical Excellence:

• Administer drugs prescribed in the correct dose, the correct route and at the correct strength for the client, give injections in a safe manner using the aseptic technique.
• Assist with Norplant & IUD insertion, MVA procedure, Pap smear, Tubal Ligation and Vasectomy procedures.
• Provide antenatal, post natal care, emergency deliveries (midwives), and immunisation services.
• Follow STI treatment protocols correctly
• Counsel patients to take up appropriate FP methods.
• Take necessary steps to ensure that the highest standards of reproductive health and family planning services are achieved, as laid down in the Marie Stopes Partnership Manual (including HIV/AIDS services)
• Conduct weekly checking of essential equipment and promptly inform the Clinal lead of their current status, and follow up repairs or maintenance required of equipment.
• Familiarise yourself with MSI protocols and actively implement all the necessary tasks to achieve the highest standards.
• Clean and sterilise instruments and supplies (gauze and cotton wool) at the Hopsital

Record Keeping and Reporting:

• Ensure that company clients are attended to promptly; claim forms are completed accurately with correct costs calculated on forms.
• Ensure that accurate records are kept in the Hospital, and that timely accurate reports are submitted to the Clinical lead.
• Update and complete all records handled by you and these may include the client register, client cards and receipt books
• Maintain confidentiality of client records and ensure that clients are charged as per MSU price list.
• Strive for income from services to meet or exceed set targets.
• Perform any other work-related duties as may be assigned by your supervisor.

Assets Custodianship

Ensure effective custodianship and accountability for all assigned MSUG assets by implementing controls to prevent loss, theft or misuse of assets.

Qualifications or requirements (e.g., education, skills)

Knowledge, Skills and Attitudes

Qualifications:

• A Diploma in Nursing and Midwifery, Certificate of Enrolment
• Must have an up to date registration certificate from a recognised institution.

Skills/Experience:

• Knowledge of medical procedures, terminology, and equipment
• Sound knowledge of Family Planning methods.
• Sound knowledge of STI detection, management and advice to clients
• Ability to assist with procedures efficiently and effectively to MSI and MSU standards (BTL, Vas, PAC, Norplant, IUD, I.V.)
• Interpersonal/human relation skills
• Verbal/written communication skills
• Ability to plan work, establish priorities, and remain flexible
• Ability to maintain confidentiality
• Ability to instruct/teach

Personal Attributes

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. We encourage and expect all team members will demonstrate the following behaviours:

• Initiative
• Innovative
• Effective Communication
• Responsive
• Working Efficiently

• Provide comprehensive client counselling on reproductive health and other health matters.
• Taking necessary steps to ensure that all hospital clients are treated with sensitivity, respect, and consideration.
• Effectively manage and resolve complaints raised by clients and promptly escalate difficult issues to the Clinical lead
• Ensure that stock is dispensed and counted accurately
• Ensure that stock cards are updated continuously and waste and spoilage of stock (ie expired stock) and stock outs is minimised.
• Ensure full participation in stock counting and ordering activities at the hospital (including the laboratory, the main store and dispensing cupboard supplies).
• Ensure that the Clinical Lead is alerted in time of low stock or discrepancies in stock counts / orders received.
• Taking necessary steps to ensure that costs of utilities like water, power, stationery and other utilities used at Marie Stopes Hospital are minimised, and that the Hospital assets in your possession are maintained in a sound and secure way.
• Administer drugs prescribed in the correct dose, the correct route and at the correct strength for the client, give injections in a safe manner using the aseptic technique.
• Assist with Norplant & IUD insertion, MVA procedure, Pap smear, Tubal Ligation and Vasectomy procedures.
• Provide antenatal, post natal care, emergency deliveries (midwives), and immunisation services.
• Follow STI treatment protocols correctly
• Counsel patients to take up appropriate FP methods.
• Take necessary steps to ensure that the highest standards of reproductive health and family planning services are achieved, as laid down in the Marie Stopes Partnership Manual (including HIV/AIDS services)
• Conduct weekly checking of essential equipment and promptly inform the Clinal lead of their current status, and follow up repairs or maintenance required of equipment.
• Familiarise yourself with MSI protocols and actively implement all the necessary tasks to achieve the highest standards.
• Clean and sterilise instruments and supplies (gauze and cotton wool) at the Hopsital
• Ensure that company clients are attended to promptly; claim forms are completed accurately with correct costs calculated on forms.
• Ensure that accurate records are kept in the Hospital, and that timely accurate reports are submitted to the Clinical lead.
• Update and complete all records handled by you and these may include the client register, client cards and receipt books
• Maintain confidentiality of client records and ensure that clients are charged as per MSU price list.
• Strive for income from services to meet or exceed set targets.
• Perform any other work-related duties as may be assigned by your supervisor.
• Ensure effective custodianship and accountability for all assigned MSUG assets by implementing controls to prevent loss, theft or misuse of assets.

• Knowledge of medical procedures, terminology, and equipment
• Sound knowledge of Family Planning methods.
• Sound knowledge of STI detection, management and advice to clients
• Ability to assist with procedures efficiently and effectively to MSI and MSU standards (BTL, Vas, PAC, Norplant, IUD, I.V.)
• Interpersonal/human relation skills
• Verbal/written communication skills
• Ability to plan work, establish priorities, and remain flexible
• Ability to maintain confidentiality
• Ability to instruct/teach

• A Diploma in Nursing and Midwifery, Certificate of Enrolment
• Must have an up to date registration certificate from a recognised institution.