Lead and manage vendors to provide a comprehensive Outsourced and legal collection service by ensuring that Recoveries are maximized on accounts in post write off through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring legal procedures and ensuring that all legal requirements are complied with.

Actively engages with vendors such as Attorneys, Repossession Agencies, Debt Collections Agencies, Liquidators, Trustees, Auctioneers, Valuators, & Customers, via the Vendor Management Programme (VMP) to ensure adherence to the terms and conditions set out in the Service Level Agreements (SLA's).

Applies the disciplines of the Vendor Engagement Model (VEM) diligently to prevent outsourced matters from becoming protracted and costly by ensuring strict adherence to the Rules of the relevant Courts and to the terms and conditions of the Service Level Agreements (SLA's).

Confirm the production and distribution of agreed performance outputs by comparing actuals vs set targets and reports that provide the required Portfolio insights to management and other stakeholders. Contribute to the Recoveries Budget Management by overseeing accounts/provision within targets on a month-to-month basis.

Control the repossession and disposal processes by implementing and monitoring clear guidelines, systems and processes supporting the effectiveness thereof, as well as realising any attributable security.

Develop and maintain robust relationships with the Head Office Credit Capabilities Deployment team (CART) by establishing the necessary communication channels to align regularly on business requirements.

Drive internal stakeholder management through regular reporting and feedback discussions on the performance of Recoveries Portfolio insofar the net provisions raised and recoveries on account of bad debts. Drive the implementation of effective collection strategies by ensuring the correct procedures are followed regarding maintenance and turn-around times of accounts and that all accounts are prioritized.

Qualifications

• First Degree from a recognised Institution
• 3-4 years Banking/Financial institutions experience related to legal & collections matters. Knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics, or via the institution of legal proceedings.
• Four plus experience in the collections division of a legal practice or similar institution/credit risk environment & with three years' experience in overseeing a collections department.
• 3-4 years experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied, both as it relates to unsecured & secured lending products. Managing & controlling the operational aspects i.e. outsourcing, engagement models, output measurements & costs insofar external Vendors such as Attorneys, Debt Collection Agencies, Tracers, Auctioneers and Liquidators are concerned.

Additional Information

Technical Competencies:

• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries

Behavioural Competencies:

• Checking Things
• Empowering Individuals
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict

• Lead and manage vendors to provide a comprehensive outsourced and legal collection service.
• Maximize recoveries on accounts in post write-off through appropriate collection tactics.
• Engage with vendors to ensure adherence to Service Level Agreements (SLA's).
• Monitor legal procedures and ensure compliance with legal requirements.
• Oversee the repossession and disposal processes.
• Develop and maintain relationships with the Head Office Credit Capabilities Deployment team.
• Drive internal stakeholder management through regular reporting and feedback.
• Implement effective collection strategies and ensure correct procedures are followed.

• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries
• Checking Things
• Empowering Individuals
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict

• First Degree from a recognised Institution
• 3-4 years Banking/Financial institutions experience related to legal & collections matters
• Knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics, or via the institution of legal proceedings
• Four plus experience in the collections division of a legal practice or similar institution/credit risk environment
• Three years' experience in overseeing a collections department
• 3-4 years experience in understanding credit risk assessment procedures
• Experience in managing and controlling operational aspects of external vendors