Team Leader – Direct Sales Representatives
2025-05-26T09:29:05+00:00
dfcu Bank
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7435/logo/dfcu%20Bank.jpeg
https://www.dfcugroup.com/
FULL_TIME
Kampala
Kampala
00256
Uganda
Banking
Sales & Retail
2025-05-30T17:00:00+00:00
Uganda
8
Reporting to the Manager New Business, the role holder is responsible for providing supervision and direction to the Direct Sales Representatives and to support them in achieving their goals in line with their score card and with the New Business strategy.
KEY ACCOUNTABILITIES:
- Supervise and direct DSRs to improve productivity and achieve set targets.
- Acquire new business through the DSR channel in order to grow the balance sheet.
- Carry out coaching sessions with staff to ensure consistency in application of assessment standards
- Conduct regular performance appraisals for direct reports.
- Identify opportunities for cross-selling interactions.
- Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same.
- Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution.
- Assess training needs on an ongoing basis and conduct department meetings and training as necessary.
- Promote the use of the escalation matrix to resolve complaints / disputes within dfcu Bank
- Comply with the internal bank process for client identification
- Drive policy adherence ie Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulation
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- University degree in any field
- 3 years’ experience in a sales related role
- Knowledge of Bank systems and Products are an advantage
- Follow through skills
- Energetic and Results oriented
- Ability to develop and execute a sales plan
- Proven sales management skills, preferably in both Business financial institution
- A fast learner
- A self-driven ambitious and hands on
- Good analytical skills.
- Competence in word, excel, PowerPoint and other Microsoft applications
- Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit.
- A strong team player with good supervisory skills.
- Good communication, interpersonal and presentation skills.
Supervise and direct DSRs to improve productivity and achieve set targets. Acquire new business through the DSR channel in order to grow the balance sheet. Carry out coaching sessions with staff to ensure consistency in application of assessment standards Conduct regular performance appraisals for direct reports. Identify opportunities for cross-selling interactions. Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same. Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution. Assess training needs on an ongoing basis and conduct department meetings and training as necessary. Promote the use of the escalation matrix to resolve complaints / disputes within dfcu Bank Comply with the internal bank process for client identification Drive policy adherence ie Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulation
University degree in any field 3 years’ experience in a sales related role Knowledge of Bank systems and Products are an advantage Follow through skills Energetic and Results oriented Ability to develop and execute a sales plan Proven sales management skills, preferably in both Business financial institution A fast learner A self-driven ambitious and hands on Good analytical skills. Competence in word, excel, PowerPoint and other Microsoft applications Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit. A strong team player with good supervisory skills. Good communication, interpersonal and presentation skills.
University degree in any field 3 years’ experience in a sales related role Knowledge of Bank systems and Products are an advantage Follow through skills Energetic and Results oriented Ability to develop and execute a sales plan Proven sales management skills, preferably in both Business financial institution A fast learner A self-driven ambitious and hands on Good analytical skills. Competence in word, excel, PowerPoint and other Microsoft applications Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit. A strong team player with good supervisory skills. Good communication, interpersonal and presentation skills.
JOB-683434612f196
Vacancy title:
Team Leader – Direct Sales Representatives
[Type: FULL_TIME, Industry: Banking, Category: Sales & Retail]
Jobs at:
dfcu Bank
Deadline of this Job:
Friday, May 30 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Monday, May 26 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Reporting to the Manager New Business, the role holder is responsible for providing supervision and direction to the Direct Sales Representatives and to support them in achieving their goals in line with their score card and with the New Business strategy.
KEY ACCOUNTABILITIES:
- Supervise and direct DSRs to improve productivity and achieve set targets.
- Acquire new business through the DSR channel in order to grow the balance sheet.
- Carry out coaching sessions with staff to ensure consistency in application of assessment standards
- Conduct regular performance appraisals for direct reports.
- Identify opportunities for cross-selling interactions.
- Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same.
- Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution.
- Assess training needs on an ongoing basis and conduct department meetings and training as necessary.
- Promote the use of the escalation matrix to resolve complaints / disputes within dfcu Bank
- Comply with the internal bank process for client identification
- Drive policy adherence ie Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulation
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- University degree in any field
- 3 years’ experience in a sales related role
- Knowledge of Bank systems and Products are an advantage
- Follow through skills
- Energetic and Results oriented
- Ability to develop and execute a sales plan
- Proven sales management skills, preferably in both Business financial institution
- A fast learner
- A self-driven ambitious and hands on
- Good analytical skills.
- Competence in word, excel, PowerPoint and other Microsoft applications
- Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit.
- A strong team player with good supervisory skills.
- Good communication, interpersonal and presentation skills.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, to the email address indicated below:
- Kindly copy your respective PCBP in the process of sending through your applications.
- Deadline: Friday 30th May 2025.
- Only short-listed candidates will be contacted.
- dfcu Bank is an equal opportunity employer. We do not discriminate on the basis of religion, age, citizenship, marital or family status, disability, or gender.
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