Administrative Jobs at Platinum Credit Uganda and other companies

JOB DETAILS:

2 Collections Supervisor SME (Small & Medium Enterprises) Product

Key duties/responsibilities:
• Develop and implement strategies to reduce and manage default rate and efficient management of the loan portfolio
• Coaching on negotiation skills and best options available in collecting from hardcore clients.
• Keep litigation cases low and ensure court matters are settled amicably and avoid unnecessary wastage.
• Effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.
• Communicating job expectations; planning, monitoring performances and motivating loan officers to improve their performance.
• Instilling discipline among Loan officers in regards to collections.
• Ensure and maintain a good culture within the officers and continuously encourage cohesiveness.
• Implement strategies that increase collection efficiency.
• Ensure that the SME officers are proficient with standard operating procedures and 100% implementation of the Delinquency Escalation Processes.
• Create an enabling relationship with the other departments and ensure all stakeholders understand our processes.
• Work closely with the customer service department and ensure implementation of strategies that enables us satisfy our customers.
• Train field officers on the importance of valuing our customers and ensure SME team has customer centered culture

Required Qualifications and Work Experience:
• A Bachelor’s Degree in a relevant field.
• At least two (2) years’ experience in a related role in a Financial Institution.
• Computer Knowledge.
• Excellent Numerical and Analytical Skills