Continental Container Terminals Ltd (CCTL)

Responsibilities or duties

1 Unified Operational Command

• Exercise unified operational command over all reporting supervisory functions, providing each with clear, consistent, and co-ordinated daily operational direction.
• Chair the daily operational briefing at shift commencement, bringing together all operational supervisors to review performance and set priorities.
• Serve as the support for cross-departmental operational decisions including container release disputes, machine reallocation, and safety suspensions.
• Monitor real-time operational performance aligned with terms of service and direct yard presence, intervening immediately to resolve any bottleneck or safety violation.

2 Performance, Safety, and Compliance

• Hold each of the reporting supervisors accountable for daily performance against ICD operational KPIs, conducting structured daily and weekly data-driven reviews.
• Exercise operational support over safety compliance across all four departments, with the power to halt any unsafe operation regardless of throughput implications.
• Oversee full URA bonded-warehouse compliance across all relevant departments, ensuring no bonded cargo is transacted without complete and correct documentation.
• Prepare and present a comprehensive daily operational report for all operations.

3 Client Engagement and Continuous Improvement

• Act as an operational point of contact for ICD operations.
• Manage and resolve escalated operational complaints with the authority and professionalism required to preserve client relationships.
• Identify and champion operational improvement initiatives across all supervisory departments.
• Develop the capability of the various reporting supervisors through mentoring, coaching, and progressive delegation.
• Any other tasks assigned.

Qualifications or requirements (e.g., education, skills)

REQUIREMENT DETAIL

Minimum Education Bachelor's Degree in Logistics, Operations Management, or Supply Chain; Postgraduate qualification is a strong advantage

Experience Minimum 7 years' ICD, port, or container terminal experience, of which at least 3 years in a senior multi-departmental supervisory or managerial role

Multi-Departmental Competence Demonstrable operational expertise spanning at least three of the four departments under command

• Exercise unified operational command over all reporting supervisory functions, providing each with clear, consistent, and co-ordinated daily operational direction.
• Chair the daily operational briefing at shift commencement, bringing together all operational supervisors to review performance and set priorities.
• Serve as the support for cross-departmental operational decisions including container release disputes, machine reallocation, and safety suspensions.
• Monitor real-time operational performance aligned with terms of service and direct yard presence, intervening immediately to resolve any bottleneck or safety violation.
• Hold each of the reporting supervisors accountable for daily performance against ICD operational KPIs, conducting structured daily and weekly data-driven reviews.
• Exercise operational support over safety compliance across all four departments, with the power to halt any unsafe operation regardless of throughput implications.
• Oversee full URA bonded-warehouse compliance across all relevant departments, ensuring no bonded cargo is transacted without complete and correct documentation.
• Prepare and present a comprehensive daily operational report for all operations.
• Act as an operational point of contact for ICD operations.
• Manage and resolve escalated operational complaints with the authority and professionalism required to preserve client relationships.
• Identify and champion operational improvement initiatives across all supervisory departments.
• Develop the capability of the various reporting supervisors through mentoring, coaching, and progressive delegation.
• Any other tasks assigned.

• Operational command
• Operational direction
• Performance review
• Cross-departmental decision making
• Real-time performance monitoring
• Problem-solving
• Accountability management
• Data-driven reviews
• Safety compliance oversight
• Warehouse compliance
• Client engagement
• Complaint resolution
• Continuous improvement initiatives
• Mentoring
• Coaching
• Delegation

• Bachelor's Degree in Logistics, Operations Management, or Supply Chain
• Postgraduate qualification is a strong advantage
• Minimum 7 years' ICD, port, or container terminal experience
• At least 3 years in a senior multi-departmental supervisory or managerial role
• Demonstrable operational expertise spanning at least three of the four departments under command