The Head of Flight Operations reports to the Accountable Manager on day-to-day operations and the AOC protocols. The person is responsible for Flight Operations Performance, Control of Flight Operations and the setting and monitoring of Operational Standards for all aircraft operated by the airline. He/She manages and supervises the activities of the department and is responsible for hiring of crew, overseeing flight dispatch, cabin services, crew training, catering and other operational staff as required by the airline. The Head of Flight Operations as a Post Holder must be approved by the Uganda Civil Aviation Authority.

Key Responsibilities:

• Development and maintenance of Flight Operations strategies and policies to achieve high standards of Flight Safety.
• Day-to-day management of the flight operations department ensure legal, safe and efficient operation. 
• Ensuring compliance with all laws, rules, and regulations governing flight and maintenance activities.
• Prepare and control the annual training budget of the flight operations department.
• Offer technical support in the selection and recruitment of flight crew, cabin crew and operations personnel.
• Keep proper maintenance and disposition of personnel, aircraft, and other flight operations records, including load sheets and flight manifests and maintain current operations library, as per applicable regulations.
• Ensure flight crews are assigned to each flight and that each flight has a designated Pilot-in-Command.
• Accountable to ensure network compliance with all safety and regulatory standards for Flight Operations & Service Delivery. 
• Ensure continuous training and qualification of flight crew members.
• Develop a clear succession plan in the department at all levels
• Ensure, in conjunction with the Head of Maintenance and the Pilot-in-Command, that the maintenance and serviceability status of the assigned aircraft is safe for flight operations. 
• Control operations and operational standards of all aircraft operated by the airline
• Coordinate functions which impact operational control (e.g. maintenance, crew scheduling, load control, equipment scheduling).
• Calculation, submission, and control of the Flight Operations Budget, ensuring that there are sufficient flight crew to fly the planned schedule, in the most effective and cost-efficient manner.
• Supervise, produce, update and amend the Company Operations Manual, in conjunction with Quality.
• Establish and maintain a close working relationship with the regulatory authority on matters concerning flight operations.
• Ensure that crew scheduling complies with flight and duty time regulations.
• Ensure that all crew members are kept informed of any changes to the regulations and standards, including dissemination of aircraft safety information, both internal and external.
• Adequately advise the Accountable Manager on all operational matters.
• Take the lead in performance management and appraisals of all staff in the department.
• Ensure compliance with IATA Operational Safety Audit (IOSA) standards, as applicable.
• Ensure receipt and actioning of any aeronautical information affecting the safety of flights.
• Liaise with relevant departments regarding Aircraft Maintenance, Safety, Operational issues, crew availability and aircraft operational limitations.
• Participate in accidents and incidents investigation.
• To make decisions on risk tolerability regarding safety and/or security in flight operations.
• To ensure that Safety and Fatigue management policies in Flight operations are adhered to.

Minimum Qualification and Experience.

• 3 years’ experience as PIC (Pilot in Command) in commercial air transport operations. 
• A holder of a Diploma or equivalent professional qualification is desirable.
• Hold or has held an ATPL with a minimum of 1500 hours as Pilot-in-command experience in jet aircraft operations.
• Proven experience as an Instructor (TRE/TRI) in a commercial scheduled airline.
• 5 years’ experience in management at a senior management position in a major international airline is a must.
• Must be thoroughly knowledgeable of the operations Manuals and related components.
• Management skills, including selection, coaching and counselling team members, evaluating performance, team building, administration and operational planning.
• Excellent communication skills (verbal & written), including an ability to interact with all levels of the organization.
• Good computer skills and able to work independently to prepare reports to management.
• Acceptable to the Uganda Civil Aviation Authority.