IT Support Officer
2025-07-28T15:00:41+00:00
Health Access Connect
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_3572/logo/Health%20Access%20Connect.png
https://healthaccessconnect.org/
FULL_TIME
bukoto
Kampala
00256
Uganda
Nonprofit, and NGO
Computer & IT
2025-08-08T17:00:00+00:00
Uganda
8
Summary
Reporting to the MEAL Manager, the IT Support Specialist will manage and maintain Health Access Connect's IT infrastructure and software systems. The position involves hands-on administration of our core platforms (Odoo, Kobo Toolbox, Power BI, Google Drive, Slack, NocoDB, PostgreSQL database, Azure and AWS hosting), oversight of external IT contractors, and providing user support and training for our 26-person team. The role ensures system reliability, data security, compliance with donor regulations, and cost-effective technology solutions that support HAC's programmatic activities.
Key Responsibilities
Systems Administration & Management
- Manage daily operations of IT systems, analyzing workflows, establishing priorities, and setting maintenance schedules
- Administer and maintain core software platforms: Odoo, Kobo Toolbox, Power BI, Google Workspace, Slack, and PostgreSQL database
- Oversee hosting environments in Amazon Web Services (AWS) and Microsoft Azure to ensure security and uptime
- Coordinate and supervise multiple systems to work in unison across internal and external platforms
- Monitor system performance, troubleshoot issues, and implement solutions to ensure minimal downtime
Vendor & Contractor Management
- Coordinate with external IT contractors and service providers to address technical issues
- Assess technology needs and system requirements with vendors and technicians
- Ensure all IT contractual terms are observed and adhered to with vendors and service providers
- Oversee IT procurement processes to ensure cost-effective solutions
User Support & Training
- Provide technical support to staff across all software platforms and hardware
- Conduct user training sessions on new systems and software updates
- Create and maintain user documentation and training materials
- Respond to help desk requests and resolve technical problems in a timely manner
Data Security & Compliance
- Ensure security and confidentiality of all IT infrastructure, information, and data
- Implement and maintain rigorous backup processes and disaster recovery procedures
- Manage password policies and access controls across all systems
- Provide information security awareness training to staff
- Ensure compliance with donor regulations and organizational IT policies
Strategic Planning & Reporting
- Evaluate the organization's technology use and recommend improvements
- Develop and maintain budgets for IT needs across departments
- Provide periodic IT infrastructure status reports to management
- Stay current with technology advances and advise management on upgrades
- Maintain software licenses and ensure they are adequate and up to date
Required Qualifications
Education & Experience
- Degree in Computer Science, Information Technology, or related field preferred
- Minimum 2-3 years of experience in IT support or systems administration
- Experience with business software platforms (ERP, CRM, or database systems)
- Proven experience in electronic database development and management
Technical Skills
- Strong SQL database administration skills
- Experience with cloud-based platforms and collaboration tools
- Knowledge of system integration and data management best practices
- Understanding of network administration and security protocols
- Proficiency in backup and disaster recovery procedures
Soft Skills
- Excellent communication skills to explain technical concepts to non-technical users
- Strong problem-solving and analytical abilities
- Ability to work independently and manage multiple priorities
- Experience training and supporting end users
- Vendor management and negotiation skills
Preferred Qualifications
- Experience with Odoo or other ERP system
- Experience with Power BI or similar business intelligence tools
- Experience working with NGOs or public health organizations
- Project management experience
Compensation
This position is designed as a consultant role (40 hours/week). Compensation is UGX 1,1 ,000 per month before taxes. Field travel expenses will be reimbursed by Health Access Connect.
Systems Administration & Management Manage daily operations of IT systems, analyzing workflows, establishing priorities, and setting maintenance schedules Administer and maintain core software platforms: Odoo, Kobo Toolbox, Power BI, Google Workspace, Slack, and PostgreSQL database Oversee hosting environments in Amazon Web Services (AWS) and Microsoft Azure to ensure security and uptime Coordinate and supervise multiple systems to work in unison across internal and external platforms Monitor system performance, troubleshoot issues, and implement solutions to ensure minimal downtime Vendor & Contractor Management Coordinate with external IT contractors and service providers to address technical issues Assess technology needs and system requirements with vendors and technicians Ensure all IT contractual terms are observed and adhered to with vendors and service providers Oversee IT procurement processes to ensure cost-effective solutions User Support & Training Provide technical support to staff across all software platforms and hardware Conduct user training sessions on new systems and software updates Create and maintain user documentation and training materials Respond to help desk requests and resolve technical problems in a timely manner Data Security & Compliance Ensure security and confidentiality of all IT infrastructure, information, and data Implement and maintain rigorous backup processes and disaster recovery procedures Manage password policies and access controls across all systems Provide information security awareness training to staff Ensure compliance with donor regulations and organizational IT policies Strategic Planning & Reporting Evaluate the organization's technology use and recommend improvements Develop and maintain budgets for IT needs across departments Provide periodic IT infrastructure status reports to management Stay current with technology advances and advise management on upgrades Maintain software licenses and ensure they are adequate and up to date
Technical Skills Strong SQL database administration skills Experience with cloud-based platforms and collaboration tools Knowledge of system integration and data management best practices Understanding of network administration and security protocols Proficiency in backup and disaster recovery procedures Soft Skills Excellent communication skills to explain technical concepts to non-technical users Strong problem-solving and analytical abilities Ability to work independently and manage multiple priorities Experience training and supporting end users Vendor management and negotiation skills
Degree in Computer Science, Information Technology, or related field preferred Minimum 2-3 years of experience in IT support or systems administration Experience with business software platforms (ERP, CRM, or database systems) Proven experience in electronic database development and management
JOB-688790999807c
Vacancy title:
IT Support Officer
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
Health Access Connect
Deadline of this Job:
Friday, August 8 2025
Duty Station:
bukoto | Kampala | Uganda
Summary
Date Posted: Monday, July 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Summary
Reporting to the MEAL Manager, the IT Support Specialist will manage and maintain Health Access Connect's IT infrastructure and software systems. The position involves hands-on administration of our core platforms (Odoo, Kobo Toolbox, Power BI, Google Drive, Slack, NocoDB, PostgreSQL database, Azure and AWS hosting), oversight of external IT contractors, and providing user support and training for our 26-person team. The role ensures system reliability, data security, compliance with donor regulations, and cost-effective technology solutions that support HAC's programmatic activities.
Key Responsibilities
Systems Administration & Management
- Manage daily operations of IT systems, analyzing workflows, establishing priorities, and setting maintenance schedules
- Administer and maintain core software platforms: Odoo, Kobo Toolbox, Power BI, Google Workspace, Slack, and PostgreSQL database
- Oversee hosting environments in Amazon Web Services (AWS) and Microsoft Azure to ensure security and uptime
- Coordinate and supervise multiple systems to work in unison across internal and external platforms
- Monitor system performance, troubleshoot issues, and implement solutions to ensure minimal downtime
Vendor & Contractor Management
- Coordinate with external IT contractors and service providers to address technical issues
- Assess technology needs and system requirements with vendors and technicians
- Ensure all IT contractual terms are observed and adhered to with vendors and service providers
- Oversee IT procurement processes to ensure cost-effective solutions
User Support & Training
- Provide technical support to staff across all software platforms and hardware
- Conduct user training sessions on new systems and software updates
- Create and maintain user documentation and training materials
- Respond to help desk requests and resolve technical problems in a timely manner
Data Security & Compliance
- Ensure security and confidentiality of all IT infrastructure, information, and data
- Implement and maintain rigorous backup processes and disaster recovery procedures
- Manage password policies and access controls across all systems
- Provide information security awareness training to staff
- Ensure compliance with donor regulations and organizational IT policies
Strategic Planning & Reporting
- Evaluate the organization's technology use and recommend improvements
- Develop and maintain budgets for IT needs across departments
- Provide periodic IT infrastructure status reports to management
- Stay current with technology advances and advise management on upgrades
- Maintain software licenses and ensure they are adequate and up to date
Required Qualifications
Education & Experience
- Degree in Computer Science, Information Technology, or related field preferred
- Minimum 2-3 years of experience in IT support or systems administration
- Experience with business software platforms (ERP, CRM, or database systems)
- Proven experience in electronic database development and management
Technical Skills
- Strong SQL database administration skills
- Experience with cloud-based platforms and collaboration tools
- Knowledge of system integration and data management best practices
- Understanding of network administration and security protocols
- Proficiency in backup and disaster recovery procedures
Soft Skills
- Excellent communication skills to explain technical concepts to non-technical users
- Strong problem-solving and analytical abilities
- Ability to work independently and manage multiple priorities
- Experience training and supporting end users
- Vendor management and negotiation skills
Preferred Qualifications
- Experience with Odoo or other ERP system
- Experience with Power BI or similar business intelligence tools
- Experience working with NGOs or public health organizations
- Project management experience
Compensation
This position is designed as a consultant role (40 hours/week). Compensation is UGX 1,1 ,000 per month before taxes. Field travel expenses will be reimbursed by Health Access Connect.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Visit the Link
https://www.healthaccessconnect.org/jobs/ where you can answer a few questions, provide references and submit a CV, cover letter and academic credentials by application deadline.
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