Description

C-Care Uganda is hring an Administrative Officer whose role involves receiving, registering, directing, and billing patients while providing exceptional customer service. The Administrative Officer is responsible for accurate patient information collection, insurance verification, billing processes, and maintaining positive patient interactions.

Job Details

Patient Registration

• Greet and welcome patients and visitors in a courteous and professional manner.
• Collect and accurately record patient information, including personal details, insurance data, and medical history.
• Ensure all required forms and documents are completed and signed by patients.
• Patient bookings.

Insurance Verification

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.
• Communicate insurance-related information to patients and assist with inquiries.
• Collaborate with insurance providers to resolve any discrepancies or issues.

Billing and Payment Processing

• Generate and review patient bills, ensuring accuracy and completeness.
• Explain billing procedures and financial obligations to patients.
• Collaborate with the team and supervisor to resolve billing inquiries or disputes.
• Posting invoices and presenting them to clients.
• Presenting updated interim bills and invoices to clients.
• Sending any invoices to insurance which need pre-approvals.
• Closing visits in the system and submitting invoices to the vetting team.

Patient Relations

• Maintain a friendly, welcoming, and patient-centric atmosphere.
• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
• Ensure patient confidentiality and privacy are strictly maintained.
• Ensure capturing and facilitating immediate resolution of patients’ complaints.
• Issues must be broken down into urgent plans of action affecting patient satisfaction.
• Report service gaps to ensure interventions.
• Maintain working knowledge of the appointment system i.e., times of all clinics, duration of appointments, knowledge of computer systems, doctors’ rotas, and procedures for booking routine and urgent appointments.
• Switchboard management/operation of telephone.
• Receive and make calls as required in an efficient, professional manner according to C-Care protocol.
• Information security.
• Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is handled in accordance with C-Care protocol.

Patient Directing

• Direct patients to appropriate departments or healthcare professionals.
• Provide clear and concise directions within the facility to ensure a smooth patient flow.
• Address any patient concerns or questions regarding their visit.

Requirements

• A Bachelor’s degree in any business field.
• At least 1 year working in a service industry.

• Receiving, registering, directing, and billing patients
• Accurate patient information collection
• Insurance verification
• Billing processes
• Maintaining positive patient interactions
• Greet and welcome patients and visitors
• Collect and accurately record patient information
• Ensure all required forms and documents are completed and signed
• Patient bookings
• Verify patient insurance coverage and eligibility
• Communicate insurance-related information to patients
• Collaborate with insurance providers
• Generate and review patient bills
• Explain billing procedures and financial obligations
• Resolve billing inquiries or disputes
• Posting invoices and presenting them to clients
• Presenting updated interim bills and invoices to clients
• Sending any invoices to insurance which need pre-approvals
• Closing visits in the system and submitting invoices to the vetting team
• Maintain a friendly, welcoming, and patient-centric atmosphere
• Handle patient inquiries, complaints, or concerns
• Ensure patient confidentiality and privacy
• Capturing and facilitating immediate resolution of patients’ complaints
• Report service gaps
• Maintain working knowledge of the appointment system
• Switchboard management/operation of telephone
• Receive and make calls
• Ensure that all patient interactions are dealt with confidentially
• Direct patients to appropriate departments or healthcare professionals
• Provide clear and concise directions within the facility
• Address any patient concerns or questions regarding their visit

• Customer service
• Patient registration
• Insurance verification
• Billing and payment processing
• Patient relations
• Communication
• Empathy
• Confidentiality
• Computer systems knowledge
• Switchboard operation

• Bachelor’s degree in any business field
• At least 1 year working in a service industry