Job Summary

The Credit Control Manager is responsible for leading the accounts receivable and credit control function to ensure timely collections, minimize credit risk exposure, optimize cash flow, and maintain strong customer relationships. The role ensures effective debtor management, policy compliance, accurate reporting, and continuous process improvement to safeguard the organization’s financial position.

Job Details

1. Credit Risk Management

• Develop, implement, and enforce credit control policies and procedures.
• Assess customer creditworthiness and approve credit limits and terms.
• Monitor customer exposure and manage risk proactively.
• Review and recommend account suspensions, legal recovery, or write-offs where necessary.
• Manage bad debt provisions and doubtful debt analysis.

2. Collections & Accounts Receivable Management

• Oversee timely collections in line with agreed payment terms.
• Monitor debtor ageing and drive reduction in overdue balances and debtor days.
• Supervise reconciliations, dispute resolution, and allocation of payments.
• Negotiate payment plans and recovery strategies with clients.
• Ensure proper processing of credit notes, credit memos, and adjustments.

3. Reporting & Financial Analysis

• Prepare and present periodic reports including:
  • Ageing analysis
  • Collection performance and efficiency
  • Debtor days
  • Cash flow forecasts
  • Risk exposure and bad debt status
• Provide actionable insights and recommendations to management.
• Support month-end and year-end financial processes for receivables.

4. Leadership & Team Management

• Lead, train, and supervise the credit control team.
• Set performance targets and KPIs for collections and service delivery.
• Conduct performance reviews and identify training needs.
• Foster accountability, professionalism, and high service standards within the team

5. Stakeholder & Relationship Management

• Build and maintain strong relationships with customers and key accounts.
• Liaise with Billing, Operations, and Finance to resolve disputes affecting payments.
• Support contract negotiations relating to credit terms.
• Handle escalated or sensitive collection matters effectively.

6. Process Improvement & Compliance

• Identify opportunities to improve systems, reporting, and processes.
• Ensure compliance with internal controls, policies, and regulatory requirements.
• Drive automation and efficiency initiatives within receivables management.
• Maintain accurate records and audit readiness.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Professional qualifications (ACCA/CPA or equivalent) is an added advantage.
• Minimum 3+ years’ experience in credit control or accounts receivable, with at least 2 years in a supervisory/management role.
• Experience working with ERP/accounting systems (e.g., Business Central, or similar).
• Strong knowledge of credit risk management and collections practices.

About Company

C-Care is a leading provider of medical care in Mauritius, Uganda, and Madagascar.

• Develop, implement, and enforce credit control policies and procedures.
• Assess customer creditworthiness and approve credit limits and terms.
• Monitor customer exposure and manage risk proactively.
• Review and recommend account suspensions, legal recovery, or write-offs where necessary.
• Manage bad debt provisions and doubtful debt analysis.
• Oversee timely collections in line with agreed payment terms.
• Monitor debtor ageing and drive reduction in overdue balances and debtor days.
• Supervise reconciliations, dispute resolution, and allocation of payments.
• Negotiate payment plans and recovery strategies with clients.
• Ensure proper processing of credit notes, credit memos, and adjustments.
• Prepare and present periodic reports including: Ageing analysis, Collection performance and efficiency, Debtor days, Cash flow forecasts, Risk exposure and bad debt status.
• Provide actionable insights and recommendations to management.
• Support month-end and year-end financial processes for receivables.
• Lead, train, and supervise the credit control team.
• Set performance targets and KPIs for collections and service delivery.
• Conduct performance reviews and identify training needs.
• Foster accountability, professionalism, and high service standards within the team
• Build and maintain strong relationships with customers and key accounts.
• Liaise with Billing, Operations, and Finance to resolve disputes affecting payments.
• Support contract negotiations relating to credit terms.
• Handle escalated or sensitive collection matters effectively.
• Identify opportunities to improve systems, reporting, and processes.
• Ensure compliance with internal controls, policies, and regulatory requirements.
• Drive automation and efficiency initiatives within receivables management.
• Maintain accurate records and audit readiness.

• Credit risk management
• Collections practices
• ERP/accounting systems (e.g., Business Central, or similar)
• Leadership
• Team management
• Reporting
• Financial analysis
• Customer relationship management
• Process improvement
• Compliance

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Professional qualifications (ACCA/CPA or equivalent) is an added advantage.
• Minimum 3+ years’ experience in credit control or accounts receivable, with at least 2 years in a supervisory/management role.
• Experience working with ERP/accounting systems (e.g., Business Central, or similar).
• Strong knowledge of credit risk management and collections practices.