Job Summary

Provide operational support, configuration, and process alignment for ERP, hospital, and core business applications, ensuring reliability, data quality, and compliance with approved processes.

Job Details

Act as first point of contact for functional system issues, enhancement requests, and user queries for assigned modules.

• Manage functional configuration of ERP/HIS modules (e.g. Finance, SCM, Pharmacy, Billing, HR) in line with business processes.
• Support master data setup and governance (items, customers, vendors, price lists, clinical codes, etc.).
• Document business processes, system setups, and change requests; maintain user and process documentation.
• Coordinate and conduct user training, refresher sessions, and onboarding for new staff on relevant systems.
• Perform system testing (unit, UAT) for changes and new features; document and track defects.
• Liaise with Developers and Digital team for customizations, integrations, or complex issues.
• Monitor data quality (missing fields, incorrect setups, duplicates) and work with business owners to correct issues.
• Provide input into system improvement opportunities and participate in process redesign initiatives.

Requirements

• Bachelor’s degree or diploma in Information Systems, Business/Accounting with IT, Health Informatics, or related field
• 2–4+ years’ experience supporting ERP or hospital systems in a functional role.
• Exposure to finance, supply chain, HR, or clinical workflows.
• Experience in healthcare, FMCG, or service industries is an added advantage

About Company

C-Care - Uganda

• Act as first point of contact for functional system issues, enhancement requests, and user queries for assigned modules.
• Manage functional configuration of ERP/HIS modules (e.g. Finance, SCM, Pharmacy, Billing, HR) in line with business processes.
• Support master data setup and governance (items, customers, vendors, price lists, clinical codes, etc.).
• Document business processes, system setups, and change requests; maintain user and process documentation.
• Coordinate and conduct user training, refresher sessions, and onboarding for new staff on relevant systems.
• Perform system testing (unit, UAT) for changes and new features; document and track defects.
• Liaise with Developers and Digital team for customizations, integrations, or complex issues.
• Monitor data quality (missing fields, incorrect setups, duplicates) and work with business owners to correct issues.
• Provide input into system improvement opportunities and participate in process redesign initiatives.

• ERP/HIS system support
• Functional configuration
• Master data management
• Business process documentation
• User training
• System testing (unit, UAT)
• Data quality monitoring
• Process redesign

• Bachelor’s degree or diploma in Information Systems, Business/Accounting with IT, Health Informatics, or related field
• 2–4+ years’ experience supporting ERP or hospital systems in a functional role.
• Exposure to finance, supply chain, HR, or clinical workflows.
• Experience in healthcare, FMCG, or service industries is an added advantage